Jacobs Mitsubishi Wesley Chapel

I recently purchased a used Cadillac CT5 from Jacobs. While I will say that the salesman (Fabian) was great, I would still be very leery of purchasing anything used from this dealership. They claim that While I will say that the salesman (Fabian) was great, I would still be very leery of purchasing anything used from this dealership. They claim that all of their used vehicles are thoroughly inspected, and safety of their customers is their top priority, but after bringing my new purchase to my local Cadillac dealership to be looked over, that was found not to be the case. The primary reason I took my new purchase to my local Cadillac dealership was to get the oil changed even though Jacobs put on the Carfax that this was done by them. They did offer to change the oil for me since it was not done, but this was several days after the fact and after I brought it to their attention that it was claimed to have been done and wasn't. I live over an hour away from Jacobs and I was not going to drive that far for an oil change that should have been done in the first place. Once at my local Cadillac dealership, I mentioned a concern with my suspension as it felt the car rode very hard. After the tech put the vehicle on the lift, they called me to the back to show me what was causing the issue. All four of the tires on the vehicle were completely worn on the inside with one ready to start showing the tire cords. 3 of the 4 had small chunks of rubber missing. The tech and service advisor said it was a good thing I brought it in because it would not have been long before I had a tire failure. Remind you, I picked up the vehicle less than a week ago and only drove approximately two hundred miles. For a dealership that pushes safety and thorough inspections of used vehicles, this is clearly not happening and if an inspection was done and they allowed a vehicle with tires in this condition to be sold, they truly do not care about anyone's safety. More

Service from Pavel and Jennifer Ivy was wonderful, they were friendly, professional and listened to me. This is our second purchase at Jacobs Mitsubishi (my husband bought a pre-owned truck) and we are hap were friendly, professional and listened to me. This is our second purchase at Jacobs Mitsubishi (my husband bought a pre-owned truck) and we are happy with the persona touch service. More

Obi and his manager did what was needed to get me the deal I needed done. deal I needed done. More

The service rep was extremely helpful in resolving the problem we were experiencing with our car. problem we were experiencing with our car. More

Mr. Ifeanyi Obi and Mr. Pavel took care of us! What was supposed to be “let’s go look at a car” turned into a car sold! Mr. Ifeanyi was patient as my husband worked “his numbers!” Ifeanyi and Pavel were supposed to be “let’s go look at a car” turned into a car sold! Mr. Ifeanyi was patient as my husband worked “his numbers!” Ifeanyi and Pavel were friendly, courteous and worked hard yo earn our business! Thank you both! More

Very efficient, helpful and friendly. The eating area is comfortable and the car was serviced beyond our expectations. Thank you The eating area is comfortable and the car was serviced beyond our expectations. Thank you More

Transaction handled with online purchase dealing with Christopher and Russel. I put my long distance trust in these two people and the car was delivered to my front door, no charge on a flat bed by Kenne Christopher and Russel. I put my long distance trust in these two people and the car was delivered to my front door, no charge on a flat bed by Kenneth and JoJo, two trusted dealership employees. All the paperwork was handled by Andrew and it was effortless on my end. A couple of minor issues were immediately addressed by Russ and Chris to 100 per cent of my satisfaction. I like cars and trade often and I would have no reservations about going back to Jacobs as long as Russ and Chris are there. You can’t help but liking these two guys and they work so well as a team. I feel that they are now my friends. More

Great service provided by all. They were attentive and made every effort to fulfill our automotive needs. Obi and Pavel provided excellent service. Thank you again. They were attentive and made every effort to fulfill our automotive needs. Obi and Pavel provided excellent service. Thank you again. More

Jennifer Ivy was exceptional to work with on our 2024 Outlander SEL Diamond Red/Blk roof. Loving it. SandraS. Outlander SEL Diamond Red/Blk roof. Loving it. SandraS. More

Great customer service. They are really attentive and willing to work with you to give you the best deal in the market. Great experience and really happy. They are really attentive and willing to work with you to give you the best deal in the market. Great experience and really happy. More