
Jaguar Land Rover Bellevue
Bellevue, WA
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Excellent team to work with and the buying experience was fantastic. No complaints about the buying process and that’s rare for dealerships. Thanks! fantastic. No complaints about the buying process and that’s rare for dealerships. Thanks! More
The staff is always kind, courteous and efficient. I highly recommend not only the service center, but the sales department as well. We have used a couple of Land Rover Jag dealerships, though this o I highly recommend not only the service center, but the sales department as well. We have used a couple of Land Rover Jag dealerships, though this one is not the closest to our home, it is definitely the best sales and service. More
I had a great experience with this dealership! Everyone I worked with from sales/financing were professional and gave us great service. Chris helped up tremendously and was a great resource! Very Everyone I worked with from sales/financing were professional and gave us great service. Chris helped up tremendously and was a great resource! Very knowledgeable, personable, and went above and beyond to deliver excellent service. Will highly recommend this dealership, and Chris to family & friends! More
My service rep was great, but the overall experience was awful. My appointment was canceled 5 times with only an email and for me to call and reschedule. It took 6 months for them to do the repair. It took awful. My appointment was canceled 5 times with only an email and for me to call and reschedule. It took 6 months for them to do the repair. It took them 3 months to get me in and then had to order a part which only took a couple weeks. Took another 3 months to finally do the repair. It’s a joke, if you can’t handle doing warranty service, don’t sale the cars. I had only owned my car for 5 months when this control for the dash went out. This repair I was told should only take 2 hours. I would return the car if I could because of the bad service. Feel sorry for the service representative. They need more help. More
Except for Stori who was professional and kind the service department falls short of its name. They found a rodent nest in my car, removed it and left rodent droppings on the oil cap where they worked service department falls short of its name. They found a rodent nest in my car, removed it and left rodent droppings on the oil cap where they worked on since this was an oil change type of service. They had previously cancelled my appointments and yet charged me for this service. The pandemic affected all of us in multiple ways, recovery should not be punitive, and to this end Jaguar should have serviced my car at no charge since they cancelled prior appointments in the name of lack of staff. This action has signals of a company unwilling to take ownership of pandemic driven disruptions, and push costs on its customers. More
No communication after dropping off my vehicle. When I contacted them, they told me it was ready. I showed up, paid and waited for my car to be brought up. After 10 minutes they said "oh we're sorr When I contacted them, they told me it was ready. I showed up, paid and waited for my car to be brought up. After 10 minutes they said "oh we're sorry, it's probably being washed. We only have two people in that department today." After 25 minutes they said "oh we're sorry, it's off-site. You can wait, or, we can have someone take you there to pick it up.". What the heck! They don't even know where my car is? Why would they have told me it was ready when it wasn't even there!! Each and every time I take my vehicle into this dealer I end up frustrated. More