I was actually very disappointed with the service. After I left the service center my engine service light was still on. I reached out immediately to the service center and was then even more disappointed and upset.
When I mentioned to the service rep that I had an engine light on, he then blamed me for not saying it that during my intake. I am not a car expert, but I would think that part of a service technician’s normal diagnostic and service checks would be to confirm the status of something as simple as the check engine light. After talking more with the service center, they told me that the light was not on during the test drive, which is not true, since the light being on was part of the reason for my visit. Additionally, when I pay over a thousand dollars for service I expect for the service people to pay attention to all the details, especially a warning light.
I am so disappointed with this visit, and the mishandling of my issue by Shane Harrington that I am considering selling my car and getting out of Land Rover altogether and reaching out to the main corporate offices to further escalate my grievance. This not the “luxury” service I expect when I purchase a luxury car.
Now I have to take time out my busy life to drive back to the service center to get this issue fixed.