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Jaguar Land Rover Annapolis

Annapolis, MD

4.9
376 Reviews

101 Ferguson Road

Annapolis, MD

21409

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Showing 376 reviews

November 22, 2020

Professionally run, had the color I wanted. Paid a little more than I wanted to. I thought it was a fair deal. Frank was a very helpful parade More

by nancyjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Elizondo
Nov 22, 2020 -

Jaguar Land Rover Annapolis responded

Thank you so much for your wonderful review! We will be sure to thank Frank for you!

August 29, 2020

Professionally run, great inventory of vehicles, great curb appeal, and diverse staff. This dealership has welcoming service advisors. Very clean and business functional waiting room. More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
Aug 30, 2020 -

Jaguar Land Rover Annapolis responded

Thank you for the excellent review. We are happy to know that you enjoyed our services and accommodations. We look forward to working with you again.

August 29, 2020

My trip to the dealership was nothing less than amazing. When I arrived, I thought I knew what vehicle I wanted. The salesman, Harold, did an outstanding job explaining the different models. by the time he More

by Dee Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold and the finance manager
Aug 30, 2020 -

Jaguar Land Rover Annapolis responded

Thank you for the great review, Dee. We will be sure to thank Harold for providing you with knowledgeable service during your sales experience. We look forward to working with you again.

August 27, 2020

MICHAEL KELLEY in service is the most professional and knowledgeable person I have known. He goes beyond the usual niceties of customer service. Customers like me want the details and not complicated buzz More

by TAiken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
Aug 27, 2020 -

Jaguar Land Rover Annapolis responded

Hello, thank you for taking the time to write a positive review! We're glad to hear you are satisfied with the high level of customer service you received with Mike and with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

August 18, 2020

As always, excellently personal service provided by Mike and all the team. I always feel welcomed even a few of sales people. It is definitely the only place I’ll bring my Range Rover. More

by T’Pan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kelley, Jonathan Monias, Amy Anderson, Devneet Saini
Aug 19, 2020 -

Jaguar Land Rover Annapolis responded

We love to hear that. Thanks for the wonderful review and for choosing us. We hope to see you again in the near future!

August 16, 2020

Prompt professional service! I was able to drive right into the service bad and was attended to promptly. Will recommend to al of my friends and family. More

by Corwin.melvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Monias
Aug 17, 2020 -

Jaguar Land Rover Annapolis responded

Corwin - we know how important your schedule is to you, and that's why it's our aim to get you in and out of our Service Department as quickly as possible why providing your vehicle the attentive care it needs. Thank you for the kind recommendation, and we hope to see you next time!

August 10, 2020

Have always had a great experience, but this service missed the mark. Service itself was great, but when I came to pick up car, receptionist couldn’t be bothered to try to assist. Simply said she coul More

by AS
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Kelley
Aug 11, 2020 -

Jaguar Land Rover Annapolis responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at aafful@penskeautomotive.com. Thank you, Adolf Afful General Manager Land Rover Annapolis

August 09, 2020

I purchased my Range Rover Velar in october 2018 and I have never been disappointed with this location in Annapolis. Very Fine Professionals! I have enjoyed everything from the the individual answering th More

by Bdtaylor3
Recommend Dealer
Yes
Employees Worked With
JR - excellent customer service!, Mike Kelley, Robert Carter, Amy Anderson
Aug 10, 2020 -

Jaguar Land Rover Annapolis responded

Thank you for the positive review and rating! We are delighted to know that you have had good experience with us and to know that our team has provided you with great customer service. We value your business and we look forward to any future visits!

July 28, 2020

Jonathan in service is the best! I have been trusting him with my Range Rovers for years. He knows how I like things done. 5 stars! More

by Monique
Recommend Dealer
Yes
Employees Worked With
Front desk has been there for a while she is great!, Mike Kelley, Jonathan Monias, Robert Carter
Jul 29, 2020 -

Jaguar Land Rover Annapolis responded

Monique, thank you for the positive feedback! We are delighted to know that Jonathan is always helpful with your service experiences. We appreciate your business!

July 21, 2020

Excellent professional customer service provided by Mr Kelly.. well informed and very knowledgable. Kept me abreast of all that was going on with vehicle and alway provide recommendations More

by Evhummons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
Jul 22, 2020 -

Jaguar Land Rover Annapolis responded

Thank you for the wonderful feedback! We are delighted to know that you were provided with excellent and professional customer service, especially from Mr.Kelly! We appreciate your business and we are always here to help!

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