Jacobs Mitsubishi Wesley Chapel

There were issues that I noticed with the vehicle that I was looking at, and I was assured that they would be fixed if I purchased a vehicle such as a ticking sound coming from the engine, as well as the ve was looking at, and I was assured that they would be fixed if I purchased a vehicle such as a ticking sound coming from the engine, as well as the vehicle, needing new tires and also needing a spare tire. I was promised that those things were gonna be taken care of and they never were. Then, when I went to actually purchase the vehicle, I asked to look at it one more time, and I was Usher around in the building and ponded off to multiple people and never was allowed to go look at the vehicle until everything was signed and then when I asked about the spare tire, I was just told that oh you can find one online for cheap. Have a good day and practically pushed off the lot then 30 minutes after leaving the dealership, the check engine light came on and when it was scanned, it was saying a cylinder misfire, which was the ticking sound. I notified the dealership and they advised me to bring it back the next business day, which I did they kept my vehicle and put me in a small compact and after 2 to 3 weeks, I received a phone call to advise me what was all wrong with my vehicle to which they stated was going to be several thousand dollars and how would I like to pay? I advised them that I was not going to pay that I was promised that all these issues were going to be fixed to the point where I actually had text messages from the car salesman, stating that he is in the shop with my vehicle getting everything fixed. After about 2 to 3 months and me filing a complaint with a Better Business Bureau, they finally agreed to cover the cost of repairing some of the issues which the main ones were the engine and AC. I was also only given a bigger vehicle after having to file a complaint with the Better Business Bureau. Also during this process I was informed that I was not eligible for one of the insurance that I Was sold with the vehicle That had to do with replacing a key if it went missing in order to be eligible for it I had to have two keys to which I was only given one and when asked about a key, they stated that’s the only key that was given. More

This dealership is horrible. By far the worst experience I’ve had at a dealership. Do yourself a favor and go somewhere else. By far the worst experience I’ve had at a dealership. Do yourself a favor and go somewhere else. More

Very good service staff. They are friendly and know their jobs well. My car was done in under an hour. I was very pleased with the service They are friendly and know their jobs well. My car was done in under an hour. I was very pleased with the service More

I’m really appreciating every visit to Jacob’s Mitsubishi for all the right reasons. Every staff member treats me with genuine care for me and my car. They attend to me as soon as I walk in the door. Answer for all the right reasons. Every staff member treats me with genuine care for me and my car. They attend to me as soon as I walk in the door. Answer all my questions with patience and excellence … go the extra mile for me … I love coming here and am enjoying getting to know more and more of the men and women who are. Thank you everyone from the Sales Mgr, Richard Bowen to the people in the service department. More

I was very pleased with my car buying experience. Nate Mendez was very knowledgeable and made the process easy. I would definitely recommend to my family and friends. Nate Mendez was very knowledgeable and made the process easy. I would definitely recommend to my family and friends. More

Nate Mendez is very knowledgeable and very patient, I will definitely be working with him again will definitely be working with him again More

We are thrilled with our new Outlander! It is so much car for the money! It has all the features of the higher priced luxury cars and it turns heads! The dealership was low pressure and eve It is so much car for the money! It has all the features of the higher priced luxury cars and it turns heads! The dealership was low pressure and everyone was helpful. The one tiny issue I would say, and this is really picking is they knew what time I was coming to do the papers and take delivery. I wish they had everything ready when I arrived. I did have to wait a bit to start signing the paperwork. Nate was fantastic! He made sure I knew how to operate all the features of the vehicle. He helped set up all of the apps and made sure I was comfortable using them. I’ll be telling everyone about my experience and hoping others find the gem of Mitsubishi! More

In love with my new BMW that I had been wanting for a long time long time More

To much to right in 15 words. Sorry please feel free to email me. Thanks Sorry please feel free to email me. Thanks More

Adrianna provided excellent customer service and was very responsive. It was a no pressure dealership with what nice to see. They had exactly what I was looking for in stock. responsive. It was a no pressure dealership with what nice to see. They had exactly what I was looking for in stock. More