Jaguar Land Rover Bellevue

terrible service, will not be back again service attitude tuned negatively as soon as I decided to do basic annual service instead of expensive 50k service. Lying about I need to replace my service attitude tuned negatively as soon as I decided to do basic annual service instead of expensive 50k service. Lying about I need to replace my break and wiper (I have them verified they are perfectly good with at least 5mm, 3 times!) Refused to provide me the ride from work back to the dealership to pick up my car after I confront the service consultant that I dont need the unnecessary replacements, and I had to call and paid for Lyft my own to get back to the dealership to pick up my car. I was the big fan of Dimitri, the GM of this dealership. I bought my Jaguar from him when he was still running the one in Lynnwood. He really took care of me and thats why I followed him here to Bellevue when find out he had moved on here to Bellevue. However, this is the SECOND stunt that this service dept is trying to pull since I started to come here. I will still trying to work with Dimitri’s sales team in the future when I am in market for a car, however, as far as service goes, I will not step my foot here ever again..... More

Customer service is NOT a priority. Last year I turned 60 years old and finally bought the car of my dreams. So, I wanted it to get the best service available for that car. This is why I Last year I turned 60 years old and finally bought the car of my dreams. So, I wanted it to get the best service available for that car. This is why I chose Jaguar Bellevue, as they are the closest Jag Shop to me (145 miles one way). After a year of enjoyable driving, the check engine light came on. Car seems to run just as perfectly as it has for the year I have owned it. I assume it is most likely just a timed service interval light and I called to make an appt. to take my car for a diagnosis of the check engine light. I care for my 86 yr old veteran Father who has parkinson's, so Fri and Sat are the days I can take the car in for service ( my Wife's days off). I was told by the rep that they only diagnose on Mon, Tues or Weds. So, my Wife took a day off to care for Dad and I took car to get diagnosis on a Tues. When I got to shop, service rep ( who I had previously told of my situation at home) hurriedly pushed me into a rental car... I tried to tell him that I would wait in waiting room until the car was diagnosed. After I got the rental car, I returned to the shop and waited for 4 hours. After the rep came back from lunch, I asked him if the car had been diagnosed and what was the result. He told me that he assumed I had gone home, and that it could be days before they even got to my car to diagnose the problem. So, my car was going to sit outside in the rain for a day or two while it waits. I asked him why I made an appt. to get it diagnosed on Tues if they wouldn't get to it until days later. I could have brought on the day they needed it, as it is a daily driver and needed for my Wife to get to work. He told me that the appt. was only to drop the car off.!!!ROFL. I have never heard of that, an appt. to drop it off. Dropping off is just that ... you drop it off, that can happen any time, if the car is going to just sit there until they get to it. But I was making a service appt., I thought. I thought this would be a professional service shop and would know about things like appointments, deadlines and time constraints. I was not prepared to leave the car overnight and he was aware of that from the phone call when I made the appt. It is my baby, (12 years old and in showroom condition), but to them it is just a hunk of metal. I got the feeling that they were not going to treat it with the care that it deserves and I decided to take it home and find a garage in town to have it diagnosed. so, I wasted a day, put 300 miles on the car that may need service, had to give my info and cc number to the rental car co., my wife took a day off of work and the car never got diagnosed. Which was all I wanted. I felt that my business was not important to them. They did not want my business and had more than enough other people to get money from. They had other issues going on also. They were under construction, doing a remodel, the car wash was not functioning (according to signs all over the waiting area. And the rep told 'Nothing on these cars is fast" meaning that service on the cars they sell is a time consuming process. He also told me that they don't have enough techs, equipment on bays to work on the cars they have parked already. And that the corporation (Jaguar) said to refuse to work on cars older than 2006 models. (Mine is a 2007). I got the feeling that I was being brushed off, and they didn't want my business. I and my car are not good enough for them, I don't own a corporation, or sports team or not a millionaire, so I didn't matter. Just the feeling I got. In the year I owned this car My Wife's car died and she took over my car as her daily driver. So, I bought another dream car (life savings almost gone now, but I was living the dream - 2 beautiful cars). This one was a used 2016 Jag that I took to them for an oil change (My first experience with this shop). When I researched this car, I found that Jaguar says the 5 yr 50,000 mile warranty was transferable to new owners of used vehicles. (From Jaguar website.). When I mentioned this to the same service rep, he asked if I bought from them, and when I said no, he told me that the warranty would not be honored. (That was Strike one). But they did do they oil change in one day, so I was still giving them a chance to do right by me. That is why I made appt. for the 07. The reason this is not a 1 star review is because they did ok with the 2016. OK not great or good, but OK. I didn't feel appreciated, but I did get the service done in a timely manner. So, no alarms yet. Strike 2 was the "You made an appt. to drop the car off" bit. Seriously?!?! An appt to drop it off. LOL Who does that? It was an appt. to have the car serviced. Like any other service dept in the world. You make an appt. to have your car serviced, not to drop it off to sit in the rain until they get around to it. Dropping off is when you go anytime before a service appt. and drop off the car and keys. No appt neccessary at any servce center anywhere. Strike 3 was the way I was dismissed and given the run around until I was so frustrated that I just asked for my key and took my car back home , unserviced. They do not need my business and basically let me know that. I felt "less than", not good enough to be there. So, I will look locally for some one to give me the service I want, and not make me feel like they are doing me a favor by taking my money. Having to work aroung their schedule and not them working around mine, and after I move things around to accomidate them they throw a curve ball. I love both of my cars, they have been great, beautiful and fun to drive, but now I am worried I won't be able to have them serviced properly. I have made an appt locally with an independant shop. and they told me to drop my car off any time before my sheduled service appt. Just like normal. And i will have my car back by the end of the day. I will shedule any service needed after I know what the diagnosis is. Maybe it will stay with the shop, but i will decide not the service rep. And it will not sit in the rain for 2 days before they even get to it. I guess I expected a better level of service from Jaguar. Sorry, but I am not impressed. I am actually disappointed. If I knew I would have this much trouble getting the proper service for my Jags, it would have affected my choice of dreams cars to buy in the sunset of my life. But, it is what it is and I will care for my cars the best I can. At least now I wont have to drive 145 miles just to get an oil change. More

