Jaguar Land Rover Annapolis

Outstanding dealership with outstanding salesman (Robert Carter), finance director (Larry Cash) and Service manager (Ray Hatfield). Team provides excellent customer service in a professional manner. I hav Carter), finance director (Larry Cash) and Service manager (Ray Hatfield). Team provides excellent customer service in a professional manner. I have already referred this team to family members and friends who are interested in purchasing Jaguars. More

I was originally looking for an affordable used small-sized SUV because I didn't think I'd be able to afford something higher end. After doing an exhausting search, a used BWM X5 3.0 popped up for small-sized SUV because I didn't think I'd be able to afford something higher end. After doing an exhausting search, a used BWM X5 3.0 popped up for sale at this dealership. The style seemed more than I was looking for but the price was almost within my range so went in for a test drive and to see what they would give me for my trade in. When you walk in the dealership, it's a bit intimidating if you're used to regular "fast food" dealerships - some very expensive Land Rovers decorated the showroom floor and I wondered if I was a bit out of my league. Fortunately, despite the high-end appearance, I was treated very respectfully by the staff without the expected attitude that one would assume accompanies luxury car dealerships. My sales rep, Graeme, was fabulous. He didn't mince words, try to hide flaws in the used SUV at which I looked and didn't try to make up information if I asked a question that he couldn't answer. In a word, I was floored by the great experience. Not only that but they gave me what I felt was a *very* good offer on my trade in - $2,000 above what other dealers had already offered me and only slightly below KBB. It's clear they are in the business of matching cars to clients and not necessarily "selling cars". They gave me a very fair offer right from the start without going through the drama of coupons, lowballing other dealers, or "talking with my manager to see what we can do". I'm incredibly impressed with Land Rover of Annapolis and would highly recommend anyone go in for at least a test drive - you never know what you're drive away with but it will likely be the best price you can get and completely without the usual slimy used-car experience. They seem to understand that good business practices are what actually bring in business. More

Absolutely an excellent experience. This was the best car dealership I have ever worked with. Robert is a 1st class salesperson and his knowledge and understanding of the product line was beyond impress car dealership I have ever worked with. Robert is a 1st class salesperson and his knowledge and understanding of the product line was beyond impressive. Larry was also excellent to work with as was the sales manager and general manager. I couldn't be happier with my decision. Finally, a car dealership that not only doesn't make me cringe, but I actually enjoy going to!!! More

This is a multiple review for the entire "Family" at Jaquar Land Rover Annapolis. Professional, Customer Friendly, Outstanding Customer Service. The entire operation seems to be compri "Family" at Jaquar Land Rover Annapolis. Professional, Customer Friendly, Outstanding Customer Service. The entire operation seems to be comprised of personnel who love what they do, and do what they love. I think it is of the utmost importance that the names of the employees who answer the phones , and greet you at the front desk in the show room, and the service porters be included as these employees are the first point of contact with the business. Our experience with those that were just previously mentioned has been exemplary as well. More

Mike Kelley did a great job! I can appreciate that he arranged most of what was needed for my service visit in advance of my arrival allowing me to get in and out pretty quickly. He's always extremely ki arranged most of what was needed for my service visit in advance of my arrival allowing me to get in and out pretty quickly. He's always extremely kind and helpful! Thanks Mike. More

As always, Frank is a pleasure to work with. This is the second Land Rover we have purchased and it people like Frank & Mike that made us come back. Thanks for everything! second Land Rover we have purchased and it people like Frank & Mike that made us come back. Thanks for everything! More

From the phone call to set up a service appointment to picking up my washed and clean car after service, I had courteous and helpful attention with suggestions for both my car and myself. Everyone ther w picking up my washed and clean car after service, I had courteous and helpful attention with suggestions for both my car and myself. Everyone ther was helpful and made me feel special. More

Land Rover Annapolis has always treated my wife and I like we're their only clients. Carnell Pinkston is without a doubt the best sales person we have ever dealt with over the years purchasing cars. He's like we're their only clients. Carnell Pinkston is without a doubt the best sales person we have ever dealt with over the years purchasing cars. He's more than a sales representative, he's more a friend. The service managers take the time to understand any issues we may encounter and ensure we are fully satisfied. I'll continue to refer my friends and colleagues to Annapolis Land Rover. More