Jaguar Land Rover Buckhead - Service Center

Service fails I have owned numerous other luxury vehicles over the years, as well as two Range Rovers. While I have been well pleased with the overall experience dr I have owned numerous other luxury vehicles over the years, as well as two Range Rovers. While I have been well pleased with the overall experience driving a Range Rover, the Service Department at the Buckhead location is almost always an aggrevation. ...consistently returning for service on the same issues. More importantly, it is clear that the Service Manager simply doesn't care. More

I've been a happy, loyal Landrover customer for four years. I’ve enjoyed my car, haven’t had problems and had already begun to talk to my excellent salesman (Bob Lorenzo), about doing a trade in within years. I’ve enjoyed my car, haven’t had problems and had already begun to talk to my excellent salesman (Bob Lorenzo), about doing a trade in within the coming year for a newer, or new, vehicle. That said, my loyalty has been put to the test this past week and a half. It all started innocently enough – I brought my truck in for a routine, 90,000 mile check up. There was nothing wrong with the vehicle, but it was due for its regular maintenance. It was supposed to be a 24-hour turnaround. I went to pick up the car and paid $1,400 in service fees – a bit steep, but worth it in my mind for peace of mind as I’m not a car guy and an ounce of prevention (or $1,400) is worth its weight in issues down the road. As I was driving home (about ten miles), the check engine light came on. When I pulled into my driveway at home, my keyless entry didn’t work. I called the dealership and told them what happened and I was told to bring the truck back in, which I did the following Monday. I didn’t hear from Landrover again – no updates and no calls to tell me my truck was ready. So, I went to the dealership again – another $300 fee – plus an additional $400 for ordering a new key. I, again, paid it, even though in my own mind had a few reservations of having to pay again for service I thought I had already paid for (especially since there wasn’t anything wrong with my vehicle initially). You would’ve thought the dealership driver would’ve discovered the check engine light as he pulled my truck up to me to drop off. If for no other reason, out of a customer loyalty perspective, Landrover could’ve considered waiving the second wave of costs as an apology, for not doing it right the first time and for the lost time and trouble in having to come back. But, I said nothing. After paying, I jumped back into my truck to head home – and couldn’t believe it: I now had a crack down the middle of my windshield. I had had three chips for some time - each for at least a year – from driving on highways and road trips. There were, however, no cracks. Now, however, I have an eight inch crack down the middle of the windshield. I told and showed my maintenance point person, Allen. He talked to his manager and came back saying it would cost $700 to replace it “at cost” – a “deal” he said was granted as an “exception to the rule” by the dealership’s manager. I asked to speak to the manager, laid out the entire situation as I have above, and the manager said, “The crack isn’t our fault –it would’ve happened to you sooner or later anyway, so we won’t cover these expenses. In fact, I’m going to lose money on fixing it at $700.” What a horrible way to treat a customer. For a routine service on a car that had no issues, I ended up with a car with a check engine light, a key fob that didn’t work and a cracked windshield – and already out $2,100. Now, the dealership wants an additional $700 to fix the windshield they cracked? No way. Horible rating for a horible experience. More

I would not recommend using Land Rover Buckhead to service your vehicle, I recently took my Discovery Series II to get its 60,000 mile service. Called ahead to schedule an appointment at which time I service your vehicle, I recently took my Discovery Series II to get its 60,000 mile service. Called ahead to schedule an appointment at which time I was told my service would be completed the same day. However the morning of my appointment I was told it would more than likely be ready the next day because they were extremely busy. Long story short I ended up getting my truck two days later and they didnt start servicing it until the last day! When I got my truck back I noticed that the bumper had been noticeably scratched up, when I pointed it out to the service manager to his credit he graciously accepted to have it repaired at their cost if I brought it back in. However when I got home I realized they rotated my tires without checking for wear and put the noticeably more worn rear axle tires on the front axle, when I popped the hood to see if they had been equally negligent with the engine I noticed that they left an exposed wire harness running across the engine block. The wire harness normally has protective plastic conduit covering it which over age tends to get brittle and was obviously damaged while servicing the vehicle, the least they could've done is to put some electrical tape around the exposed wires so I don't have to spring for a whole wire harness or worse yet suffer an engine fire! Needless to say I am not taking may truck back in, not even to have the bumper repaired at their cost! More