Respect From the time we stopped to look at the car, a Discovery Sport, we were treated with respect. We were given the information we needed, then given the From the time we stopped to look at the car, a Discovery Sport, we were treated with respect. We were given the information we needed, then given the time to digest it. When I came back to make the purchase there were no games, and honest and fair discussion. Once the paperwork was ready, the signing process was quick and painless. Over all a great experience @ More

Alina Mars is awesome and you should give her a raise :) Admittedly, I was super frustrated that I had booked a service appointment online and later learned that there was no record of it and the appointment Admittedly, I was super frustrated that I had booked a service appointment online and later learned that there was no record of it and the appointment hadn't been scheduled and that in fact no one in the service center even checks to see if customers are using the online scheduling system. I called in because I hadn't received confirmation of the appointment by the day before and ultimately had to wait another month to get a confirmed service appointment. So, I was already frustrated with the process. BUT Alina turned it around. We bonded over our kids and it was the personal touch that made the difference. She was super communicative and kept me updated and was friendly and cool. She even applied a service voucher that ended up taking $250 off my bill. My wheels look great and my software is updated and my car is badass. More

Quick and easy I knew what I was looking for when I came in and they had the exact car I wanted. The sales people I worked with were very knowledgeable and and help I knew what I was looking for when I came in and they had the exact car I wanted. The sales people I worked with were very knowledgeable and and helpful. The sales process was as clean and easy as any I have ever experienced. I have bought several cars from them over the years and would certainly do so again. More

Alina Mars was great Alina Mars was very responsive and kept me up to date on the status of my car. I was very happy with the service and responsiveness. Alina Mars was very responsive and kept me up to date on the status of my car. I was very happy with the service and responsiveness. More

Great service and fair deal on pre-owned vehicle I want to thank all staff at LR/Jag Bellevue for being friendly and courteous from reception, to sales, and management. I truly had an exceptional ex I want to thank all staff at LR/Jag Bellevue for being friendly and courteous from reception, to sales, and management. I truly had an exceptional experience and will recommend this location to friends and family. I received a very fair deal on an awesome pre-owned car and the vehicle was as advertised and has been a joy to own. More

Vehicle Service Service Department did a great job fixing my Jaguar F Pace. I brought it in due to creaking noises coming from my sunroof now it is gone. Service Department did a great job fixing my Jaguar F Pace. I brought it in due to creaking noises coming from my sunroof now it is gone. More

Yea for Sheneta! - Bellevue Jaguar Service I have a beautiful blue 2018 Jaguar E-Pace, named Raffy, which I love dearly. While I have very little service issues with my car, I am very concerne I have a beautiful blue 2018 Jaguar E-Pace, named Raffy, which I love dearly. While I have very little service issues with my car, I am very concerned about keeping him perfect. I have warranty on my wheels and tires, which is a life saver with black wheels and recently had to get Raffy in for a cut tire and scratched wheels. I was assigned to Sheneta (my 3rd advisor) and couldn't say enough great things about her. She is always prompt to meet me, makes sure to get any details on current service need and anything else that may need a quick check and was wonderful to ask the best form of communication to work with me throughout the day. Finding that text was best for me, she was great with updates as she had them and very responsive to any questions I sent her way. I got Raffy back as beautiful as the day I bought him. So happy with the work done and the great support provided! More

Alina Mars is a great service advisor! I have had my Range Rover since 2015. Since that time I have had a different service advisor for each routine appointment and I have left frustrated I have had my Range Rover since 2015. Since that time I have had a different service advisor for each routine appointment and I have left frustrated more than a few times. My last 2 service appointments I have had have both been with Alina Mars and they have both been fantastic!! She is so thorough, prompt, kept me posted along the way so I would know when my car would actually be done (previously that always seemed to be an issue with my advisors) and she went above and beyond for me. My warranty had just run out and my rear differential seal started leaking, it was a pretty pricey fix but she presented it to Land Rover and they ended up covering it. Just when I thought it couldn't have gone any better she somehow got my car washed even though the car wash was down due to the store's remodel. More