Jacksonville Chrysler Jeep Dodge Ram Arlington

Horrible customer service. Last time patronizing this business. Had to pay for someone else’s mistake. Been a customer for a long time. No longer. business. Had to pay for someone else’s mistake. Been a customer for a long time. No longer. More

I had an appointment yesterday the 29th. Pulled up to the service alley and waited....and waited. I finally got out and asked the young man was anybody else beside the woman(who was helping another person) w service alley and waited....and waited. I finally got out and asked the young man was anybody else beside the woman(who was helping another person) working. Ill be with you in a minute he says. I waited 15 minutes and finally went inside and spoke to the service manager. I told the young man that if he had no intentions of helping someone then he shouldn't say that he would do so, his response was that he didn't see me sitting there.. really? After I spoke with him?? I went inside and spoke to a manager She was very apologetic and said to bring it in the morning(today) and another advisor would make sure it was done. Well it's been there since before 10 a.m. I texted the given number and was told he would go check on it...2 hours later no answer. I call the dealer and get told...I don't know what to tell you, he's busy and your not the only customer. Time frame between dropping the car and that response was over 7 hours. Advisor finally called me to tell me they couldn't duplicate the issue.so fn upset! I will never use this dealer again More

Went to dealership to look at a new Dodge Ram Trx. I currently drive a nee raptor but wanted to see what the fuss is about. At the dealership they had 6 trx trucks. I asked to look at one and the salesm currently drive a nee raptor but wanted to see what the fuss is about. At the dealership they had 6 trx trucks. I asked to look at one and the salesman got the keys. He opened the door and let me look inside. I liked the inside but wasn’t sold until checking out how it drives. This is where we hit a road block. It was then explained that these are limited production trucks and they can not be driven, he wouldn’t even start it up. He then said the sticker price is just to get people into the dealership but that the price is actually 30k higher. So you want me to buy a 120k truck but I can’t buy it. I just bought my wife a RSQ8 and we test drove the crap out of it. Just in case dodge isn’t familiar that’s 150k suv. And limited production but you guys have 6 on the lot. I’m not buying any of this crap. I’ll just wait until the next raptor comes out. More

I wish I could have given a "minus" rating for this dealer. The least I could give was a 1 star. Its a total waste of my 3 hours , here at Jacksonville Arlington dealership. The 1 star is totally dedic dealer. The least I could give was a 1 star. Its a total waste of my 3 hours , here at Jacksonville Arlington dealership. The 1 star is totally dedicated to the sales agent, who had an in-depth knowledge about the car that my wife and I were interested in. After a long long conversation with the store manager , we agreed to a price. We had a deal. The STORE MANAGER SAID , " IF YOU AGREE TO THIS PRICE WE HAVE A DEAL". I SAID 'YES, ITS A DEAL". Then I said, " let me call my family and inform about my decision. Also, wanted to confirm about the auspicious day, as my family believes in it. Later, when I was done with my call, I grabbed my wallet to make the payments. AND WHAT HE (the store manager) SAID WAS " WE DONT HAVE A DEAL. OUR DEAL WAS REJECTED". What a contradictory statement! Its like, if they find the customer is interested, they change the price a last moment and waste your precious time. BEWARE OF THIS DEALERSHIP....THE CITY HAS MANY OTHER DEALERSHIPS. Customers, please choose any other dealership than this one. More

Really enjoyed working with Patrick and his manager. I am a few months out from purchasing but everyone was very helpful and informative. I highly recommend you give this place a chance if you’re in the mark a few months out from purchasing but everyone was very helpful and informative. I highly recommend you give this place a chance if you’re in the market for a vehicle! Make sure to ask for Patrick! More

received the switch and bait tactic after walking received the switch and bait tactic after walking through the door 1. My pre-approval through the dealerships website was denied after I recieved n received the switch and bait tactic after walking through the door 1. My pre-approval through the dealerships website was denied after I recieved notice I was approved 2. Was requested to bring trade in and most likely would be able to get more for my trade and I didn’t!! 3. Sat for over an hour to hear a lecture about how great their dealership is to be then rushed out that their were confusion in finance 4. Once the car was brought around. I brought to the attention that the coolant was low, the crack in the windshield and lack of tread on two of the tires. At that time I was then left standing in their lobby ALONE. To only find a random guy to tell me here are your keys. More

