Jaguar Land Rover Bellevue

poor given land rover Owned many cars over the years and never experienced such poor service the last 2 rounds of service - long waits, poor communication, folks talking to Owned many cars over the years and never experienced such poor service the last 2 rounds of service - long waits, poor communication, folks talking to each other and no prioritizing customers. 1 round was even worse and wasted so much time given their poor communication with customer. Was considering upgrading my car and considering switching brand given this really poor experience More

No hassle service The service department stayed on track with the price and timing quoted, even providing a complementary Uber ride to and from work. Overall, a great e The service department stayed on track with the price and timing quoted, even providing a complementary Uber ride to and from work. Overall, a great experience! More

Post-Sale Experience not great, BUT 5 STAR SERVICE CENTER! I absolutely love my car. I love the Jaguar company. I have high expectations of customer service, especially after being a Ford customer (SUPER-cust. I absolutely love my car. I love the Jaguar company. I have high expectations of customer service, especially after being a Ford customer (SUPER-cust. svc focused) for a decade and a Mercedes customer for 4 years (possibly spoiled me!), my automotive Customer Experience has been fantastic. But I didn't get a time set up with their concierge to explain how all the new bells and whistles work. They gave me the contact information and I had to reach out, instead of the dealership coming to me to see if I could use extra service. Also, when I bought my 2018 Jaguar F-type Convertible, I was not given a spare tire or the alternative to this which is an in-car Tire Repair Kit. I had a flat that took 2 hours to fix: no spare, could have put on a donut and driven to a dealership or to work. We had to haul the car to the dealership to replace the tire. And they wanted to perform my YEARLY service: in their records the car is listed as being sold in February 2018, but I purchased the car in August of 2018. It's on my paperwork wrong. So my service schedule is off. That was WEIRD.... Other car companies have sent me emails and texts to remind me when service appointments were coming up, but I've received no emails from Jaguar regarding service. Also, I'm still driving around without a spare or a tire repair kit! NOT OK. So I'm wondering if it's just this dealership? They're giving it a great shot. They're very friendly. They're prompt. But the CUSTOMER SERVICE after purchase did not blow me away. It has been "meh" for me. The SERVICE DEPARTMENT, however, gets FIVE STARS! They are on top of it! If you need work done, they're fast, efficient, do high quality work, and they're flexible. More

Unexpected professionalism Very helpful staff and very accommodating. Process was stress free and salesman and manager were very respectful and understanding.i will pass along t Very helpful staff and very accommodating. Process was stress free and salesman and manager were very respectful and understanding.i will pass along this experience with friends, family and co workers. More

Annual Service Appointment was set at a time convenient to our schedule. Everyone was attentive and friendly. Things were generally done when they said they would Appointment was set at a time convenient to our schedule. Everyone was attentive and friendly. Things were generally done when they said they would be done. A part had to be ordered, so we will have to return to get it installed. Thanks, Tom Lindsley More

Great Experience! Team was professional, attentive, patient and had great expertise. Zoran and Randy worked together seamlessly with us over several day to help us cho Team was professional, attentive, patient and had great expertise. Zoran and Randy worked together seamlessly with us over several day to help us chooses the right car. More

Friendly Everyone is just so friendly and courteous! Always so welcoming! Service performed was timely too! And I was kept in the loop all the way through. Everyone is just so friendly and courteous! Always so welcoming! Service performed was timely too! And I was kept in the loop all the way through. More

Great team The buying experience ,from the time we walked in the door ,until we had keys in hand was awesome hands down.The whole staff from sales to financing m The buying experience ,from the time we walked in the door ,until we had keys in hand was awesome hands down.The whole staff from sales to financing made for a great buying experience. Thanks Sergey More

125,000 mile service Great communication from staff for repairs before they proceeded. Timely service. Nice clean lobby with entertainment while you wait along with beve Great communication from staff for repairs before they proceeded. Timely service. Nice clean lobby with entertainment while you wait along with beverage center. Ladies at desk very pleasant. More

Terrible communication I doubt I would ever go back to this dealership. Terrible communication once I agreed to purchase the vehicle, everyone seems to be operating complete I doubt I would ever go back to this dealership. Terrible communication once I agreed to purchase the vehicle, everyone seems to be operating completely silod and not aware of what each other is doing. I had to repeatedly call and get updates. Had to check back again to see if registration plates came after I didn't hear anything for 4 weeks. Went to pick it up, was directed to go to service to install, service people says sir we don't work on BMWs. Another example of one hand not talking to another hand.I have purchased cars from many dealerships this was one of the worst purchasing experience I've had More