Jaguar Land Rover Bellevue

I am appalled at the poor service I have received from the service department of your dealership after recently purchasing a 2021 Defender S. I have spent 6+ hours in two visits trying to get a second FO the service department of your dealership after recently purchasing a 2021 Defender S. I have spent 6+ hours in two visits trying to get a second FOB programmed. Communication was poor about how long the visit would take and the work to be done was incorrect. The second visit they lost the FOB due to it being put under "Larry" in your system for 4 hours, but nobody let me know. Next the FOB was found to be defective so it could not be programmed. So a new one was ordered- 2 more weeks. I have no other option but to have all future service done at your other dealership in Lynnwood. I hope my experience is better there. L.Chapman More

There was great communication and professionalism from the whole team. I would highly recommend them! the whole team. I would highly recommend them! More

Great overall experience at JLR Bellevue: Sales Rep. (Sami Alamran) in assisting my purchase of 2023 RR Sport. Kudos also to Service Advisor (Colin Bailey) and Product Expert (Michael Franzi). (Sami Alamran) in assisting my purchase of 2023 RR Sport. Kudos also to Service Advisor (Colin Bailey) and Product Expert (Michael Franzi). More

Sean at the service center was extremely helpful and professional! The service was overall top notch! professional! The service was overall top notch! More

Fantastic service, easy to work with, extremely attentive and excellent attention to detail. Bellevue JLR has been my best experience at a dealer every time I go. and excellent attention to detail. Bellevue JLR has been my best experience at a dealer every time I go. More

Service was great and very communicative - appreciated the updates throughout the day and speedy service of the car. the updates throughout the day and speedy service of the car. More

Colin at service center was in exceptional. Also the mechanic stayed until after closing to resolve minor issues Also the mechanic stayed until after closing to resolve minor issues More

My sales rep Tyler was superb! He worked very hard for me just as he said he would. I definitely would give him 10 stars out of 10. However, I’m dissatisfied with Nicholas Kostelec He worked very hard for me just as he said he would. I definitely would give him 10 stars out of 10. However, I’m dissatisfied with Nicholas Kostelecky in the financial department. I paid cash for my vehicle in the form of a check. I was informed that a soft credit check would be required, as well as a loan application. However, Nicholas said that upon clearance of the check, the loan application would not be processed. He said the loan application would be ripped to shreds, and he’d even offered me an opportunity to watch him shred the application. I took his word that the loan application would not be processed and therefore I passed on watching him shred the application. But to my dismay, I received 3 pieces of mail from 3 different banks/credit unions informing me that they’d received my loan application. I was extremely disappointed and believed I’d been lied to! There was no need to process the loan application because my personal check cleared my bank account right away and my credit score was excellent! More

We purchased over-priced chains for our 2020 Land Rover Defender. One of the reasons why people overpay for chains at a place like the Land Rover dealership is they presume that they will get some value a Defender. One of the reasons why people overpay for chains at a place like the Land Rover dealership is they presume that they will get some value added from the dealership, in this case, a little bit of hands-on training or instruction on how to install the chains. Basically, the staff didn't know how to do anything except take my money. More

Stori kept me informed as to the progress with my service and was accurate in the information which she provided. The service started when scheduled. and was accurate in the information which she provided. The service started when scheduled. More