Wow!! Service dept is a con job, my dad and I both have horror stories to share about this dealership as well as the second location at soutside.. my dad brought in his certified ram he just purchased for horror stories to share about this dealership as well as the second location at soutside.. my dad brought in his certified ram he just purchased for service keep in mind he bought a brand new ram limited from this location this year.. there was a vibration in the drive train so they claimed it was the tires and needed to "force balance " them for $560 lol.... what they didn't know is he just bought brand new oem tires at discount and they were just balanced. He called it a fraud and picked up the truck since they said it was t warranty.. went to discount same day and they said the dealership pulled all the weights off the driver side wheels and left my dad high in dry with major vibration. Discount fixed it for free what was a $560 balance job from this dealer. Crooks and cons please be aware.. also said 8 weeks to fix a warranty repair on navigation screen.... they won't be in business too much longer as we tell everyone we know! He even called the partial owner who is opening a store on the Westside who didn't even call back. Shame on Jacksonville Chrysler jeep! More

Absolutely horrendous service experience! I watched through the lounge window as the Service Tech could not get my oil filter off of my new $75K Ram. I watched this moron struggle repeatedly, only to r through the lounge window as the Service Tech could not get my oil filter off of my new $75K Ram. I watched this moron struggle repeatedly, only to realize he was turning the filter the wrong way. The wrong way! The most basic of mechanics he could not master. It took me going out into the service bay and informing him of his erroneous ways before he managed to get the filter off. My 30-minute oil change took 2-hours because of these clowns. Steer clear of this place if you value your vehicle or your time! All the negative reviews are TRUE! More

Dishonest, and horrible management This is the worse dealership I have ever conducted business with. I traded in a vehicle on 4/25/2020 and 30 days later the loan is still not been pai This is the worse dealership I have ever conducted business with. I traded in a vehicle on 4/25/2020 and 30 days later the loan is still not been paid off. I had to make another payment on the vehicle I traded to prevent it from being 30 days past due. I spoke to the manager Roland (not sure of spelling), and his nonchalant attitude was disheartening. Even though I made a payment on the vehicle I traded on 5/21/2020, I have already received a bill for the new vehicle I purchased, that is due 6/9/2020. I never received a copy of the contract that I signed, and the bill I received don't match the amount we agreed on during the sale. After all of this, now I can not reach the manager or finance manager via phone, and I keep being transferred to a voice mail that states "unable to leave message the voice mail is full". I would recommend anyone looking to purchase a vehicle to go elsewhere, if service after the sale is important to you. More

After texting withDeborah about a newly acquired 2016 Jeep Saturday afternoon/evening, I scheduled a time Sunday to view. I arrived as scheduled after over a 2 hour drive. I was greeted by Tessa, the oth Jeep Saturday afternoon/evening, I scheduled a time Sunday to view. I arrived as scheduled after over a 2 hour drive. I was greeted by Tessa, the other manager I was told, and she went to grab the keys. We were then handed off to Austin for some paperwork. He started asking questions about the type of Jeep we wanted. I explained that we were interested in the Jeep we located through USAA Buying Service. He said he’d go get the keys. He returned empty handed and explained that Jeep had been sitting on the lot a long time that it needed a new head gasket. I said that I didn’t understand that it was advertised as a certified vehicle. He said that it would be a certified vehicle once the broken head gasket was replace, but the keys weren’t even available. I said that I was advised the Jeep was just acquired, and he said there was miscommunication. He then tried to talk me into looking at another vehicle or a lease, but my gut told me he was lying. So, we turned around and made the over two hour trip back home. On the way, my daughter discovered where the vehicle had been updated to sold status. Guess I should say thanks for the lesson in dishonesty for my child. Forget the wasted trip and gas on Mother’s Day, Austin looked lied right to our faces! Need a negative star option. More