Jaguar DFW

He was amaizing. It was an easy process I would recommend Tom to anyone. He just came out a surgery and not even once didn’t answer our calls or emails. recommend Tom to anyone. He just came out a surgery and not even once didn’t answer our calls or emails. More

Started out great. Very personable! Took all the pictures anyone could ask for. Communication was ok to start. Put me on hold because a manager was calling him to tell him he had someone else looking at the anyone could ask for. Communication was ok to start. Put me on hold because a manager was calling him to tell him he had someone else looking at the car. 1:43pm Thursday I said, sell me the car, NOW! My cars engine blew, I need a car desperately. Deliver it like your website states. Deliver it to me and the paperwork and I’ll send it all back, with a check. I sent drivers license and offered to facilitate whatever paperwork that needed to be done to secure the car. They refused saying that they didn’t deliver outside of the metroplex. Well if that’s the case take the buy online and get delivered link off of the website. I offered a deposit, to send my own drivers, they requested a wire. It was to late to send one yesterday evening. He called me first thing the this morning requesting proof of wire at 9:02am. By 9:23am wire reference number was provided. Last communication from Justin or anyone else at ParkPlace was at 9:28am. Guess what I had to do 3-4 hours later, Call and speak with another manager. Thank you, Corbin Bracken, for returning my call and notifying me that they had in fact sold my car to someone else. I would have rather Justin or the Sales Manager I think his name was Jason call me to tell me that they sold my car to someone else. KNOWING THAT MY WIRE TRANSFER WAS ON THE WAY. ZERO response to this moment, 11:20pm, from anyone that had worked with me on this deal the day before. Multiple quotes, and an email confirmed accepted offer. I’m disgusted, and feel disrespected to the highest degree. A specific example of why people in the car business get a bad rap and I’m IN THE CAR BUSINESS. No response after sending a photo of the MONEY OUT OF MY ACCOUNT! Disrespectful to say the least. They’re not to be bothered by the customer experience. It’s just $15,025. You know no big DEAL! Just $15,000 that’s now OUT OF MY ACCOUNT AND IN THE ACCOUNT OF A DEALER THAT SOLD MY CAR OUT FROM UNDER ME. A coaching moment indeed Corbin, a coaching moment indeed. Ive never worked so hard to buy a vehicle that I offered to send two drivers to get it since they wouldn’t deliver it to me. I work for a small town dealership and I deliver anywhere the customer wants! What a joke. A total lack of effort, lack of empathy, lack of respect, lack of professionalism, lack of care for the customer experience, lack of any semblance of doing the right thing. They’ll call you when they want your money. But won’t return your calls or texts when you want your money back for a vehicle that they sold to someone else. Makes me sick. More

We visited park place in grapevine after visiting a different dealership in Dallas. The customer service is unmatched and Price was knowledgeable and excellent to work with. Highly recommend using Pric different dealership in Dallas. The customer service is unmatched and Price was knowledgeable and excellent to work with. Highly recommend using Price! More

I was impressed with the chat feature all the way to signing the paperwork. The easiest car I’ve ever bought. I would use again signing the paperwork. The easiest car I’ve ever bought. I would use again More

Working with this dealership is always a pleasure. Paul Light is very professional and knowledgeable about the vehicles and believes in what he sells. This was my second Jaguar! Light is very professional and knowledgeable about the vehicles and believes in what he sells. This was my second Jaguar! More

Very efficient with my time and did exactly what I asked. Perfect professional experience. Not a sales environment but rather a trusted advisory one! Thank you very much Price and Jason! Perfect professional experience. Not a sales environment but rather a trusted advisory one! Thank you very much Price and Jason! More

I inquired about two Range Rover Sport vehicles and informed Kendall of what I was looking for. He found the vehicle and I am happy. informed Kendall of what I was looking for. He found the vehicle and I am happy. More

Kendall is a straight up nice guy. He's not pushy. He seems to really just want to get you the deal. He saw the exchange through from test drive to delivery of plates. He even delivered my vehicle to me seems to really just want to get you the deal. He saw the exchange through from test drive to delivery of plates. He even delivered my vehicle to me after the modifications promised were made (which took forever for no fault of his own). I highly recommend him if you're looking for a carb More

Kendall made my car driving experience the best I've had to date. Live in NY and found the perfect car at his dealership down in Texas. Kendall was professional, polite, patient and informative. We never m to date. Live in NY and found the perfect car at his dealership down in Texas. Kendall was professional, polite, patient and informative. We never met in person but made feel very comfortable through out the entire process. Thank you! More

Kendall was amazing! He help us through the entire process professionally and diligent! Could be happier with the process and the purchase we made. He ensure that the LR4 (used) was delivered in impec process professionally and diligent! Could be happier with the process and the purchase we made. He ensure that the LR4 (used) was delivered in impeccable conditions and felt like buying a new car! Highly recommended best used car buy experience I had in my life. More