Jaguar Land Rover Bellevue

Waited over an hour to drop off car to be serviced. Had an appointment for over 2 weeks to drop off car. It took over 2 weeks to get an appointment for minor issue. I arrived 10 minutes early. I sat for Had an appointment for over 2 weeks to drop off car. It took over 2 weeks to get an appointment for minor issue. I arrived 10 minutes early. I sat for 30 minutes before service agent met me. Then I waited another 30 for him to do the intake and get the loaner car ready. He informed me that 8 service technicians were out and it would take a while to adjust my brakes. I purchase the car only 3 months earlier. Bottom line - it took them a week to adjust my breaks. So far I have not been impressed with the sales or service departments. On a positive note, I love my Range Rover Supercharged Sport. I just really do not like dealing with this service department. Also it’s a dumpy service lobby. No comparison to the upscale Seattle BMW service department which gets 10 stars. More

Great service and quick response John was my service advisor very clear on what was done and detail of work. Loaner was same car I owned very nice. Attention to detail and texts let John was my service advisor very clear on what was done and detail of work. Loaner was same car I owned very nice. Attention to detail and texts letting me know what was going on and when to expect my service complete Thanks Bellevue Jaguar More

Adam Gallardo Walked in and Adam helped me finalize the deal to purchase a Discovery Sport. He was professional and helpful. Loved the experience. I recommend this Walked in and Adam helped me finalize the deal to purchase a Discovery Sport. He was professional and helpful. Loved the experience. I recommend this dealership. More

Excellent experience, Nick and team were great. We had a great experience buying my wife a new F-Pace S. The sales team was knowledgable and very professional. We even test drove to another dealersh We had a great experience buying my wife a new F-Pace S. The sales team was knowledgable and very professional. We even test drove to another dealership to swap for the car we wanted. Fast, efficient and professional. More

Good service experience, but car wasn’t vacuumed as promised The service experience was solid, and don’t have much feedback in terms of what was intended to be done. Having said that our car was not vacuumed. We The service experience was solid, and don’t have much feedback in terms of what was intended to be done. Having said that our car was not vacuumed. We bring it to the Land Rover because the assumed attention to detail and quality. The cost is obviously higher than another service center, so I would assume that this would be done consistently. we have taken the car seats out so that the cleaning could be done, but we're disappointed when it wasn’t done. More

Great experience getting my new Discovery I want to thank Simon Woolley and Adam Gallardo for their assistance in finding my new Discovery and trading-in my old Range Rover. I really enjoyed w I want to thank Simon Woolley and Adam Gallardo for their assistance in finding my new Discovery and trading-in my old Range Rover. I really enjoyed working with them. Thanks a lot, Edgardo Alifano. More

Lack of Customer Service I arranged to purchase a used 2016 SV Range Rover a month ago from this dealer. A very significant purchase and i have been totally underwhelmed with I arranged to purchase a used 2016 SV Range Rover a month ago from this dealer. A very significant purchase and i have been totally underwhelmed with their lack of service and follow through. I arranged to fly to Seattle from Portland to pick up this vehichle. Made an appointement with them and arrived on time expecting the paperwork i had sent them the days prior to be completed and ready for signatures. I had to wait over an hour to sit down with their One finance person who obvioulsy was aware i was arriving to pick up the vehicle. By the way, i was a 100% cash buyer so a very easy transaction. When i drove the vehicle back to Portland i discovered many items missing from vehicle, which was listed as certified used and everything working. Missing front floor mat, missing remotes for video system, and the worst thing is they gave me an owners manual for a completly different vehicle. To their credit they sent me the remotes, and i went out and purchased the floor mat,but i am still without an owners manual and continue to get the run around from the salesman on when i should expect to receive it. Lets see it's been a month now, that should be enough time for them to send me one. I have a friend in Seattle who owns a Rover andd he says the service in Seattle is terrible and he always services his car at the dealer in Portland. I can understand why now. Very dissapointed with the lack of follow through and professionalism with this dealership. More

Patty and the front desk was wonderful Yes good at what you do thank you so much tune up service my wipers don't work might have been the windshield install ok Yes good at what you do thank you so much tune up service my wipers don't work might have been the windshield install ok More

Wow! Above and beyond. I wish I could say something bad. A six and a half hour train trip to this dealership and I'm still happy. They found me a lower Interest rate on to I wish I could say something bad. A six and a half hour train trip to this dealership and I'm still happy. They found me a lower Interest rate on top of everything I asked for. They sealed the deal for this guy. I'm a pain in the but to the car industry only because most dealerships are wormy at best, this was an experience like no other. I'm very happy and I will buy my next rig at this place. More

Review Good job. Adam found the car we wanted and we didn't have to order. Quick and friendly. Worked to be available which was nice. Good job. Adam found the car we wanted and we didn't have to order. Quick and friendly. Worked to be available which was nice. More