Jaguar Land Rover Bellevue

Much improved service My recent service experience was a significant improvement over last year's. My service advisor, Sheneta Dailey was expecting me, and greeted me ver My recent service experience was a significant improvement over last year's. My service advisor, Sheneta Dailey was expecting me, and greeted me very professionally. She walked me through the process for servicing my vehicle, as well as had m a driver from Enterprise on site waiting to take me to my rental car. Everything went like clockwork, and by early afternoon, my car was ready within the requested time frame. Now, that's the level of customer service that will keep me coming back for years! More

Great timely service As always, I was able to drop my car off prior to my scheduled service. Met with my adviser who was attentive to my concerns and listed them on the w As always, I was able to drop my car off prior to my scheduled service. Met with my adviser who was attentive to my concerns and listed them on the work order. Picked up my vehicle around 3:00 pm spotless, vacuumed and ready to roll. 20K service complete, car runs excellent and all concerns taken care off. It's nice to be treated with such courtesy and always a pleasure to deal with. More

Purchase of pre-owned Ranger Rover Evoque We worked with Robb and he was very helpful, gracious and low pressure. During the purchase experience everything went smoothly and with no haggling We worked with Robb and he was very helpful, gracious and low pressure. During the purchase experience everything went smoothly and with no haggling or hassle. It was a fun experience! More

Window regulator Robin was very helpful in waking me through extended warranty expectations. We were also able to get the part overnighted which danced me valuable tim Robin was very helpful in waking me through extended warranty expectations. We were also able to get the part overnighted which danced me valuable time. More

"Great" I was provided with great care!! I was informed in a timely manner on what was going wrong with my vehicle. I was very satisfied with all services p I was provided with great care!! I was informed in a timely manner on what was going wrong with my vehicle. I was very satisfied with all services provided. Thank-you!! More

Fantastic Service Had my CEL come on and scheduled an appt with Jaguar of Bellevue. It was my first time using this service center and I wasn't disappointed. Easy dro Had my CEL come on and scheduled an appt with Jaguar of Bellevue. It was my first time using this service center and I wasn't disappointed. Easy dropping car off, super friendly staff, was contacted when they said they would contact me and picked the car up the next day. I will absolutely go to this service center again for my yearly check-ups and any issues that I have with the car going forward. More

Marcos is great. “Sales Manager(?) was not. Finance was nice It was great to talk to a knowledgeable sales person who could tell you where things were in the car, how to operate them, and the ins and outs of the It was great to talk to a knowledgeable sales person who could tell you where things were in the car, how to operate them, and the ins and outs of the driving experience. The car we purchased was 4 years old but he could tell us what the differences were from one year to the next and how to use any of the equipment we mentioned. Once we started going over the numbers occasionally a sales guy would come in to tell us we couldn’t get as much for the trade in as we wanted or the next time it was how much money and work they had already put in the car. Well, we already saw the carfax and already knew how long it had been there, that it was priced $3,500 over market value, and that the warranty work was completed just days before that. Warranty work would have been done before we bought the car anyway.....or immediately after....so don’t bs us. Marcos didn’t bs us, so we don’t need someone in a suit to come in there and do it. Everyone else we met at the dealership was great. Very friendly and courteous. It’s time to let go of the stereotypical car dealer approach though. Would absolutely buy a car from Marcos again for sure. More

Awesome I really had a awesome experience purchasing our vehicle!! I recommend jaguar to all my friends. Rob and Katie were a pleasure to work with and they g I really had a awesome experience purchasing our vehicle!! I recommend jaguar to all my friends. Rob and Katie were a pleasure to work with and they got us the best deal . More

Excellent Service Attention to detail is important and our expectations were fully met. Wxactly what you would expect from a first class organization. Well trained ser Attention to detail is important and our expectations were fully met. Wxactly what you would expect from a first class organization. Well trained service people with excellent knowledge about the vehicle and sensitive to customer needs and expectations. More

Bumpy to start but they made it right I had a bumpy start to repair a both windshield pillars after a dealer recommended glass replacement vendor broke them during a windshield replacement I had a bumpy start to repair a both windshield pillars after a dealer recommended glass replacement vendor broke them during a windshield replacement. One of the replacement pillars was still broken after the repair and came off on the highway. When I called Sheneta to explain what happened, she picked my car up the next day and got it in. She went the extra mile to contact the original glass dealer and they offered to pay for the pillar repair altogether (since they were the original cause of the damage). Of course I wish it had been done right the first time, but I appreciate that they made sure the issue was fixed, stayed fixed and held their recommended vendor accountable. More