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Jacksonville Kia

Jacksonville, NC

4.4
708 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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500 W Fairway Rd

Jacksonville, NC

28546

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Showing 708 reviews

June 20, 2025

Had to have a repair to my windshield washer pump and they were able to order the part and scheduled a service to replace it. They also took care of a recall while I had it serviced and was quick and eff More

by Japolocklcd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Did not like the loan process with Justin. He wouldn't talk to me face to face when I came back in with DD214 and marriage license. Lucky I went next door. Talked to David and got things More

by SAYBLOCK88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jusine
June 20, 2025

Thank you for your work. People really need you. I'm very grateful for the work Mr.John 🙏 More

by Arti Lissano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

The service department always exceed my expectations! I always forget to ask something before leaving and when I return they are always patient and willing to help. Thank you More

by KRISTINDELFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

My horn was supposed to be fixed last weekend. I had to contact the service department numerous times to confirm if my part was in and if I was going to be given a loaner vehicle. I was told a man More

by Amanda Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with Olivia. I worked with Kenny in the service department.
June 17, 2025

Fast, reliable work. Great customer service! Husband and I have both been very happy. Thanks! More

by VANESSASTANDRIDGE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Kaylee Klaumann in the service department was very helpful and kept me informed of progress on my repairs. I appreciate the work everyone involved did to get the recall engine replacement completed. More

by Sasha
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee Klauman, Chris Vance
June 13, 2025

The waiting time was short, knowledgeable of service you need and reasonable cost. Pleasant hospitality and quiet More

by TINDALBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Great costumer service and great communication while my car was getting service. Will recommend, definitely. More

by SN_MERCED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Communication is lacking majorly. Could you be waiting all day or two for a phone call More

by polingoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayley
1
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