Jaguar Land Rover Bellevue

Got it done, just unorganized I got there at 8:30a and there was no one there. The service entry door was closed so I waited until someone showed up. They didn’t have any of the pa I got there at 8:30a and there was no one there. The service entry door was closed so I waited until someone showed up. They didn’t have any of the paperwork prepared. Looked like there was a breakdown in their process. My appointment was for standard yearly maintenance. I had reserved a loaner but that was not ready but there was one available. All in all, what I thought would be a 10 min drop off (or less) turned into at least 45 mins. More

PR Review My experience was top notch! From my test drive to the paperwork, I felt like the team was on my side. Never any pressure! The team offered me a fa My experience was top notch! From my test drive to the paperwork, I felt like the team was on my side. Never any pressure! The team offered me a fair price for my trade in - I didn’t need to ask. Overall, I would recommend the dealership to anyone looking for a quality experience and vehicle! More

Bad service and no customer service at all They say the do the car wash and vacuum a yes they Do it but only for name. Please do it proper if you are charging someone for 820dollars just for a They say the do the car wash and vacuum a yes they Do it but only for name. Please do it proper if you are charging someone for 820dollars just for an oil change. More

They don’t care They don’t listen to what the issues are. If you live out of town and have to take days off to go in for service it is an issue about the miles out o They don’t listen to what the issues are. If you live out of town and have to take days off to go in for service it is an issue about the miles out on the loaner. They have a problem with animals in loaner when they are service dogs. Car was picked up from service with issue not resolved. Missed 2 days work and have to reschedule. More

same issues for entertainment sys failure i still don't know why i need to update software system often. Same old same old problems and I just feel awful to take our car this often to my servi i still don't know why i need to update software system often. Same old same old problems and I just feel awful to take our car this often to my service advisor.( she is great). I am sure she doesn't want to see my car at a lot every month for repair... My friends are looking for a new car to purchase and kept asking me about Range Rover.. Don't know what to say... I enjoy driving my car but the issues i had to deal with is unexpected. Some of our friends who own RR told me to go to Lynnwood dealer.. More

Quite simply the best and most friendly service experience. Rahim, and his team are truly exceptional! From the moment I pulled my vehicle in, to the moment I left, they provided me an experience that was perfe Rahim, and his team are truly exceptional! From the moment I pulled my vehicle in, to the moment I left, they provided me an experience that was perfectly professional. The level of service received was supported by a top a notch facility, which you'd expect from a luxury line. Quite simply put, working with the Land Rover of Bellevue service team gave me with service that exceeded my expectations. Rahim, orchestrated a pitch perfect experience. More

Alina Mars was fantastic This was my first time ever coming here and I must say this was a very enjoyable experience. Alina made it very easy to get this process done and I am This was my first time ever coming here and I must say this was a very enjoyable experience. Alina made it very easy to get this process done and I am definitely coming back here I told her about my plans to eventually buy a brand new Range Rover sometime this year and she took that into consideration when she was making the adjustments for me. I wish a loaner was available it might have influenced my decision a little more. More

They make it SO easy! I am in and out quickly and efficiently. The staff is helpful and friendly. The experience makes it worth the drive as I must commute about 20 miles t I am in and out quickly and efficiently. The staff is helpful and friendly. The experience makes it worth the drive as I must commute about 20 miles to have my car serviced there and I will not consider going elsewhere. More

Great customer service! My experience with Robin (service agent) was great! She was very easy to work with and everything was covered under warranty and she went above and b My experience with Robin (service agent) was great! She was very easy to work with and everything was covered under warranty and she went above and beyond to take care of me with a loaner car for several days and and never rushed the process at all. I was not expecting such great service but she and the team delivered! More

No clue how to service their customers Over my 3 years of history having to use this service center, I have had very few positive experiences. There is a lot of miscommunication between th Over my 3 years of history having to use this service center, I have had very few positive experiences. There is a lot of miscommunication between the folks providing the services and the representatives working with the customers. Jaguar/Land Rover is light years behind servicing a high-end customer. My last visit I had to come in 3 times before my car was actually ready when they said, and even though I called 30 minutes ahead to be sure it has been washed and vacuumed (and I was promised it was done) it wasn't and I had to take it to Brown Bear myself otherwise I was asked to wait another 30 minutes. Don't they realize how important our time is? A little bit of proactive initiative goes a LONG way and makes customer feel appreciated and valued. Maybe one day they will be able to figure it out... unfortunately for me, because of the poor service at their service center I will never buy another jaguar or land rover vehicle. More