Jacksonville Kia

Salesman Kirk was very knowledgeable and answered questions we had on vehicles we looked at. We were down to 2 vehicles and talked about advantages and differences in both and agreed on pricing. questions we had on vehicles we looked at. We were down to 2 vehicles and talked about advantages and differences in both and agreed on pricing. More

Check engine light came on and brought it in to find out a rodent had chewed the wiring to a component of the fuel system. $4.7k quoted to repair! Called car insurance and they would cover it. Took it to To a rodent had chewed the wiring to a component of the fuel system. $4.7k quoted to repair! Called car insurance and they would cover it. Took it to Toyota if New Bern who actually did it for $446 right under my deductible. Come to find out Kia tried to rip us off by replacing the whole component not just the part. Called to speak with supervisor over dealership and he never got back to me. More

The staff there is personable and attentive. I walked in hesitant but left fully satisfied. I walked in hesitant but left fully satisfied. More

Kia of Jacksonville is a great company to work with. I really love your service team . Special thanks to Chris Vance for the amazing job on getting my Van fix.. Thank you all the Pickett's of Maple H I really love your service team . Special thanks to Chris Vance for the amazing job on getting my Van fix.. Thank you all the Pickett's of Maple Hill, NC.. More

Kia service offers reliable maintenance, skilled technicians, timely repairs, genuine parts, and excellent customer satisfaction. technicians, timely repairs, genuine parts, and excellent customer satisfaction. More

Very happy with my last visit to Jacksonville Kia! Love the new updated facility, timing of everything with my vehicle service was right on point! Love the new updated facility, timing of everything with my vehicle service was right on point! More

Very friendly, patient and knowledgeable staff. Our sales rep is very helpful when it came to helping my daughter set up the system in her first car Our sales rep is very helpful when it came to helping my daughter set up the system in her first car More

The service team at KIA is professional and keeps me informed throughout the process via an online tracking feature. My car serviced quickly and returned in great condition. Excellent customer service! informed throughout the process via an online tracking feature. My car serviced quickly and returned in great condition. Excellent customer service! More

They tell you one thing then call you and tell you it’s more money more money More

Under no circumstances will we ever have anything to do with this dealership again. Absolutely incompetent people working in the service department. Brought the car in Thursday with no appointment when the with this dealership again. Absolutely incompetent people working in the service department. Brought the car in Thursday with no appointment when the trunk latch started malfunctioning. Was told the earliest they could look at it was Monday at 2 which was fine. Got a message Friday saying the technician had looked at it and found the problem and they had the part and they would call me when it was ready. Called around 130 and told me it was ready. When I went to pick it up service counter rung me up and went over everything they had done to it. Go out to leave and it was still having the same problem. She got a technician to look at it. Waited 20 minutes only to have them come tell me they had to order the part and it wouldn't be in until Tuesday. Nothing had actually been done to my car. Absolutely ridiculous that you go over a list of everything you've done when in fact you've done nothing. If I could give a negative review I would. More