Jaguar Land Rover Bellevue

Through the mess Despite the ongoing remodel and mess of a service/waiting area the service visit went well and Shane did a great job of diffusing some angst I had abo Despite the ongoing remodel and mess of a service/waiting area the service visit went well and Shane did a great job of diffusing some angst I had about not knowing exactly how long this annual service visit would take. All in all the work was done efficiently and in particular Shane was a real professional. More

First time service First service on my vehicle. Process was comprehensive and great. Only concern was that instead of taking the 2-4 hours it took 3 days due to mechanic First service on my vehicle. Process was comprehensive and great. Only concern was that instead of taking the 2-4 hours it took 3 days due to mechanic being out sick. Unavoidable and I received a loaner car. All in all a great experience. More

Bellevue Land Rover serbice Great people, knowledge and professional; highly recommended. Shane in service took care of a tire patch on Saturday which saved me coming back during Great people, knowledge and professional; highly recommended. Shane in service took care of a tire patch on Saturday which saved me coming back during the week. This was much appreciated! More

Internet Sale I found a used card that the dealership had that met my specifications. Worked with Jeff Boon remotely. He represented car well and brought it to a I found a used card that the dealership had that met my specifications. Worked with Jeff Boon remotely. He represented car well and brought it to a third party for an independent inspection. Responsive and when car arrived (shipped across country) it was as represented. More

Everyone I dealt with was professional and nice to deal with Both Randy and Rachel were some of the nicest people I have dealt with on a car purchase. I hope to be able to buy from them again in the future. High Both Randy and Rachel were some of the nicest people I have dealt with on a car purchase. I hope to be able to buy from them again in the future. Highly regarded as a business. More

Listed, Purchased, and Off the lot in 4 days. While I would absolutely love to provide a total 5 star review, there were 2 small items that I wasn’t completely satisfied with, but didn’t notice un While I would absolutely love to provide a total 5 star review, there were 2 small items that I wasn’t completely satisfied with, but didn’t notice until I was already off the lot and driving about merrily. First off, I’d like to say that the overall experience was a bit rushed on my part due to a time crunch and new listing by the dealer and I by no means fault the team, but I wish I had taken a better look at the condition of every part of the vehicle prior to signing all of the paperwork. I only say this because it wasn’t noted, or noticed by me that there was already a small chip in the front windshield. The chip itself should by no means cause any major issues, but again, it want brought to my attention and I was a bit rushed to get the vehicle. The second matter being the financing. Considering the fact that I walked in with a pre-approved check, I don’t believe that my credit was needed to be run for financing. 2 inquiries in the same day lowered my score by over 30 points. Additionally, it was noted and passed on that I intended to provide a down payment to cover a certain amount on my credit card, but instead, the full amount of the pre-approved check was taken and only a partial payment on my credit card was taken. While that may not seem like a big deal, it was over $2k that could have been charged on my credit card and that could have added up to more perks on my rewards program. Overall, the sales team, specifically Michael, was a pleasure to work with. Through hours of conversation, I felt at ease that he had my best interests in mind and was looking to ensure I had everything I needed to walk away happy. To him, 5 stars and keep up the great work. To the remaining members, 4.6 stars. Perhaps certain details were overlooked due to the time constraints, but little things like a full overview of any cosmetic damages or concerns for that vehicle in addition to the Carfax report would certainly add to the quality of service. More

Oh just one more thing, $ I have taken my LR4 to the dealership for service knowing that I'm paying a premium but I figure that their technicians and service people know that t I have taken my LR4 to the dealership for service knowing that I'm paying a premium but I figure that their technicians and service people know that they are doing. Sadly, I've learned that this is not the case and my service representative was only focused on selling more and more. From the very start when I dropped if the case and we agree on the service level, then tries to have me sign up for the higher prices one. Not too subtle about it either. Then the pile on calls start, we found xyz, should we fix it? Sure why not. Then another call with more and another with even more. This service experience was so bad, I not only an never taking this vehicle but will not be buying a new vehicle from these people. Probably done with Land Rover all together. More

first year car service facilities are under renovation needed to leave car for the day Land Rover has odd 3 levels of options, not clear costly compared to Lexus and Merc facilities are under renovation needed to leave car for the day Land Rover has odd 3 levels of options, not clear costly compared to Lexus and Mercedes More

Friendly service. Very attentive David was an awesome salesman. Made me feel welcomed and didn't make me feel rushed in making a decision even though they were about to close in an ho David was an awesome salesman. Made me feel welcomed and didn't make me feel rushed in making a decision even though they were about to close in an hour when I arrived. It really was a stress free experience. More

oil change Quick service for oil change only Quick service for oil change only quick service for oil change only quick service for oil change only only Quick service for oil change only Quick service for oil change only quick service for oil change only quick service for oil change only only More