Jacksonville Chrysler Jeep Dodge Ram Arlington

On 18 May I stopped in on my lunch to price out a new Wrangler. Of course and as expected, they completely lowballed my trade in addition to attempting to charge a market adjustment fee of $7,500. As I Wrangler. Of course and as expected, they completely lowballed my trade in addition to attempting to charge a market adjustment fee of $7,500. As I walked out the sales manager followed and offered to remove the market adjustment fee to make the deal. The next day they contacted me and offered to allow what I initially requested for my trade, matching Carvana and another CJDR dealer. However, guess what re-appeared in their offer? The "market adjustment fee" reappeared! Needless to say I am looking elsewhere. More

I requested availability of a vehicle they had advertised online and never received a response from the dealership. online and never received a response from the dealership. More

Brought my car in for service. After 4 days I received an automated update on what the issue was on the vehicle. I call to speak to my service advisor and they transferred me to he After 4 days I received an automated update on what the issue was on the vehicle. I call to speak to my service advisor and they transferred me to her line. It went to voicemail so I left one for her to call me back. Two hours went by so I called the dealership again. This time the person who answered the phone started asking me questions about if I had received text messages from the dealership and when I should have received them and what number I gave when I dropped the vehicle off and so on. This run around went on for a few minutes AFTER I initially asked to speak with my specific service advisor. I got frustrated with the person on the phone after making the simple request multiple times, to speak with the person I called to speak with. I was hung up on. I promptly called back and was greeted by the same person that just hung up on me. This time I requested to speak with a supervisor because a customer, upset or not, should never be hung up, especially not one who was not using profane language or name calling in their agitation. After asking to speak with a supervisor again and again the lady FINALLY transferred me to my service advisors desk line. Again, no answer. I called back and the same lady answered the phone and I told her to just put me in contact with a supervisor of some sort. This, again got me nowhere, to the point where I was asked "Sir, are you okay?" (Insinuating that I was not ok mentally), this led to me being hung up on a second time. When I called back yet again, I spoke with the same person. I was now told the only supervisor they had was on lunch, no other supervisor in the entire dealership there to supervise, no General Manager of the dealership, nothing. Just that one who happened to be on lunch. I was finally given a name of who to speak with and was transferred to their desk line. Voicemail - shocker. I am currently awaiting a call back from that person. Mind you all of this has happened and my car has not even been serviced yet ($2500 service bill). More

Worst customer service I’ve experienced. I bought a pre owned truck from them. Was told they at the dealership they would track down the spare key/fob and have been getting run around ever since. I’ve call owned truck from them. Was told they at the dealership they would track down the spare key/fob and have been getting run around ever since. I’ve called almost daily for two weeks and no help what so ever. They kept the truck an extra day after I had purchased it saying “they wanted to make sure it was cleaned and good to go” I get the truck and immediately realize the Head unit/dash is having problems constantly freezing and turning off. On top of that the truck has already begun making noises and transmission is acting funny from 1st gear to 2nd. I’ve reached out to them about these issues as well and same run around game. “Oh I’ll get with so and so and we will get back to you” or the “let me call such and such and see what we can do” Needless to say if I had to rate this dealership it would be a huge 0/100. Do not do business with these people. There isn’t one truthful, reliable dealership in Jacksonville. More

Worst experience with any company ever, they committed fraud. This awful experience is way too long to write about here but basically I brought it in for a diagnostic and they kept my vehicle for three mo fraud. This awful experience is way too long to write about here but basically I brought it in for a diagnostic and they kept my vehicle for three months where I was not able to contact anybody although I tried dozens of times until one day I received certified mail stating that they put a lien on my vehicle and I would have to pay $1600 In order to get it back. The letter stated that they could do this because I was notified that the work was done but no work was done, and I never had any interaction with anybody by phone, voicemail, text, email or mail. this constitutes fraud. In the end there is no proof that anything was done, they refused to fix the issue, they refused to give me an invoice stating that anything was done, they refused to let me speak to a manager, corporate will not answer my emails. I’ve lost thousands of dollars, three months of ownership of my vehicle, days of my time and I have absolutely nothing to show for it. More

