Jaguar Land Rover Bellevue

Awesome service First time owning Land Rover. Even though purchased used, the service was excellent and treated with respect. My service advisor Shaneta was excelle First time owning Land Rover. Even though purchased used, the service was excellent and treated with respect. My service advisor Shaneta was excellent, sufficient, and posted me with real time update. Keep this up, and I will be purchasing more cars from this brand. Thank you Shaneta! More

Great customer service and care Got my 50K miles service and as always JLR Bellevue was exceptional in their customer service, accuracy of time and budget estimates, provision of a b Got my 50K miles service and as always JLR Bellevue was exceptional in their customer service, accuracy of time and budget estimates, provision of a brand new model as a loaner car and overall quality of work. Over the last 4 years, having JLR Bellevue as the dealership has been an exceptional experience. More

Stellar Customer Service My ongoing experience and relationship with Jaguar Land Rover Bellevue has been nothing but positive and excellent. I recently worked with Sergey who My ongoing experience and relationship with Jaguar Land Rover Bellevue has been nothing but positive and excellent. I recently worked with Sergey who contacted me directly about an opportunity to upgrade my current F-PACE to a 2020 model. Working with him directly at the dealership, Sergey helped me solidify that the F-PACE was still the best vehicle fit for me. I am beyond happy with my new F-PACE. Sergey made the entire process seamless, and ensured extra touches of stellar customer service. Being a returning customer, I would highly recommend working with Sergey and the rest of the team. More

Expensive The service was fine but the cost seems like a mistake. I'm fine paying for "Range Rover" service but to pay over $1500 in labor for about 4 hours of The service was fine but the cost seems like a mistake. I'm fine paying for "Range Rover" service but to pay over $1500 in labor for about 4 hours of work doesn't make sense to me. More

Everything was great The whole experience was seamless and I was satisfied with everything. Always an enjoyable experience. All staff is helpful and friendly. No issues The whole experience was seamless and I was satisfied with everything. Always an enjoyable experience. All staff is helpful and friendly. No issues to speak of. More

Service Alina was great to work with; her customer service is top notch! She got me in and out quick and was texting me as needed! Thank you Alina for caring! Alina was great to work with; her customer service is top notch! She got me in and out quick and was texting me as needed! Thank you Alina for caring!!! More

The best Michael was our sales person. He was very knowledgeable about the Rover he sold us. He never pushed and made us feel extremely comfortable. We are Michael was our sales person. He was very knowledgeable about the Rover he sold us. He never pushed and made us feel extremely comfortable. We are very satisfied and will definitely refer!!! More

Very attentive- kept me in the loop I was greeted with a smile, love the espresso machine! My service provider was Thomas- he always kept me in the loop of what was happening and to the I was greeted with a smile, love the espresso machine! My service provider was Thomas- he always kept me in the loop of what was happening and to the extent they were going to fix my car More

Ten hours to purchase a vehicle paying cash is unacceptable Salesman was very helpful and polite. General manager needs a different title or a PR course. I wouldn't want him working for me in that role. He was Salesman was very helpful and polite. General manager needs a different title or a PR course. I wouldn't want him working for me in that role. He was a jerk. More

Service Department Our last visit was a disappointment. We made an appointment to address a hood switch malfunction, which the service rep thought would be a quick fix. Our last visit was a disappointment. We made an appointment to address a hood switch malfunction, which the service rep thought would be a quick fix. Appointment scheduled for 9am. Diagnostic test took more than three hours. It also revealed that the brakes had worn below the acceptable limit. No complaint about that, except the car had been in for a 60k mile service no more than a month before this service. The condition of the brakes was either missed or not appropriately highlighted; if the hood switch had not malfunctioned we would have driven on those brakes until the next service, which might have been a year or more. More