Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Jaguar Land Rover Downtown Salt Lake
Salt Lake City, UT
35 Reviews
Filter Reviews by Keyword
By Type
Showing 35 reviews
August 23, 2023
Purchased a brand new Land Rover. 5,000 miles in and the AC does not work in the car. They told me they cannot check what is wrong until November (it is currently August). With it bei 5,000 miles in and the AC does not work in the car. They told me they cannot check what is wrong until November (it is currently August). With it being 99 degrees daily, the car is not usable. Not willing to provide a loaner. Very rude and short about the situation. Not willing to help. Does not make sense to purchase a luxury vehicle and not be able to have an issue looked at, and also be treated very disrespectfully about it. More
by kyles
Employees Worked With
Baun Jordan
July 18, 2023
I’ve been having issues with my Land Rover specifically the locks not locking at all. I received a safety recall for this exact issue and the customer service I have received about getting this fixed has b the locks not locking at all. I received a safety recall for this exact issue and the customer service I have received about getting this fixed has been appalling. I was told I needed to pay them for repairs on the locks in order to have the recall addressed. How does that make any sense? They are trying to milk unnecessary money which is a terrible tactic to SCAM loyal customers. There’s a reason why it’s called a SAFETY recall. These people could care less about customer safety being a top priority and their customer service skills are complete garbage. I’ve already contacted the BBB to file a complaint against their unethical practices. I’m sure I’ll get a reply (from Lindsay) stating they don’t have record of me contacting them about the lock recall, which is a complete lie! Save your fake sympathy and do better! Saying your goal is to provide top-notch customer service is ridiculous when you’re taking advantage of your customers. It’s disgusting!! STAY AWAY from this place and find a more reputable dealer to buy and service your vehicle. More
by bpreggie
Employees Worked With
Lindsay
July 02, 2023
This is my 3rd Jaguar that I have bought from Ken Garff Jaguar. All quality vehicles, the sales personnel Jared Price was very helpful and I know the service department will be excellent in the future!! Jaguar. All quality vehicles, the sales personnel Jared Price was very helpful and I know the service department will be excellent in the future!! More
by Bbscowboy
Employees Worked With
Jared Price, Baun Jordan
January 08, 2023
August 2022, called about a vehicle they had, left a deposit instantly when it was available told them to run credit with a certain amount down and was very clear that if I wasn't approved for any reaso deposit instantly when it was available told them to run credit with a certain amount down and was very clear that if I wasn't approved for any reason I would pay cash, they barely updated me I called, they refunded me sold the car and didn't care. Carson Kratz was the manager I argued I fought not to mention I was paying $7500 over MSRP for the vehicle. He wouldn't allow me to get the car, they screwed me out the deal. Carson allowed me to order another Autobiography for MSRP, I designed it with him over the phone sent a build, waited for the car for months, the whole car is a different model built with options that are missing and ones I don't want. I ran credit barely any update, paid cash waited over 30 days for them to even ship the car, then they ship the car to another state. I've talked to the Manager Cory already and he didn't care, said Carson is gone you want this car, take it pretty much. Told me he couldn't get me another order. Stay away at all costs. Salesman was Michael H, he barely responds and allowed me to lose the first initial car barely updating me and not discussing anything after taking all my information and money. The only reply I want from your dealer is a public resolution. Don't tell me to contact this person or that person, you reach out to me you know who I am. More
by btcking
Employees Worked With
Michael H
June 10, 2022
Adam and Lindsey in the Service Dept are the best! Years of our relationship with them has been awesome. Thanks, Guys! My 2006 XJS loves you. Years of our relationship with them has been awesome. Thanks, Guys! My 2006 XJS loves you. More
by Claren McGivney/Baier
Employees Worked With
Adam, Lindsey
February 16, 2022
I can’t say enough of how well Lindsay and Adam have treated me and always willing to help me with my Range Rover. Huge shout out to them and how professional they have been Thank you. treated me and always willing to help me with my Range Rover. Huge shout out to them and how professional they have been Thank you. More
by Scott20pace
Employees Worked With
Lindsay and Adam is service dept
January 15, 2022
This is the second vehicle I have purchased from the dealership. Zane has been my sales rep and he is exceptional. No pressure. Just quality. Kind and efficient. Same with the finance department. Pap dealership. Zane has been my sales rep and he is exceptional. No pressure. Just quality. Kind and efficient. Same with the finance department. Paperwork completed efficiently with kindness and respect. Grateful for this dealership. Also excellent service department and comfortable setting with nice amenities. More
by Slcdann
Employees Worked With
N/A
