Jaguar Land Rover Austin

My Range Rover needed a basic service before I drove out of town tomorrow and John Sarantidis answered my call in the LRService desk area this morning and he fit me into their service appointments schedule of town tomorrow and John Sarantidis answered my call in the LRService desk area this morning and he fit me into their service appointments schedule today. Thanks LandRoverAustin !! More

We were very excited to purchase our first Range Rover here in August & were assured by our salesman (Robert) that the car had gone through a rigorous 165 point check and held to the highest automotive st here in August & were assured by our salesman (Robert) that the car had gone through a rigorous 165 point check and held to the highest automotive standards. When we arrived home we realized that all the A/C vents on the driver side were broken and there was no spare key. No big deal, these things happen. We made multiple phone calls to Robert in attempt to resolve this & he continually asked that we call back next week to remind him. This went on for weeks as though pen & paper had not yet been invented. Still, being the polite people that we are, we obliged. After four months we followed up again and discovered the key had arrived a couple of weeks earlier (Robert forgot to tell us) and the parts were finally in to repair the A/C! We felt invigorated. The kind of feeling one has when they endure great adversity only come out the other side. Our car was finally going to live up to it's price tag, despite overcoming a scarcity of parchment, lack of ink and Land Rovers skepticism of diaries, calendar reminders and outgoing phone calls. But Land Rover was not going to let a valued customer off that easy. The seemingly easy task of replacing broken A/C vents would take Land Rovers finest minds three days to repair. This is when it came to light that despite being in the transportation industry, Land Rover does not believe in loaner cars or hire cars, or Uber, or Lyft, or taxi's, or horse & carriage and probably has a bone to pick with Rodolph the Red Nose Reindeer. Again, we persevered and made logistical arrangements, sure that we were less than 72 hours away from achieving our improbably goal. This, however, was not our day my friends. This was Roberts time to shine. And shine he did. He used this exact moment to reveal the true unlimited power of his incompetency by ordering the wrong F*@xxxxx key!! I don't know exactly how our story will end, but I can assure you it will not involve buying another vehicle from these charlatans. Stayed tuned. More

The service department is horrendous. I spoke to the service manager after my car had been there for a day and half…they hadn’t started on it, even though I had an appointment. He claimed that all cars service manager after my car had been there for a day and half…they hadn’t started on it, even though I had an appointment. He claimed that all cars coming in for service would wait 6-10 business days before the work would begin. Communication is an absolute joke. More

The service department is all absolute joke. They were booked one month out and when it came time to take the car in didn't have the loaner promised for 4 more days. For routine service (oil change, diffe booked one month out and when it came time to take the car in didn't have the loaner promised for 4 more days. For routine service (oil change, differential flush, etc.) it took 3 weeks to get the car back. Once back the chief complaint was not resolved. They are not apologetic or try to lessen the inconvenience whatsoever. There are plenty of independent Land Rover service professionals in town and I would HIGHLY recommend going to one of them! More

BEWARE of Land Rover service at Austin 5th street -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my q -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my questions and diligently endeavored to provide good service, but she couldn’t fix a ZERO mechanic team at jaguar austin 5th street A company is only as good as its weakest link-and this “service” department at jaguar austin 5th street is a disgrace to the name Land Rover or Jaguar. They failed completely. Sadly, The 2008 Range Rover sport was acquired by a close friend who passed away, and— I was helping her identical twin sister . Vehicle documents from Land Rover indicated a critical air bag recall was sent by Land Rover Tata. Because of her critical illness and Covid restrictions, she couldn’t tend to the repairs before she died. I made an appointment but jaguar austin 5th street— said I couldn’t drop vehicle for 4 days—after I arrived at my SCHEDULED appointment, the service mechanic at jaguar austin 5th street said they wouldn’t “look” at it for another week. Why? because it sometimes “takes weeks to get to their backlog of unserviceable vehicles. I live 100 miles round trip. I trusted jaguar austin 5th street mechanics to assess other issues—inspection, central locking system, fuses on windshield wiper. I owned several Jaguars and experienced impeccable service until now. Utter Failure. Indifference. 5th street Land Rover sent me back to drive home in a vehicle they described as dangerous, jeopardizing my life and others on the road, in a car I couldn’t put gas in, WITHOUT replacement of dangerous, defective RECALLED air bags indicated were critical to life. Upon Arrival to appointment, The car drove beautifully, ac works, back up camera, mirrors, and suspension were perfect. Issues: wipers. Central locking system, airbags. Nevertheless, 5 days after my scheduled appointment , they said a diagnostic tool left in the vehicle had fried ALL ELECTRONICS—but that was not true, all electronics worked, but central locking system and wipers. At the end of 5 days, I was advised jaguar austin 5th street — wouldn’t even “diagnose” the rover so I could drive home safely, get an inspection, register. or even learn what was wrong. Why? They said it would cost “thousands and thousands” to “DIAGNOSE”—and even refused to install the air bags on the passenger side which was accessible-- to protect me in the event of a crash. Update: two fuses had blown. I figured this out and replaced. Don't trust these mechanics. More

My vehicle is being serviced there and it’s going on a month and they barely go the parts to start on the repair and now they tell me they can’t give me a answer of when my Land Rover will be ready becaus month and they barely go the parts to start on the repair and now they tell me they can’t give me a answer of when my Land Rover will be ready because they are short staffed. Mind u I purchased my vehicle June 6,2021 More

I'm not complaining about the dealership, just wondering if anyone else is getting property tax bills for their leased personal, not business, vehicles. This is my 2nd leased vehicle over the last 4 years a if anyone else is getting property tax bills for their leased personal, not business, vehicles. This is my 2nd leased vehicle over the last 4 years and 2nd time I've received a tax bill. If I don't own it, why would I have to pay property taxes? According to the research I've done with the TX State Comptrollers Office, I shouldn't owe property taxes if it is a personal, leased vehicle! More

Best dealership I have dealt with in over 30 years of buying cars. The entire experience from purchasing to service has been excellent. We’ve bought several vehicles and wouldn’t go anywhere else. The sa buying cars. The entire experience from purchasing to service has been excellent. We’ve bought several vehicles and wouldn’t go anywhere else. The sales and services people and the owner are all committed to providing a world class customer experience. Love doing business with this dealership. More

We worked with Shayna on our new 2021 Range Rover Sport HSE Silver Edition and she is the best! Highly recommend Shayna!! Great Experience and car was ready clean for us to pick up! HSE Silver Edition and she is the best! Highly recommend Shayna!! Great Experience and car was ready clean for us to pick up! More

I have tried twice to schedule a service appointment and both times were a complete and utter waste of time. Their online service scheduler doesn’t work. It prompts you to enter details about the requested both times were a complete and utter waste of time. Their online service scheduler doesn’t work. It prompts you to enter details about the requested service and whether you’ll need a loaner vehicle. I got a call at 7:20 AM on the day I scheduled service to tell me they have no clue what u need done and no loaner is available. They called back hours later to say my appointment is no good and would need to be scheduled out a week later and with no loaner vehicle. I’m sorry, but when you spend upwards of 6 6 figured for a vehicle, I believe you should expect far better support. More