Jaguar Land Rover Austin

David Baker is a breath of fresh Air among car salesmen!! First, let be qualify my recommendation of this dealership. I would only recommend it if you are able to work with David Baker. Although we did not First, let be qualify my recommendation of this dealership. I would only recommend it if you are able to work with David Baker. Although we did not end up buying a Jag F-Pace (certainly not because of David, he did an awesome job at every turn), David made our experience at the dealership excellent. He was very open and honest, and we never once felt like we were being played, like is the case at some dealerships. He did a great job locating vehicles for us and then following up to make sure we had everything that we needed. The next time we are in the market for a vehicle, we will most definitely be in touch with David. He is Top Notch!! More

Very poor management I spent time trying lease a new vehicle from this store last month. The level of incompetence exhibited by the GM and his Sales Management staff shou I spent time trying lease a new vehicle from this store last month. The level of incompetence exhibited by the GM and his Sales Management staff should be an embarrassment to Jimmy Snell and his grand-fathers good name. The GM is a complete amateur on so many levels and should never have been elevated to this position and is a far cry from the very fine gentleman that had a steady hand on this store from its inception in 1997. The parts and service management and staff remain top notch but all of the long time employees who made this place special at one time have long since been unceremoniously let go for zero cause or left of their on accord. My recommendation would be to steer clear of this store until the new Park Place Jaguar Land Rover North Austin opens in the Fall if 2019/Winter 2020!!! More

General Manager is Egomaniac Have had several dealings with this store and Damon Spears the GM is clearly not qualified to run this operation. At best he once might have been a s Have had several dealings with this store and Damon Spears the GM is clearly not qualified to run this operation. At best he once might have been a so-so salesman. He does not value long term customers and I have owned several Rovers all of which I was forced to get elsewhere as he tried to take advantage of me as to the value of my trade in each time. Jim Snell the owner has had the wool pulled over his eyes as far as I and other customers I have spoken with are concerned. More

Velar Loving my new Velar. Had a few issues but dealership takes care of the issue. Always friendly service and live getting my car back clean as the day Loving my new Velar. Had a few issues but dealership takes care of the issue. Always friendly service and live getting my car back clean as the day I got it. More

Great care as always! We purchased our Range Rover from Jaguar Land Rover Austin largely because of the quality of service on our previous Land Rover. Our service represen We purchased our Range Rover from Jaguar Land Rover Austin largely because of the quality of service on our previous Land Rover. Our service representative, Ben, is the best in the business, and he and his team stayed on the issue until it was resolved. More

Best service in Austin! I’ve been buying from LR since 2001. Their sales department is first class, but they really shine in service. I’m always able to get in at a conveni I’ve been buying from LR since 2001. Their sales department is first class, but they really shine in service. I’m always able to get in at a convenient time, they stay in touch with me through the service process and they always have a loaner. I’ll buy from this dealership for life. More

Terrible Service Poor customer retention in the Service department. Service reps don't even schedule a service session for almost a month. Lot of back and forth for lo Poor customer retention in the Service department. Service reps don't even schedule a service session for almost a month. Lot of back and forth for loaner vehicles and they dont even call customers to give an update or schedule a future date. More

No help at all. Shotty dealer that only caters to buyers. They will leave your vehicle in disarray and say you caused it. Technicians are horrible. They left oily han Shotty dealer that only caters to buyers. They will leave your vehicle in disarray and say you caused it. Technicians are horrible. They left oily hand prints on my cream color leather door. The access panel under my passenger seat was missing the screws and not even mounted properly. The speaker for my alarm wasn't mounted even though they dismounted it. I have a dent in my rear hatch. I took my truck in for a new key and reprogramming and 32 hundred dollars and almost 2 months later it was broken. I know these idiots broke my truck my and I paid for it. More

Had a pleasure no pressure experience Great staff very professional and welcoming. Daniel Souza was one of the best dealers I had the pleasure to talk with. He made a effort to go over all Great staff very professional and welcoming. Daniel Souza was one of the best dealers I had the pleasure to talk with. He made a effort to go over all questions I had and was very attentive to my daughter and our needs. The staff was kind and went over all very thoroughly while making sure the customer does not wait any longer than needed. We bought a used vehicle that was tip top shape and looked new and fabulous to us. We were very excited! More

Service Tony in service is great. Always professional. My car comes back washed, repaired correctly and on time. Exact opposite of Mercedes dealership in Tony in service is great. Always professional. My car comes back washed, repaired correctly and on time. Exact opposite of Mercedes dealership in Austin which is the WORST. More