Jaguar Land Rover Bellevue

Service visit Range Rover Sport was purchased from your dealership in Mid April. Roof cross bars were ordered at time of purchase and the car was brought in for in Range Rover Sport was purchased from your dealership in Mid April. Roof cross bars were ordered at time of purchase and the car was brought in for installation. In the meantime, I discovered that the air conditioning was not working and that issue needed to be addressed as well. So following are my comments: It turns out that the air conditioning was not working because the system had not been charged. I find this oversight to be hard to comprehend. Along the same lines, the vehicles tire pressures had clearly not been checked when it was delivered to me as the pressure in each tire was a touch under 60 pounds. These two items lead me to believe that there is not much attention to detail at your establishment, which is unfortunate for a luxury car dealership. When I arrived at the service department, there was no place to park my car and there was a car blocking the service entrance. Employees were standing around talking and they could clearly see my predicament, but no one made any attempt to move the car ahead of me into the service area so that I could put my car in a safe area. This is not the type of attention that I expect from a Land Rover service department. Alina was my service advisor and I have no issues with her. She was prompt and efficient and she followed up with me when she said she would. But other than her, I would say that none of your other employees went out of their way to make me feel like a valued customer. More

Excellent sales staff and experience Our sales experience was just plain excellent! Randy is super easy to work with and really no pressure to haggle or negotiate. Our experience was top Our sales experience was just plain excellent! Randy is super easy to work with and really no pressure to haggle or negotiate. Our experience was top notch and will be back! More

Service dept Alina my service mgr was great. She went out of her way to make sure that I was taken care of after a terrible experience with the sales dept. Alina my service mgr was great. She went out of her way to make sure that I was taken care of after a terrible experience with the sales dept. More

Good Response Sheneta Dailey is a great Service Advisor. She understands what is going on with the car and is accommodating with my schedule. Thanks Shenata for ta Sheneta Dailey is a great Service Advisor. She understands what is going on with the car and is accommodating with my schedule. Thanks Shenata for taking care of me. More

Great Service Alina was extremely helpful when I stopped in yesterday with a low diesel fluid light. She arranged for a tech to take care of the issue right away an Alina was extremely helpful when I stopped in yesterday with a low diesel fluid light. She arranged for a tech to take care of the issue right away and made sure that my wait was short. More

Top notch service, as expected I always get a quick and easy service and sales process with Land Rover Bellevue. Will continue to buy vehicles here. Highly recommend to any buyer I always get a quick and easy service and sales process with Land Rover Bellevue. Will continue to buy vehicles here. Highly recommend to any buyer More

Quick to respond and resolve an issue with 2018 Range Rover We had called to schedule the annual maintenance for 2018 Range Rover, which we were able to get in on the day we wanted, which is great. However, wh We had called to schedule the annual maintenance for 2018 Range Rover, which we were able to get in on the day we wanted, which is great. However, when we told the service consultant about noise coming from what seems the car front axle when turning left or right from a complete stop, he seemed to ignore the complaint and blame it on "Cold Weather" and the tires not being winter tires. The annual service was fine, even though the Apple CarPlay software update, that we had to pay $300 to get, which is ridiculous still works intermittently even though we had changed the cable few times. We called a couple of months after the annual maintenance was done to complain about the noise in the axle and this time we were taken seriously and were given a proper loaner and the appointment went great. Come to find out the car did have an issue that needed to be looked after and this time it was corrected. The car now drives like its supposed to, and it's super smooth. The car drove very bumpy before and like we were off roading the entire time. We love our Range Rover, and we just bought our daughter 2019 Evogue. We always feel rushed when we call in the service department. I can understand that you are busy, but we are busy as well and a repeat customer where listening and being patient can go a long way. More

Prompt and high Class Service Alina was great and co-ordinated the service requirement very well. Arranged a loaner which was very handy and also kept me posted on the status of m Alina was great and co-ordinated the service requirement very well. Arranged a loaner which was very handy and also kept me posted on the status of my car throughout. Appreciate the quick turn-around time and the expertise in service ! More

Alina is AWESOME! Thanks to Alina, I always feel well taken care of. My services are on time and professional. Alina is organized & extremely helpful. She is a great a Thanks to Alina, I always feel well taken care of. My services are on time and professional. Alina is organized & extremely helpful. She is a great asset on the jag service team! More

Informative I brought my car in for routine maintenance and Sheneta helped me through the process she was able to answer all my questions quickly and give me reas I brought my car in for routine maintenance and Sheneta helped me through the process she was able to answer all my questions quickly and give me reassurance that my car was in good hands. She also gave me information about my car I was not aware of which very good to know. Overall my experience very good and I look forward to working with Sheneta again. More