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Jacky Jones Chevrolet Buick GMC

Murphy, NC

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6 Reviews

4226 US Hwy 64

Murphy, NC

28906

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6 Reviews of Jacky Jones Chevrolet Buick GMC

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July 26, 2021

"Talked with service manager about paint peeling off my..."

- Jeffrey Higel

Talked with service manager about paint peeling off my 2017 GMC truck, 8spd transmission shutter. Nothing covered by warranty. Rude with a attitude.no help

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Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Pope
December 03, 2020

"My family and I were 850 miles from home visiting North..."

- enjoythejourney74

My family and I were 850 miles from home visiting North Carolina for Thanksgiving and had unexpected car problems with my GMC Terrain. I arrived at the service department with no appointment in desperate need of help. Wayne, in the service department, was more than happy to to squeeze me into their already busy schedule and reassure me that they would have me fixed up and ready to go in no time. I can't say enough positive things about their friendly, helpful response during such a stressful time. Thanks to Jacky Jones, my family and I were able to enjoy the rest of our holiday weekend and make it back home safely with no car problems whatsoever. I highly recommend Wayne and the entire service department at Jacky Jones. They are top notch!

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Recommend Dealer
Yes
Employees Worked With
Wayne
February 08, 2020

"Excellent experience sales and service"

- SamB

I have been coming to this dealership for service for my Chevrolets for five years. The service department is one of the most outstanding I have ever experienced in my life. This is probably the most honest dealership anywhere. They don’t attempt to pad extra work nor recommend work that’s not needed. Wayne, the service writer, is personable, extremely helpful and knowledgeable. I just purchased my first car from here yesterday. Andrew Gay Was the sales person that we dealt with. We felt no pressure whatsoever to purchase this car. We visited once before looking at automobiles, we didn’t buy at that time, but we were impressed with Andrews knowledge and honesty. We came back and purchased this car and Andrew took care of everything for us and made this a very fast and simple deal. This was probably one of the very best buying experiences I have ever had getting a new car. The sales manager and the finance manager were extremely efficient and it was one of the fastest deals from start to finish but I’ve ever experienced. Having the right people in the right jobs is probably the most important part of running a business. Jackie Jones Chevrolet has the best people available and their quality of work shows in everything they do. This is definitely a five star dealership in every department.

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Recommend Dealer
Yes
Employees Worked With
Andrew Gay, JR Carroll,
October 02, 2019

"FIRST CLASS CUSTOMER SERVICE AT JACKY JONES GM SUPERSTORE "

- FLORENCE HENDRICK

100%, TOTAL SATISFACTION! My husband and I walked into this amazing GM SUPERSTORE, per the referral of our DYNAMITE REAL ESTATE TEAM MISSY AND RICHARD LLOYD FROM REMAX HIAWASSEE, because we were in need of a 4 wheel vehicle to get us to the new home that we just bought. Plus, they also knew that because we were both mentally and physically tired from our quest of home searching, and in need of someone to just take the reigns that would understand our needs and treat us ethically they sent us to the BEST OF THE BEST. WHAT AN AMAZING TEAM OF MIRACLE WORKERS! We met with JON FULLERTON CO-OWNER/GENERAL MANAGER, who had already received a call from RICHARD AND MISSY LLOYD to advise of our need, and the first words from JON, were "WE ARE GOING TO PUT YOU IN A NEW CAR TODAY" JON, put us with BIG RONNY, a man with a heart of gold. He took the time to explain all the details, and gave us the confidence we needed. Well, we knew we were looking for a used 4 wheel vehicle because we knew that we needed to trade in what we had and didn't want payments. So, we looked around and saw several possibilities, and then BIG RONNY (our angel from God) said JUST ONE MINUTE! He returned with the keys to a BRAND NEW 2019 4 wheel drive Chevy Equinox and MADE IT HAPPEN! Yes, we got more than we expected and only had to pay out $300 dollars...a MIRACLE FROM GOD! It was like the heavens opened up and God put us in from of everyone that we needed to be with on this day...from the REMAX HIAWASSEE TEAM MISSY AND RICHARD LLOYD, who sent us to the JACKY JONES GM SUPERSTORE to meet with JON FULLERTON, and BIG RONNY! Having said all this, please know that the TEAM at this GM SUPERSTORE is truly made up of like minded guys that do indeed live up to the ETHICS THAT HIAWASSEE GA prides themselves in. Watching how this amazing team took us from point A to point B like a HOT KNIFE THROUGH BUTTER! This transaction was quick and easy and everyone involved are the most kind, caring, knowledgeable, ethical, professional and just plain SOLID TO THE CORE TEAM! With every ounce of my being I can testify that this is by far THE SUPERTEAM FROM THE SUPERSTORE, GM SUPERSTORE, and deserve all the accolades that we can offer because they live up to it! When you have a TEAM of guys that work together and RESPECT each other, and RESPECT their customers needs, GREAT THINGS HAPPEN. WE WILL FOREVER SHARE THE WORK ETHICS OF THIS AMAZING DEALERSHIP. GOD BLESS EACH ONE AND THEIR FAMILIES, AND THIS BUSINESS WITH BOUNTIFUL, AND BOUNDLESS BLESSINGS ALWAYS! MAY ALL THAT YOU DO COME BACK TO YOU 100 FOLD! It was an honour to have met all of you! FIRST CLASS, TOP NOTCH, AND SOLID BUSINESS PUT TOGETHER WITH A LIKE MINDED TEAM WITH CORE VALUES THAT SUPERSEDE ALL! THIS IS A BUSINESS THAT DESERVES ALL THE SUPPORT WE CAN GIVE THEM...you can't find a car dealership with this level of ETHICS VERY OFTEN!!!!

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Recommend Dealer
Yes
Employees Worked With
JON FULLERTON, RONNIE KING
June 07, 2019

"Excellent Sales and Service"

- bobw

I just purchased my third Equinox from J. R. Carrol at Jacky Jones. Every time J. R. has made sure I received the best deal. I checked other dealers each time. I love the Equinox for roominess, pick up is great for a four cyl, gas mileage is superb as always.

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Recommend Dealer
Yes
Employees Worked With
JR Carroll
October 09, 2018

"Terrible Customer Service"

- JustinWills

We took our 2016 GMC Yukon to have a new set of tires put on (the vehicles first tire change) and they scratched all 4 wheels. In the process of trying to get this issue resolved we were unfortunately subjected to the "Service Manager" Mike. Needless to say, our experience went drastically downhill at that point. First, when Mike asked "whats wrong" and I pointed to a visibly obvious scratch (which the other 3 employees involved admitted to seeing) he rudely said that he couldn't see it, that he didn't see anything wrong. When my wife asked him who his boss was and asked to speak with him, he mocked her to her face, saluted her, spun around and stormed back into the building to get his manager. At this point, we were both taken aback, as neither of us had ever been treated so rudely at any place of business (or anywhere else for that matter). Later, when Mike returned with the store manager and I questioned his mocking of my wife, Mike's response was (in the same rude tone) "I didn't realize I worked for her". I then corrected Mike explaining to him that a "Service Manager" does work for their customers, to which the store manager sheepishly agreed. Any company that will allow such a rude and verbally abusive person to work for them in any capacity, much less as a manager SHOULD NOT BE IN BUSINESS! Any company that will allow an employee to treat any customer (especially a woman) this way should be held accountable. We are both still in shock over the whole experience. I don't need to speak to this dealerships lack of integrity, the fact that they continue to employ this person speaks for itself.

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Recommend Dealer
No
Employees Worked With
Mike Pope
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