Bar none this is the worst Land Rover dealership in Texas. There is a reason that people drive to other cities to buy their Rovers.
In 2014/15 I tried to buy a RR Sport from them but was completely ignored...disrespectfully so...and I left. I ended up buying my RR Sport at Jaguar Land Rover in San Juan. They could school the crap out of this ratchet, sorry excuse for a dealership on how to execute customer service and sell automobiles. They STILL keep in contact with me over 4 years later. They are 10 hours away...so that is difficult to shop there when I want to.
The LR Austin service department has had more issues than you can shake a stick at. They say they are improving...time will tell. I had to use this place for service and it was usually not pleasant. But that is not the point of this review.
This last few weeks I've been looking on dealer sites in Texas for the vehicle I want. For some reason Land Rover does not syndicate their Certified Pre Owned inventory to the public search sites...so I check Dallas, Houston, San Juan, San Antonio, and...reluctantly tho close...Austin.
Sunday night, the vehicle I wanted came up and I called Monday morning for availability. I reached Robert Walls, who seemed to be a bright spot in their sales force, as he was kind and knowledgable. He said the car was available. He recommended I complete an online credit app so I did.
Then I get a call that another salesperson came to his desk to take the keys to the car I want. I should be specific at this point...I have wanted a Range Rover or RR Sport, in one of just a few colors, and within a certain price point and under a certain mileage. This was a Sport with HST package that I really liked. Like once a month does a car come up that I like...and here it was.
Next thing I know someone was allegedly having financing issues but still trying to buy the car. I asked... why could I just not buy the car?? I went in yesterday to have my current vehicle appraised...all good and was told they had until THIS MORNING to get approved. THIS MORNING.
Nope. They keep letting my time be wasted.
I was strung along all day...oh they are doing this or we are waiting on that...and did not find out until JUST NOW that they are approved and getting the vehicle. Mind you, I've jumped through every hoop possible to get it. My credit is fine and trade is ready...yet I've been strung along.
I'm sure they will have some crap excuse as to why this happened. I'm sure they'll ask me to call some 800 # to discuss my annoyance. I do not think they realize that they really messed up, and if they do not fix this wasting of thousands of dollars worth of MY TIME, I am going to make sure this costs them HUNDREDS OF THOUSANDS of dollars in business. This is the worst treatment for a ready and willing customer.
FAIL, YET AGAIN.