Jaguar Land Rover Bellevue

Understaffed, overwhelmed, but nice people The staff was as nice as they could be for being as understaffed and overwhelmed as they clearly are. The phones ring off the hook and everyone's des The staff was as nice as they could be for being as understaffed and overwhelmed as they clearly are. The phones ring off the hook and everyone's desks are piled high with papers. When I arrived on time for my appointment, my paperwork wasn't in the drawer, I had to wait for someone to find it and then meet with me, they didnt have a loaner car so I had to go over to Enterprise and get a car from them (adding at least 15 minutes to an already hectic morning). Dropping off the loaner meant I had to go to Enterprise then wait for someone to drive me over to Range Rover. Then, of course, I had to wait at Range Rover. The VW dealer in Seattle is so much more efficient, has tons of loaner cars and never makes you wait. Very poor service from what should be a high end dealership. More

Smooth purchase experience. We had such an easy and smooth purchase experience. We went in to just browse and came out with a new car, with minimal pressure, hassle or concerns. We had such an easy and smooth purchase experience. We went in to just browse and came out with a new car, with minimal pressure, hassle or concerns. The process from the test drive to the signing of the papers was seamless. Kevin with patient with us throughout the process. More

Worked with John at the service dept. Great experience. I worked with John in the service department. He was great to work with and gave me options on what we could do that day and in the near future. Look I worked with John in the service department. He was great to work with and gave me options on what we could do that day and in the near future. Look forward to working with him again. Regards, Shellee Kaimakis More

Excellent Very satisfied the staff was very nice and accommodating and quick as well as communication was excellent They cleaned the caras well enjoyed the e Very satisfied the staff was very nice and accommodating and quick as well as communication was excellent They cleaned the caras well enjoyed the experience More

Attention to detail can be many things . When you’re the agent acting on behalf of a customer giving the correct part number to the windshield replacement company is attention to detail. . When you’re the agent acting on behalf of a customer giving the correct part number to the windshield replacement company is attention to detail. When the customer asks for specific work to be done but gets a quote that lists items outside of that narrow request attention to detail would be giving the customer a quote that only covered the things they asked for. As the agent working on behalf of the customer attention to detail would be making sure that the windshield was the right one before allowing the removal of the old one... I was thoroughly inconvenienced by a lack of attention to detail. When we are talking about servicing a vehicle and working directly with a customer who is currently considering replacing their vehicle a lack of attention to detail damages customer relationships. More

Excellent customer service Land Rover in Bellevue has impeccable customer service. Robin help me yesterday along with the gentleman who drives the customers back to their house Land Rover in Bellevue has impeccable customer service. Robin help me yesterday along with the gentleman who drives the customers back to their house in the shuttle. More

Super friendly service and professional service I asked to check a warning light and brakes. They didn't bill for checking the warning light (even though advised of 150 fee) and gave a solid apprai I asked to check a warning light and brakes. They didn't bill for checking the warning light (even though advised of 150 fee) and gave a solid appraisal of brakes instead of simply replacing. Also advised I should consider getting tires. Great to get a service done without attempt to try and get more than the needed done. Thanks. More

Excellent service and follow-up. My Jaguar was towed in to you on a Saturday afternoon after I could not restart after having to pull over from the freeway. I left a phone message fo My Jaguar was towed in to you on a Saturday afternoon after I could not restart after having to pull over from the freeway. I left a phone message for Robin Myer, Service Adviser, regarding my car was being towed to Jaguar Land Rover. I have had Robin's assistance for approximately 4 years. On Monday morning I had a conversation with Robin ,who checked with the service department for an assessment of what was wrong and what would was needed. She called back with what repairs and replacement of fuel pump that were needed, cost and approximate time job would be completed. On the day I agreed to pick up my Jaguar, your dealership sent your car and driver to pick me up at home to get my car. I received the help I needed in a a short period of time. More

Amazing people! It took 3 dealerships service centers to finally fix my LR4s A/C, this group figured it out! They are an amazing group of professional mechanic's and It took 3 dealerships service centers to finally fix my LR4s A/C, this group figured it out! They are an amazing group of professional mechanic's and Patty is an incredible Service rep she knows cars and trucks. I don't want to be visiting service centers but if I have to this place is the reason to get your car serviced. If you have to use their shuttle service Manny is a really cool guy! More

Great Service Experience Very good service to clean stain on back seat. Attention to detail went far beyond what I expected and got the odor out of the carpet. Shinee was ve Very good service to clean stain on back seat. Attention to detail went far beyond what I expected and got the odor out of the carpet. Shinee was very helpful and followed up in a timely manner. More