Jaguar Land Rover Bellevue

Out of area buyer Sergey was very instrumental in my purchase. I was from out of the area and he had everything ready to go upon my arrival. There was very little of th Sergey was very instrumental in my purchase. I was from out of the area and he had everything ready to go upon my arrival. There was very little of the normal BS car buying experience/haggling. Although limited contact with others in the dealership everyone seemed caring. I love my new Range Rover and happy with my car buying experience. The only hang up is I’m still waiting for the dealership to return my garage door opener from my trade in, More

Excellent Customer Service Alina was accomodating, helpful, and made sure that I was taken care of. Also I appreciated the texting correspondence which allowed easy, and timely Alina was accomodating, helpful, and made sure that I was taken care of. Also I appreciated the texting correspondence which allowed easy, and timely communication More

Outstanding Service. The best experience I’ve ever had with a dealership service department. Robin Myers went above and beyond to work me into the schedule and get my car The best experience I’ve ever had with a dealership service department. Robin Myers went above and beyond to work me into the schedule and get my car fixed in a timely and professional manner. She is outstanding. Thank you! More

For Alina Mars I enjoy the Bellevue Land Rover staff, specifically Alina Mars who has been very helpful, insightful, and responsive whenever I have had to bring my c I enjoy the Bellevue Land Rover staff, specifically Alina Mars who has been very helpful, insightful, and responsive whenever I have had to bring my car in for service. Thank you! More

efficient and helpful From the first visit to purchase to follow up, Jaguar Bellevue has been helpful and professional. I purchased a Jaguar I Pace and had (have) a lot o From the first visit to purchase to follow up, Jaguar Bellevue has been helpful and professional. I purchased a Jaguar I Pace and had (have) a lot of questions. The sales and technical staff have been very supportive throughout this process. More

Amazing sales team bad service departments One week after purchasing the our évoque, engine light came up and auto start/stop wasn’t working. I spoke with Alina and she scheduled me for 3 weeks One week after purchasing the our évoque, engine light came up and auto start/stop wasn’t working. I spoke with Alina and she scheduled me for 3 weeks out. Saying this is non emergency. After 3 week I take the car in . 3 days later I got the car back . I test the auto start /stop and it’s not working. I immediately call back Alina. I didn’t get a response until the end of the day. I was told to drive the car for 100 miles and if still not working bring it back . 3 days later and 100 miles engine light comes back on and auto start not working. My wife calls and was told she needs to be scheduled 3 weeks out . this is for something they didn’t fix) plus really no empty or explanation . Frustrating but what can we do. Tried talking to a different Agent, this time Robin to no avail. We had to wait again. I took the car back in. 2 days later I got it back. Same thing . Auto start still not working and paperwork says fully tested and functioning as designed. I call back robin . Again no call back until end of day. I am now scheduled to go out with mechanic to confirm the problem. Bottom line working with sales is a pleasure but when it comes to services you really need a new culture with much higher bar to match the sales team does. We are disappointed. Compared to Toyota and Mercedes of Bellevue thé service is really lacking More

Passenger door trim replacement. Thomas scheduled my appointment in advance & when I arrived I was greeted by several people that made me feel welcome. Thomas met with me shortly aft Thomas scheduled my appointment in advance & when I arrived I was greeted by several people that made me feel welcome. Thomas met with me shortly after I arrived & we reviewed the details of the work that were to be performed. The work was completed in a timely manner & I was on my way within 30 mins. of my arrival. Great staff & service personnel that took care of the work needed on my vehicle. Thank you. Todd G. More

One day delay for brake job The service was supposed to take a day; but understandably, it was lengthened to 2 because of brake work. Parts were ordered, but turned out to be the The service was supposed to take a day; but understandably, it was lengthened to 2 because of brake work. Parts were ordered, but turned out to be the incorrect ones. This delayed the completion another day. The service advisor Sheneta was helpful and efficient. However, this type of delay is all too common with dealer serviced vehicles. Often, it is inexperience in the parts department in properly identifying and specifying parts. The cost is borne by customer and service department, which of course means it costs more to get cars serviced. Independent, small shops have worked well for me in the past and may be the way to go with older vehicles. More

Very torough Alina was very thorough and detailed in her communication regarding my vehicle. The vehicle was serviced and clean when I arrived to pick it up. Timel Alina was very thorough and detailed in her communication regarding my vehicle. The vehicle was serviced and clean when I arrived to pick it up. Timely service also. More

SERVICE REVIEW Alina and John the Service manager are professional and provide Excellent Customer Service and always willing to make things right. Thank you for the Alina and John the Service manager are professional and provide Excellent Customer Service and always willing to make things right. Thank you for the experience in service! More