Jacobs Motors

This place is a joke and the salesman to management and finance they all have no clue but what's going on then just try to sell you a beat up car finance they all have no clue but what's going on then just try to sell you a beat up car More

Oh boy run dont walk away from this business. My wife bought a Rav4 from them they had 2 available said one was a rental the other wasnt, they ended up both being a rental when we got there. Now My wife bought a Rav4 from them they had 2 available said one was a rental the other wasnt, they ended up both being a rental when we got there. Now after looking at the carfax one of them still ended up being a winner. The big issue was the finance department, They had a guy named Jimmy possibly Jim Turner that full on commited fraud signing my wife up for a 5 year extended warranty that we did not want which was an extra $1000. He also lied about another extended warranty that ended up being complete bogus that claimed you could cancel at any time but when i looked at the paperwork calling the warranty company it said 60 day. We canceled that with confirmation but still nothing is taken off the principle 8 weeks after the confirmation email. We called and got ahold of their "bdc director" angela bailen that claimed jimmy was fired due to commiting fraud on other people and said she was going to get us in contact with a manager "Ralph". Called today another person said angela was fired all calls get blocked. xxxx is too lenient of a word for this place and their staff. What I suspect is they just claim people are fired or flat out give fake names to everyone and good luck doing anything over the phone. Currently doing a FTC complaint, DMV complaint to get them gigged, Florida attorney general and gave them a demand letter a month ago so now talking with legal. More

When to this dealership about 1 month ago made a deal on a 2021 dodge warlock. My salesman name was Colin had a couple of things to do to the truck. Ask Colin if he wanted me to put some money down and he t a 2021 dodge warlock. My salesman name was Colin had a couple of things to do to the truck. Ask Colin if he wanted me to put some money down and he told me we don’t do that anymore but reassured me that the truck was mine. Well a couple of weeks went by did not hear anything tried calling and finally drove over to the dealership and was told by Jason that the truck was sold a couple days before I got there. Was told that they wanted to make things right and I waited another 2 weeks and just went over and Jason told me that they were trying to fine a truck for me but could not find one that was similar to the one they sold out from under me. So in conclusion I am done with Hanna car would not even buy a lawn mower from them. More

Very mixed, I would normally write the good and the bad, but one of the salesmen was very condescending so I'm going to do it the other way around. The Bad: $2500; this is the real dealer fee once you a but one of the salesmen was very condescending so I'm going to do it the other way around. The Bad: $2500; this is the real dealer fee once you add up all mandatory fees and add-ons. They do their very best to hide this when buying the car. One of the representatives of the dealer lied to me constantly when I questioned him about this, saying it was a state tax (it wasn't). Additionally, they will tell you the $4000 tax credit is a discount, but it isn't. This is important because if take it and don't qualify you will owe another $4000 on your taxes at the end of the year. They also have a mandatory "Hanna Advantage" for $1000, it's advertised as free on their website, very misleading. If you bought a car from them recently, there is a possibility that a judge would side with you in small claims court to refund this. Bonus points if you bought an EV when you were not qualified, you can try for the $4000 as well. Neutral: They are a no-negotiation dealership. Not necessarily a bad thing by itself, I just wish they would make that clear in their advertising. Most similar dealers do. The Good: The car I looked at seemed to be in excellent condition. It drove great and its paint seemed to be way better than its miles would make you assume. I was impressed. The experience before numbers were put in front of me was excellent. I made an appointment, and when I walked inside there was someone who immediately welcomed me with a smile, everything was seamless, and the place looked to be well managed. A lot of dealers could learn something from that. A guy named Junior showed me the car and was exceptional. He answered every question honestly, was friendly, was never condescending or pushy, and did everything to make my time there enjoyable. This was completely the opposite of the second salesman I dealt with. Bonus: They are also a new car dealer for a cool little Vietnamese EV. I can't think of a reason someone would buy one over other new options on the market, but they are neat. I wouldn't recommend this dealer. More

Where do I start. Found a vehicle I liked, went in to talk price. The don't discount at all, even when I should them higher end models elsewhere with same milage at Found a vehicle I liked, went in to talk price. The don't discount at all, even when I should them higher end models elsewhere with same milage at 2/3k less. In addition I went to there website for a kbb cash offer, there website gave me a decent amount but when at the dealership they undercut that amount by 5k. I was like xxx. Felt more like an insult. He knew the deal was over and couldn't wait to rush me out the door. No customer service at all. More

Easiest purchase of a vehicle I have ever done! Very nice staff and so many to pick from. Highly recommend Very nice staff and so many to pick from. Highly recommend More

I don't even know the name of my sales person. .. Was more interested in going on to the next person than dealing with me..While I was waiting instead of dealing with me and the car he was on his p .. Was more interested in going on to the next person than dealing with me..While I was waiting instead of dealing with me and the car he was on his phone and laughing and having a good time with other sales people.. Finance is a joke...GO home , we'll call.... no call i called Jason and got eh round around that he was with customers... ON A MONDAY they don't have a lot people there for him to be so busy he cant work on my financing. The run around is the same as Off Lease only was in the same building, floor plan and work ethic. I can tell every time they talk to the bank with my experian app.. Nothing done today and no call back..... More

I had great purchase from the first time talking with JT from Hanna Cars he explained things to me and went over and ABOVE to make our deal work!!!! he didn't treat me like I was a dumb lady he treated me v from Hanna Cars he explained things to me and went over and ABOVE to make our deal work!!!! he didn't treat me like I was a dumb lady he treated me very fair and honest!!!! Jeremy delivered me the car he was very helpful and nice It's Hard to find good salesmen that don't treat a lady buying car different and dont intimidate a lady buying a car normally its very stressful but JT made it easy and fast no stress !!he made me feel like we had been friends for years !! so JT and Jeremey are great!! Im glad I got my car from them! They are good guys! Me n my bf will be buying our next from JT!! More

Friendly tentative nice atmosphere ! My had a great experience here my sale representative was very knowledgeable and helpful My had a great experience here my sale representative was very knowledgeable and helpful More