Jaguar Land Rover Bellevue

Fixed Radiator in one day On a road trip and the radiator blew out; got it towed to this land rover dealership and they had the part delivered, installed, and pressure tested b On a road trip and the radiator blew out; got it towed to this land rover dealership and they had the part delivered, installed, and pressure tested by end of day. Alina was my service rep and she was very responsive and helpful; worked with me to get a skilled mechanic, Ryan in from the Monday shift to do the radiator install. Overall great experience and wonderful staff; Ryan and Alina deserve credit for a job well done! More

Best place and service to buy a Land Rover I highly recommend this dealer and to work with Sergey Makhanov at the LR Bellevue location. Sergey was transparent and did his best to make sure we c I highly recommend this dealer and to work with Sergey Makhanov at the LR Bellevue location. Sergey was transparent and did his best to make sure we could work out a deal that aligned with my finances. Long story short, i ended up getting a great certified pre-owned Range Rover Sport with incredibly low miles. They also bent over backwards to make sure I was happy with the wheels on the vehicle. When you get to the shop, just ask for Sergey Makhanov in sales, he’ll take care of you from there. More

Exceptional, customer service focused, detailed, outstanding Thomas Mioc is my service advisor and his attention to detail is exceptional. He is so professional and detail oriented, I'm lucky to work with him a Thomas Mioc is my service advisor and his attention to detail is exceptional. He is so professional and detail oriented, I'm lucky to work with him and Jaguar Land Rover Bellevue is lucky to have such an outstanding employee interfacing with customers. More

A back up olan I worked with Robin, all loaner calls were out and I was offered a rental car which would take too much time - I needed to get to wrk. They got me an I worked with Robin, all loaner calls were out and I was offered a rental car which would take too much time - I needed to get to wrk. They got me an uber & sent me a voucher to get back. Making car service convenient is a gift More

Too busy too expensive Service center online booking does not connect with real people. My booking was cancelled due to their workload then after rescheduling they said it Service center online booking does not connect with real people. My booking was cancelled due to their workload then after rescheduling they said it wasn’t in their books. I was shuffled between two service people who were harried and struggling. The price was obscene for a routine maintenance that required nothing except an oil change for over $700. Makes me start to search for a different dealership. More

Great service Eric Tyukalo is a fantastic service coordinator. He was super responsive to our questions and fast at communicating. He made our service experience ea Eric Tyukalo is a fantastic service coordinator. He was super responsive to our questions and fast at communicating. He made our service experience easy.. Thanks Eric!! More

Warranty repairs Identification of the problem was challenging. Very friendly and ready to help staff. Special thanks to Alina Mars. overall service is good but Jag's Identification of the problem was challenging. Very friendly and ready to help staff. Special thanks to Alina Mars. overall service is good but Jag's reliability is very questionable. More

Great service and excellent communication Received excellent service as usual. Robin was super informative and kept me posted all along the way. Very accommodating and super helpful. The ent Received excellent service as usual. Robin was super informative and kept me posted all along the way. Very accommodating and super helpful. The entire office was really friendly too! More

Fairly typical dealership experience I’m not a fan of cat dealerships so I’m a bit biased so take that into account. This dealer is consistently “overpriced” per CarGurus analysis and the I’m not a fan of cat dealerships so I’m a bit biased so take that into account. This dealer is consistently “overpriced” per CarGurus analysis and they advised me they do so as they put a lot into the reconditioning of their pre owned vehicles prior to selling them. I found them to be willing to move some if you bring the data with you and advise you’re only asking for a fair deal. Once the sale is complete the follow up for minor items we found on the vehicle was non existent. I was advised I would get a follow up call from the manager. I did get that call and he advised he would call me back to see if he couple hope fix some items we found on the vehicle once we got it home. I’ve never had the follow up call. Very poor follow through. Anyhow I wish I could say it was an extraordinary experience like I had with Audi in Newport Beach Ca when I purchased my 1 year old A8L but it was not. It was typical car dealer stuff. They have a lock on the market in Seattle and Bellevue do your left to shop elsewhere if you want some choice. Had a wonderful experience at Land Rover Portland and if they had the vehicle I wanted I’d go there or Spokane Land Rover. Customer service experience when test driving etc was great and Spokane is willing to deal which is even better. Love our LR4 but not a fan of the dealership at all. More

I delivered my XJL @ 0950 for a 10:00 appointment I had decided to wait in the waiting room for the grill exchange, One and a half hours later (11:30) I decided. to walk to a near restaurant when I f I had decided to wait in the waiting room for the grill exchange, One and a half hours later (11:30) I decided. to walk to a near restaurant when I found my car was still not in the service bay! I was offered a loaner car as the repairs were to be much later than expected. My wife is a terminal cancer patient and my absence from her is critical...thus I appreciated the loaner car. I received a phone call @ 0225 that my. car was ready for pickup. I returned to Jaguar and found the repairs done very professionally...as was the car wash..The car looked great! My problem, is that the bill included $561 for labor...for a three hour labor time. I think the bill was wrong and said so at the time. I felt this was excessive. My earlier estimate for the grill replacement by Zorn was much lower to replace two parts of the grill...not for just the one grill part that was installed.. Thus, the bill was excessive for the job and exceeded Zorn's estimate earlier. Thus, I'm happy with the grill replacement...but not the bill. Dr. James M. Marta. More