Jaguar Land Rover Buckhead - Service Center

I purchased my 2006 Range Rover Sport brand-new from your dealership. You all have serviced my vehicle for the last 17 years. dealership. You all have serviced my vehicle for the last 17 years. More

Jim Vartiak, our service guy, is the consummate professional. Always courteous and very very helpful! professional. Always courteous and very very helpful! More

Quality service with honest recommendations. They treat my vehicle as if it was their own. They treat my vehicle as if it was their own. More

I have been waiting over 2 months on my car to be repaired. They put the wrong part on it and I am still waiting. No response to my calls. repaired. They put the wrong part on it and I am still waiting. No response to my calls. More

Service Advidor was very courteous and provided excellent customer service. From the time I arrived to the completion of my service, I was kept informed of vehicle repair and it"s estimated time of completio customer service. From the time I arrived to the completion of my service, I was kept informed of vehicle repair and it"s estimated time of completion. I highly recommend this dealership to anyone seekng an excellent service experience. More

Very bad customer service . This has been the second time in and no difference . Also my car was supieses to be detail and washed when I picked it up the car was just as dusty a This has been the second time in and no difference . Also my car was supieses to be detail and washed when I picked it up the car was just as dusty and dirty . More

The service department is not trustworthy. I purchased my 2020 jaguar F pace S last year used. It has two main reoccurring issues that will pop up intermittently. The start/stop function will I purchased my 2020 jaguar F pace S last year used. It has two main reoccurring issues that will pop up intermittently. The start/stop function will cause the car to power down in traffic presenting a serious safety hazard. While the car was in sport mode plus dynamic mode it would lock up in second gear causing me to have to pull the car over in traffic and restart it. Again another serious safety hazard. I’ve taken the car in two times to be serviced and both times they have performed vehicle updates and did test drives only to inform me that they couldn’t replicate the issue, but had fixed it. After leaving the dealership both issues were still problematic. I tried to call the manager, but he forwarded my call to a service rep. I advised the service rep that I had brought my car in two times having to catch Uber rides home; being without a car for six total days while incurring $80 in travel cost; and my vehicle was still having the same issues. I also mentioned that this was a safety hazard as it would happen in rush-hour traffic and I was almost rear ended when my car suddenly powered down. Avery advised me that there was nothing they could do unless they could replicate the issue but mentioned that if I was able to record it they could provide additional assistance. Keep in mind it will be difficult for me to record an event like this, if I’m in traffic attempting to move the car for it to not impede other drivers. No-win situation. This was their solution for their customer. I then reached out to the manufacturer, who then advised me that the dealership should have raised my ticket to high priority in order to address the issue more effectively but obviously failed to do so. Since then the manufacturer has sent me an update, and I’m currently driving the car to see if the update has fixed the problem. I wouldn’t advise anyone to purchase a car from here or to use the service department as they appear to be a shady and don’t have the integrity to be honest and transparent with customers in providing great trustworthy service. More

Ryan Briggs is my service manager and I have never been disappointed. He is great! disappointed. He is great! More

My wife and I drive Range Rovers. We recently had to take one of our vehicles in for an unexpected maintenance issue. Everyone in the service department were very courteous. The se We recently had to take one of our vehicles in for an unexpected maintenance issue. Everyone in the service department were very courteous. The service advisor (Byron Jackson), was very professional, and kept us informed. He was able to get our vehicle repaired and back to us within 48 hours. From start to finish the experience was great! More