Jaguar Land Rover Cerritos

Very professional, Clean facility and helpful staff. Would recommend this dealership to anyone looking to buy a new or used car. Steve was helpful and knowledgeable Would recommend this dealership to anyone looking to buy a new or used car. Steve was helpful and knowledgeable More

Amazing customer service and straight to the point kasra is great 👍 I’ll be coming for sure is great 👍 I’ll be coming for sure More

Devan is a great asset to your company he is very professional and attentive I had a great customer service experience. professional and attentive I had a great customer service experience. More

Jorge was professional and attentive to my concerns. He tried to get me in and out quickly as possible. He tried to get me in and out quickly as possible. More

I wrote the bellow review and someone form the dealership contacted me and said they will solve the issue, I did email the general manager over 2 weeks ago but have not yet received any response. Just a tri contacted me and said they will solve the issue, I did email the general manager over 2 weeks ago but have not yet received any response. Just a trick to pretend they care and want to do the right thing. I bought a Mercedes here, I know that they are not a Mercedes dealership but as a high end franchise store I was expecting that they are selling cars in good condition. It was a 1 owner car with CLEAN Carfax, They told me that the only thing that was needed and they had done was rims that needed to be fixed. Right out out of the bat when I drove home I felt that the whole car was shaking, I called them right back and was told that It only needed wheel balance and I could bring it back for them to rebalance the wheels. I did that but it didn't solve the problem. I called many many times and was told to take it to a rim repair shop, I took the car to the same repair shop that they had told me they had fixed the rims at before and was told that the dealership had only fixed 1 rim and it was the other 3 rims that were the problem. I called the dealership and was told for a call back from the used car manager, of course I didn't want to pay for it. after over an hour of wait I asked the repair shop to fix it and I paid myself. later when I got hold of them at the dealership I was told that I had got discount and they didn't want to help me. It don't end there, when I got my plates and wanted to put them on, I saw that front bumper was damaged and VERY cheaply fixed with extremely poor paint job. I could expect something like this on a old corolla from a moms and pops store not on a AMG from a High End store. To date I am waiting for them to pay me back for the rims but no one has contacted me yet, I guess I have to go to small claim court to get my money back. More

I bought a used Chevy suburban from Victoria at your Cerritos location and she was great. The finance guy ( forgot his name )was easy and pleasant to work with. Cerritos location and she was great. The finance guy ( forgot his name )was easy and pleasant to work with. More

I loved the professional way to give me the experience of dealing with a great dealership dealing with a great dealership More

Thank you, Ryan, for making the car buying process so easy and welcoming us into the Range Rover family. easy and welcoming us into the Range Rover family. More

Deceptive Practices I strongly advise staying away from this dealership due to my ongoing experience with their unprofessional and deceptive behavior. Over 100 days ago, I canceled a protection pla from this dealership due to my ongoing experience with their unprofessional and deceptive behavior. Over 100 days ago, I canceled a protection plan I purchased at the time of sale. I have written confirmation from the protection company itself that the plan was canceled on May 20, 2025, and that the dealership was notified. Despite this, I have not received my refund, and the finance department continues to give me the runaround. The finance managers consistently ignore calls and voicemails, forcing me to waste time driving to the dealership in person just to ask for an update. Even worse, General Manager Darlene has not responded to a single email or phone call regarding this matter. To make matters worse, I was sold a secondary paint protection plan under the false promise that any damage would be covered in-house. That turned out to be completely untrue — a blatant misrepresentation used to push the sale. It’s incredibly disappointing to see how fast they disappear after they’ve made the sale. The lack of accountability, poor communication, and deceptive practices make it clear this dealership is not interested in treating customers fairly once the paperwork is signed. Save yourself the stress — go elsewhere. More

Great selection of vehicles and very easy to deal with. I would definitely go back. I would definitely go back. More