Jaguar Land Rover Cerritos

I’ve been coming to this location services for a while. Ownership and staff changed at least 5 times. This last visit was so disrespectful I would drive to Southbay or Downey before coming back here. Ownership and staff changed at least 5 times. This last visit was so disrespectful I would drive to Southbay or Downey before coming back here. Few months back I needed work done on my 2018 Jaguar F-pace the tech said I needed a latch on one of the doors. One week passed, two weeks passed , theee weeks passed, meanwhile I’m not complaint because I’m driving 2025 Jaguar, now it’s going on a month they called me to bring the car back and trade it for another otherwise it was considered a lease, so I did. At this point I’m thinking they’re just ordering parts. Later I found out my device advisor was no longer there and they did more work then I initially approved to do. The manager Jorgé gave me a discount and agreed that the other latch was needed as they told me. This last incident took the cake. The doors started doing the same thing as before , I called and was told to bring car in. That day no loaners were available so I can back next day. I usually lock the glovebox when I take the car to the dealer. On this day my key wouldn’t turn to lock. I figured I had it the wrong way, when I attempted to pull the key out the whole lock fell out in the car floor. That was weird so I picked it up and attempted to try and assemble it back but couldn’t. When I arrived to the dealership I explained what happened and left the lock on the center console. Ivan, my new service advisor told me it would be taken care of after I explained this had to have happened last time my car was in their care for that month. I’m not in the practice of checking my car for broken or missing pieces while in the care of the dealership. They never take pictures of the car or take inventory like the last owners used to. In fact I thought this is the safest place, I was wrong. Ivan called to let me know the latch they fixed was not the issue it was driver side front door. I showed up but he had not prepared my car for delivery in his words “your car is still disassembled “ I had just filled up, he told me he would call me when my car was ready. I asked him about the glove box lock. He said in his words “ I’m going to use my power and get this down for you “. I was so happy. I left 24 day passed then Mattie called me and said your car is ready for pick up. I said what work was done she didn’t know and she would need to call me back. However she said once we say your car is ready you have 24 hours to return the car (LOL the nerve ). No one ever called me back. So I called and spoke to Jorgé. Bottoms line is he said Ivan was no longer there and since he didn’t have the lock on a service request, they didn’t believe about what he said. Jorge also said I waited 7 months to complain about the lock ( meanwhile I only lock it when I take it to the dealer for service ). He claimed he escalated this issue and all higher ups said they won’t fix it. Lesson here, NEVER TRUST THIS DEALERSHIP EVER. I cried More

Customer for 14 years. Service told me I needed repairs I didn’t. Never returning Service told me I needed repairs I didn’t. Never returning More

Long wait for update. No loaner car. I have to pay out of pocket for over 2 weeks for a rental car. No one contacted me with an update. I had to call the dealer for an upd No loaner car. I have to pay out of pocket for over 2 weeks for a rental car. No one contacted me with an update. I had to call the dealer for an update on my car. More

The person helping me acted like they didn’t want to be there. He informed me there was no record of the service warranty I purchased and therefore the burden of proof was on me. No effort was made to invo there. He informed me there was no record of the service warranty I purchased and therefore the burden of proof was on me. No effort was made to involve a manager to resolve my issue. I ended up leaving the service department with a screw lodged in my tire because my warranty couldn’t be found in the system. I purchased the car two years ago and the service agent informed me the dealership had changed ownership 3 times since… how is it my fault that Land Rover lost their files? Not only is this unacceptable but it is horrible customer service. I would never again trust Land Rover or purchase a warranty product from them because of their extremely poor service… More

Great dealership! I really loved working with them! They both made the purchasing transaction very easy. I really loved working with them! They both made the purchasing transaction very easy. More

Ivan was great, taking time to update me with the progress as well as the other employees who worked very quick to get me a loner to get to my cosmetic dental appointment on time, providing a loner v progress as well as the other employees who worked very quick to get me a loner to get to my cosmetic dental appointment on time, providing a loner vehicle. More

subpar service. below expectations for a high end dealership. My vehicle was there for 27 days. below expectations for a high end dealership. My vehicle was there for 27 days. More

Margarita Alvarez and Jamie Richardson were both great and very pleasant to deal with. They both deserve 5 stars. However it appears the service tech who worked on my car overfilled my coolant reservoir and very pleasant to deal with. They both deserve 5 stars. However it appears the service tech who worked on my car overfilled my coolant reservoir way past the maximum level, to the top of the reservoir. I called back the dealer, to see if that was ok or if i needed to take out some coolant, Bill could not give me an answer and would not ask a technician for me, insisting that i should bring the car back to the dealer so they can investigate. I did not want to make another trip to the dealer and just wanted to know if i should remove some coolant (easy for me to do) or it was ok to drive as is. Bill insisted that there was no technician available that he could ask. I ended up calling JLR who said it sounded like the technician just overfilled the reservoir, so it took me less than 5 minutes to just siphoned some out. More

service Rep Was great; however, it's the Dealership overall that I wouldn't recommend. too many unresolved issues regarding service contract overall that I wouldn't recommend. too many unresolved issues regarding service contract More

By far the worst car purchase experience I’ve ever had. After the purchase of my vehicle my credit score dropped and a citation was received after the car was no longer in my name. The GM, Darleen didn’t r After the purchase of my vehicle my credit score dropped and a citation was received after the car was no longer in my name. The GM, Darleen didn’t respond to my email nor did she have the courtesy to reach out. Customer Service 101. However, Kristin did reach out to ensure that they would make it right. I never received the weather mats as promised in addition to being offered digital plates that I had already purchased. When I inquired about being reimbursed, no response. This is completely unacceptable behavior from a luxury brand. This has caused so much stress and wasted time. I regret ever purchasing from this dealership. I have had inquiries about my vehicle but refuse to refer anyone after my experience. Not a single customer should be treated less than. No follow up is completely unprofessional. NEVER AGAIN. More