Jacksonville Chrysler Jeep Dodge

Lost loyal customer Poor customer service. We've purchased 3 new vehicles here in the last 3 years. We service our vehicles here, but no more. New vehicle purchases come Poor customer service. We've purchased 3 new vehicles here in the last 3 years. We service our vehicles here, but no more. New vehicle purchases come with complimentary Oil changes, unless you forget to get them to sign on it. Two of our vehicles got free oil changes for a period. We then continue to have them serviced here and we pay. It was during my Charger's oil change (they beat up every one of my rims during tire rotation) that my husband browsed around and bought his new $46k Ram. I had to come by after work to turn in his "like new" current truck and paperwork was quickly signed. Well today for it's first oil change, they refused to comp it. After speaking to a manager, still no dice. So gone is any future business of ours, over oil changes! They let us walk, so since they don't care where we spend our money, it won't be here. More

New vehicle purchase This was the third new vehicle we have purchased from this dealership. Our salesman, Logan Kelley, was very helpful, as well as knowledgeable. Everyon This was the third new vehicle we have purchased from this dealership. Our salesman, Logan Kelley, was very helpful, as well as knowledgeable. Everyone else who assisted in our purchase were nice, from the sales manager to the finance guy. More

Helpful Great service. Wait time was not long at all. I would definitely take my car back in the future. And I would recommend them as well. Great service. Wait time was not long at all. I would definitely take my car back in the future. And I would recommend them as well. More

Service I had to take my vehicle in for routine service. My overall experience was great. The staff were all very helpful and explained everything to me. I I had to take my vehicle in for routine service. My overall experience was great. The staff were all very helpful and explained everything to me. I was given a time that my car would be there and it was actually not there for as long as I was told. (That’s a good thing). I would without a doubt recommend this dealership in the future. More

Service and warranty Service is poor and warranty wouldn't cover my running boards falling off my truck at 45k miles... service sucks and warranty will jew you out of any Service is poor and warranty wouldn't cover my running boards falling off my truck at 45k miles... service sucks and warranty will jew you out of any warranty claims.. I HATE MY TRUCK AND WILL NEVER BUY ANOTHER DODGE EVER... More

Oil Change, tire rotation, warranty work Had my 2015 Jeep Grand Cherokee SRT recently serviced at Jax CJDR. Every time I go there the service advisor that helped me on the prior visit is no l Had my 2015 Jeep Grand Cherokee SRT recently serviced at Jax CJDR. Every time I go there the service advisor that helped me on the prior visit is no longer there. Sadly they change service advisors like I change my clothes. My wife’s car is a Mercedes and we’ve had the same SA for 8-10 years. Not sure what the deal is with JAX CJDR. In any event, my new SA this time was Alex Canzano, I hope he hangs around a while, he was great to work with. All work was completed as requested and promised. He also made me aware of their oil change program (purchase 4 in advance) which will reduce my oil change expense tremendously since I have to have full synthetic oil. Everything went as I had hoped so I’m a very pleased customer. Thank Alex, much appreciated! R. Ritenour More

Great service Awesome service and great people! Al Palmer is a great person to work with. He explains all the details and makes the process seamless . I will recomm Awesome service and great people! Al Palmer is a great person to work with. He explains all the details and makes the process seamless . I will recommend this to anyone. More

2014 Ram I brought in my 2014 Ram for service and my service adviser was Casey Lawrence. Through no fault of Casey or JCJD there were extenuating issues with m I brought in my 2014 Ram for service and my service adviser was Casey Lawrence. Through no fault of Casey or JCJD there were extenuating issues with my truck. I wasn't happy with my truck to say the least however, I was extremely pleased with the effort that was put forth by Casey Lawrence and Johnny McGuire. I feel like I was treated more than fair by these 2 fine people and I truly appreciate the emphasis they put on customer service. In a time where it's hard to find someone you feel you can trust, especially when it comes to working on your vehicle, they displayed exemplary customer service and have earned my respect and business for years to come. Thank you Casey and thank you Johnny. More

Experience at the Collision Center I scraped the bumper of my 2012 Fiat on a cement post in a parking garage. Although the damage was minimal, it was obvious to me. I took it to the Col I scraped the bumper of my 2012 Fiat on a cement post in a parking garage. Although the damage was minimal, it was obvious to me. I took it to the Collision Center at 11101 Nursery Field Dr for an estimate of what it would cost to fix. I talked to the young man there and also to his boss, Amanda Newberry. They gave me a couple of options, which of course were expensive due to the amount of work involved in fixing a bumper. Amanda also said a paint pen might hide the scrape. It wouldn’t be a perfect fix, but it would fit my purposes. I bought a paint pen in the service department and Amanda fixed it herself. It looked just fine! I was so impressed that she would suggest this and actually get down and do it herself. Kudos to Amanda!! I have always had good experiences at this Chrysler Jeep Dodge dealership, but this was above and beyond! Thank you! More

Note of Commendation w/re to Mr. Alan Vargason During my visits to this dealership on October 31 and December 23, 2017, I had the best experience as a customer while dealing with Mr. Alan Vargason, During my visits to this dealership on October 31 and December 23, 2017, I had the best experience as a customer while dealing with Mr. Alan Vargason, this dealership's Sales Professional. On both occasions, he treated me in the utmost professional, courteous and friendly manner. He made sure I was taken care of in the best way possible while I had my car serviced. He consistently demonstrates his extremely high competence in the car business. He thoroughly explains the features the cars have. He is doing a great job advertising the cars his dealership sells even in his free time. He and his supervisor Mr. Mark Gitt also made sure my car was properly cleaned after it was serviced. Mr. Vargason and Mr. Gitt are great assets to their company. More