UPDATE 4.25.17 Jaguar Huntington finally came through on their promise and after reviewing for a long time came back and offered me $1,500 to "make this right". I happily accepted this payment as they could have told me just to go scratch based on me writing this review. I do appreciate that they tried to soften the blow of this issue. Although $1,500 does not come close to the total loss i took on this i really do appreciate that they did this and it changed my perspective of the business. Thanks Jaguar Huntington. I want to be clear that they didn't ask me to delete this or update this, they just offered me the payment because they felt it was right.
Do NOT shop here! They practice fraudulent sales techniques and do not disclose all information about pre-owned vehicles. I purchased a 2010 Jaguar XFR from this dealership back in 2010, it was a pre-owned model with roughly 6,000 miles on it. The car has been fine and although i had many issues with their service department i have been happy with the car. I recently went to sell the car and found out that it was in an accident before i bought it! This was never revealed to me when i purchased the car, no CarFax or anything was shown to me. THEY DID NOT DISCLOSE THIS ACCIDENT TO ME AT THE TIME OF PURCHASE. I was obviously shocked but worse than that this made me look like a liar because i didn't disclose this info to the party that was buying it. Needless to say the sale price of the car took a huge nose dive, i could have sold it for over $25,000 and now i am getting offers in the teens.
I went to Jaguar the first time and met with their manager Mya. He assured me that they would "pull the file" and see if their was a CarFax in the file. I had already told him there wasn't but i understood that he needed to do his due diligence. He repeated several times that if they didn't find a CarFax that they would "make it right". After this meeting I felt like something may get done, but then one week went by, two weeks, i couldn't get Mya on the phone. I went back a second time and he told me that it was the end of the month and that they were closing their books blah blah, just stalling me some more hoping i would quit. This went on for a bit longer and i finally got fed up and brought my father with me to the dealership again.
This time Mya wasn't in so i talked to the General sales manager Will. He gave me more of the "pull the file" and "we will make this right" talk, but he was more of a straight shooter and i thought he would help handle the situation. He took the time that same day to send me an email with comps of similar cars to mine showing me the price he thought i should get, i appreciated this but it didn't help me settle the issue i was having. There also weren't any comps exactly like my car since it has very low mileage and is in average shape. After this email i called him one more time when i was at CarMax to sell the car, they were offering me $17,500. I was so fed up i was going to take it but i decided not to, when i called Will he said to take it, hoping that would end my incessant calling. I have been calling Will for over two weeks now and have not received a call back. I think he believes that he "made it right" by sending me that email, but really all "make it right" is is cryptic corporate talk that doesn't give you any resolution.
In closing i would NEVER shop here again as they were not forthcoming about the accident the car had and ripped me off on my original purchase and now i am getting hit on the other side trying to sell the car. The salesmen Eric Doxey who sold me the car is still there, but they have never once put him on the phone with me or allowed me to talk to him. You would think they would understand what they did and unless offer to buy the car from me for the value it would have been worth had it not been in an accident. They have low balled me on offers and have brushed me aside since i have no recourse. Well this is my recourse, hopefully i can help someone else not get duped by this dealership and their employees and the questionable sales techniques they use.
If Jaguar Huntington cares to make this right please give me a call, i know you have my number, I've left you both about 30 unreturned messages. Thanks - Chandler