Jacksonville Chrysler Jeep Dodge

I would normally have recommended this dealership to anyone. I’ve dealt with them for 8 yrs. Some times I didn’t get the service I wanted but overall I was satisfied. This week I went and looked at anyone. I’ve dealt with them for 8 yrs. Some times I didn’t get the service I wanted but overall I was satisfied. This week I went and looked at a ram truck, I called give the salesman the ID number. I arrived and met the salesman I spoke to. A 19 yr old college student, a family friend of the owner working thru the summer. He informed me then that my truck was at another dealership. Well, no disrespect but he honestly should have been detailing cars or other task not selling $80K trucks. After I left I got a call from Tony who suggested I come back and he would get me an awesome deal on a ram, (Rebel). I returned his call and accepted. Tony greeted me the next day and set me up with a (truck specialist) , Tony’s words not mine. So after our conversation the truck Specialist offered the truck for $60K, his offer not mine. I accepted. Now I’m a busy guy so I didn’t have time to close the deal but told him to have the truck at his dealership the next day I wanna see it and drive it. The Next Day! I arrive at the dealership and I’m told the truck is at the other dealership. Tony, greets me and said if we’re doing this he wants me to test drive the vehicle. Well Duh! I told Tony I expected the vehicle to be here. So my salesman tells me he has to get a vehicle to drive to the other dealership. I’m waiting! We walk out to the lot to leave and he starts trying to show me other vehicles. So I ask, do t we just need one to go to the other dealership. And Then, I’m told they backed out and can’t honor the offer. Tony greets me as I am leaving, and begins lecturing me on why the deal was unreasonable as my truck has 200K miles and explained how they have options to get my payments where I would want. If you’ve ever bought a car you know the sales pitch. Well, Tony my financial status is such I have no problem with an $1000 payment, but I don't throw money away. I bought my truck new in 2017. Your service department performed every maintenance I needed to get to 200K miles. I bought my. Second car in 2021, this would have been my third at this dealership. Maybe one sale doesn’t hurt so much but maybe my story will resonate with someone and they go to a different dealership too. Now I’m upset. This is the specialist Tony set me up with and waisted two days of my time. This is the awesome deal he stated I would get then reneged on. This is 8 yrs of customer relationship thrown away. I’m a firm believer is things happen for a reason though. Perhaps my deal isn’t on the 2025 Rebel, but rather on the 2026. Either way it won’t be at this dealership. 11101 Nursery Field Dr, Jacksonville, FL 32256 More

Dennis was the best to work with. No pressure on his part! We will definitely be back for our next vehicles. If you are looking for a fair and educational experience from a brand stan No pressure on his part! We will definitely be back for our next vehicles. If you are looking for a fair and educational experience from a brand standpoint, go see Dennis! More

Trevor and the service team are outstanding. Could not be better. They were Scott me, all work performed perfectly and actually got me out early. Fantastic Could not be better. They were Scott me, all work performed perfectly and actually got me out early. Fantastic More

This dealership goes above and beyond! ! The customer service and all the staff are amazing!! Would highly recommend ! The customer service and all the staff are amazing!! Would highly recommend More

Jonathan was so great to work with. He explained all of our mechanical issues to us very throughly and answered all our questions. He helped us get a rental car even though he didn't ha He explained all of our mechanical issues to us very throughly and answered all our questions. He helped us get a rental car even though he didn't have to just to ensure I was at taken care of since we had a newborn and the car was going to be in shop a few days. He made a stressful issue be a peaceful experience and my family plans on coming back for all our maintenance in the future for our Jeep. More