On 08/17/2021, while driving on I95 in a tremendous downpour, my "service electronic stability control" came on. One female service advisor told me I couldn't bring it in until August 26, and then a m downpour, my "service electronic stability control" came on. One female service advisor told me I couldn't bring it in until August 26, and then a male service advisor told me this is considered an emergency and to bring it in and they would work it in. So, on Wednesday morning, I took it in. I was told I could rent a car for $38 a day! I bought this vehicle new from this dealership on September 19, 2019. Anyway, I left it, and after making a post on their FB page, they called and told me they had a rental for me, which I picked up on Friday, the 19th. On Saturday, the 20th, they called and told me there was extensive damage underneath my vehicle and that it was going to cost $2,480 to fix the damage it caused in my vehicle. First, I haven't hit anything! I think I would know if I had hit something. Nothing wrong with the car's alignment. I sent two text messages to the service advisor (Lisa Lewis) and asked for a description of the "extensive damage" underneath my vehicle and an itemized cost of the repairs. She never did say anything about repairing the damage underneath the vehicle. No response. Finally, the phone rang; it was Lisa - "you forgot to fill the loaner up and it's going to cost about $30. They charge $4/gallon for gas, which means I used a little over 7 gallons, and I didn't drive but 70 miles. By this time I was so furious I told her to go ahead and charge it, that I was getting rid of the Jeep tomorrow and hung up the phone. I am furious! I will NEVER buy another Jeep again! Their service department sucks. They don't return phone calls. And, they are sketchy when telling you what's wrong. More

Is there anything less than one star? If there was I would certainly give it. Just purchased my 2021 Ram 1500 on 6/22 and paid top $ - they never bothered to complete delivery of the vehicle - no gas, would certainly give it. Just purchased my 2021 Ram 1500 on 6/22 and paid top $ - they never bothered to complete delivery of the vehicle - no gas, no detailing, still missing parts. Despite the sign on the door of them honoring the Carfax - they refused to. Let this be a lesson to you. Beware - if you visit the dealership and are approached by Eric "Easy" Grovner - run! More

Horrible customer service. Last time patronizing this business. Had to pay for someone else’s mistake. Been a customer for a long time. No longer. business. Had to pay for someone else’s mistake. Been a customer for a long time. No longer. More

I had an appointment yesterday the 29th. Pulled up to the service alley and waited....and waited. I finally got out and asked the young man was anybody else beside the woman(who was helping another person) w service alley and waited....and waited. I finally got out and asked the young man was anybody else beside the woman(who was helping another person) working. Ill be with you in a minute he says. I waited 15 minutes and finally went inside and spoke to the service manager. I told the young man that if he had no intentions of helping someone then he shouldn't say that he would do so, his response was that he didn't see me sitting there.. really? After I spoke with him?? I went inside and spoke to a manager She was very apologetic and said to bring it in the morning(today) and another advisor would make sure it was done. Well it's been there since before 10 a.m. I texted the given number and was told he would go check on it...2 hours later no answer. I call the dealer and get told...I don't know what to tell you, he's busy and your not the only customer. Time frame between dropping the car and that response was over 7 hours. Advisor finally called me to tell me they couldn't duplicate the issue.so fn upset! I will never use this dealer again More

Went to dealership to look at a new Dodge Ram Trx. I currently drive a nee raptor but wanted to see what the fuss is about. At the dealership they had 6 trx trucks. I asked to look at one and the salesm currently drive a nee raptor but wanted to see what the fuss is about. At the dealership they had 6 trx trucks. I asked to look at one and the salesman got the keys. He opened the door and let me look inside. I liked the inside but wasn’t sold until checking out how it drives. This is where we hit a road block. It was then explained that these are limited production trucks and they can not be driven, he wouldn’t even start it up. He then said the sticker price is just to get people into the dealership but that the price is actually 30k higher. So you want me to buy a 120k truck but I can’t buy it. I just bought my wife a RSQ8 and we test drove the crap out of it. Just in case dodge isn’t familiar that’s 150k suv. And limited production but you guys have 6 on the lot. I’m not buying any of this crap. I’ll just wait until the next raptor comes out. More