Jaguar Land Rover Bellevue

An Unfortunate Lack of Communication That Left Us Scrambling I would normally give this dealership a 5 star as I've been taking my vehicle here for servicing for the past three years, but the most recent experie I would normally give this dealership a 5 star as I've been taking my vehicle here for servicing for the past three years, but the most recent experience we had was sub-par and I'm hoping it was a fluke. Our service adviser, Robin has always been fantastic. She remembers our family each time we come in and is always a pleasant person to interact with and very professional. I would also say she seems to go out of her way to ensure we are taken care of, which makes the more recently poor experience less painful. Most recently, we brought our car in for diagnostics and an oil change which according to what they told us should only take about 2 hours. In this case, we didn't hear back from the dealership until around 4pm when we had to call to follow up on our car (we had taken it in at 10:30am). It was at that time we got word that a few things were recommended to be replaced such as brakes. Cool, no big deal - lets get it done. The problem was that by the time we were made aware that our car was either ready to take home or ready for additional repairs, there was no time for us to get from where we lived to the dealership. This meant that as a family of 4 with a newborn and toddler - we would be out of a vehicle for two days. It was also too late for them to rent us a vehicle since we'd need to have to pick it up at their dealership. The pain I have from this experience is that a 2-hour maintenance time turned into us not having a car for two days. On top of that, when we picked our car up the second day thinking it was done and we were good to go, we were informed that the part they had ordered was broken so we would have to bring the car back in at a future date (TBD). Things that could have made this experience better: Communication. Had we known it would take longer than 2 hours, we would have made arrangements to have a vehicle since we have a family and children to pick up from school and take to appointments. We were left scrambling at the 11th hour trying to get a car which unfortunately resulted in us having to Uber to the airport rental car facility due to the facilities being closed and lack of car availability elsewhere. More

Service First of all I want to say that the staff there were all very nice. After having such a great customer service center at Acura Of Bellevue (Our RDX) First of all I want to say that the staff there were all very nice. After having such a great customer service center at Acura Of Bellevue (Our RDX) and then at Lexus of Bellevue (NX 200), it’s very hard to even compare it to yours I am sad to say. Your service center is ridiculously difficult to get in and out of (much too crowded). It took too long to get out of there (maybe if everyone wasn’t sharing the same printer)., This place sure could use a facelift....that’s for sure! Also, I feel that the staff working there, especially when your dealing with customers, should care about there appearances more and look/dress more professionally. I felt like I was at a used car dealership! More

Great customer service all around Amazing team in Services led by Rahim their Manager, who is very thoughtful and knowledgeable. Also Randy in sales was very helpful and personable. Hi Amazing team in Services led by Rahim their Manager, who is very thoughtful and knowledgeable. Also Randy in sales was very helpful and personable. Highly recommend for your next service appointment More

Finally It took 3 visits, but I finally received great help! My first two visits for a recall fix ended with me returning home being told something had been It took 3 visits, but I finally received great help! My first two visits for a recall fix ended with me returning home being told something had been done that wasn't and also being told it was my fault. With this visit, Alina really listened to me and definitely got the job done. My recall has finally been taken care of! I was treated with respect and really listened to. Thank you!!! More

I would do it again!!! John was great. He got me in and out in a short amount of time. In times past, it was almost a sentence to bring your car in for service, now everythi John was great. He got me in and out in a short amount of time. In times past, it was almost a sentence to bring your car in for service, now everything went very smoothly. The system is much improved, again, thank you. More

Engine Light Diagnosis Personnel were very cordial and made me feel as good about the service center as my F-Type. Eric reviewed the history of the vehicle and what updates Personnel were very cordial and made me feel as good about the service center as my F-Type. Eric reviewed the history of the vehicle and what updates were needed along with diagnosing the engine light issue. Loaner car was provided which allowed me to drive an XE which I am considering purchasing. Repair and update completed on time. More

Servicing with LandRover Bellevue We recently purchased a new Range Rover velar. Unfortunately there were some minor issues with it. However, Myriam was able to ensure those issues wer We recently purchased a new Range Rover velar. Unfortunately there were some minor issues with it. However, Myriam was able to ensure those issues were alleviated promptly. Myriam has been exceptional to work with. From texting me during her off hours for an emergency service request, to ensuring that my vehicle gets hand washed. Myriam has always gone out of her way to make the serviciving experience ideal at Land Rover Bellevue. Thank you Myriam! More

Service not to expectation Inefficient front desk, shuttle service via Uber was awful and they could fix the feature (announcing incoming text message) in the voice system (firs Inefficient front desk, shuttle service via Uber was awful and they could fix the feature (announcing incoming text message) in the voice system (first, they told me the feature wasn’t available for my car even though I had the car for two years. Then they said it was Apple’s problem after iOS update, but the doucument they gave me which supposedly describe the issue was totally irrelevant to my issue as my car has experienced none of the symptoms described). I came to conclude that their service advisor as well as their technicians had no clue and the car they are servicing More

Not the same level of service it used to be Seems the the new management in the service center has his people walking on egg shells and afraid to make any decisions that might benefit the custom Seems the the new management in the service center has his people walking on egg shells and afraid to make any decisions that might benefit the customer. Even heard that mistakes which have a negative monitary impact to the dealership are deducted from the employee’s pay. There has been a ton of turnover in the service department so a lot of the people have not been fully trained. Makes me wonder why a place would have that kind of turnover. There is also a new policy on loaner cars where they. I longer want to give their customers a loner if they are out of warranty. With the average Range Rover service bill in the thousands, it seems petty and certainly not customer centric. I will try a different Range Rover service center next time even though the others are quite a bit further away. More

Anual Service Check up. Alina was amazing! She was so kind and truly wanted to make sure we didn't overpay for unnecessary services. Not only did she thoroughly go through th Alina was amazing! She was so kind and truly wanted to make sure we didn't overpay for unnecessary services. Not only did she thoroughly go through the procedure with us, but she gave an honest opinion of what she would do in our position. They also called an uber there and back since the car stayed over night. More