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Jaguar Land Rover Flatirons - Service Center

Broomfield, CO

3.3
86 Lifetime Reviews Review Dealership

86 Reviews of Jaguar Land Rover Flatirons - Service Center

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March 01, 2021

"Working with Brian from the service department was great..."

- Smaksy

Working with Brian from the service department was great until he opened his mouth and said those words. “It was great working with you, but hopefully I don’t have to see you again for a long time”. He zeroed out everything great he did with that statement. Though it’s true, no customer would want to be stuck waiting for their cars while getting serviced, or pay those bills then come back to see you again. But that statement was repulsive and inappropriate regardless who you say it to let alone working at a high end car dealership. Customer respect should be the forefront of your customer service. I really miss working with Paul he was truly an example and just an amazing guy and honest guy to work with. I’m sorry to hear he left. Because of those statement. I’m probably never going to take my car there again for service.

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Recommend Dealer
Yes
Employees Worked With
February 09, 2021

"Extremely unhappy with service department. I brought my..."

- adrien_terrell

Extremely unhappy with service department. I brought my LR4 in for a diagnostic report. I was mislead that the co-pay would be $50.00. The cost was over $350.00. The estimate was over $2,500.00 for the repairs. I've been out of work for almost a year so cannot afford to have my oil changed for $500.00! The issues continued from there- I was on the highway when another warning light illuminated. The hood was not closed! My husband was looking under the hood a few days later and none of the coverings were clipped back on, they were haphazardly placed on top, loose. So, would like to say I paid $350.00 for a car wash but it was too cold for that. (Which I understand they're not responsible for the weather- but their technicians need to make sure they zip things up when they're done with it and their representatives need to be clear that our extended warranty doesn't really cover anything. I guess the good news in all of this, is your business will continue to succeed while the country suffers during a pandemic since you gouge your pricing.

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Recommend Dealer
No
Employees Worked With
Feb 09, 2021 -

Jaguar Land Rover Flatirons responded

Mr. Terrell, after speaking with the service manager, this is our findings. You brought your 2015 Land Rover LR4 in on January 22, 2021 for the diagnosis of two concerns. The first concern was an oil leak that we found to be coming from the oil filter housing and our recommendation to fix this concern was to perform an oil service to correct the concern. Whoever serviced your vehicle last did not put your oil filter on correctly. This is a Maintenance item, not a repair. Your second concern as you requested was that we diagnose a low battery/start vehicle message that you were getting on the multi-function indicator. We performed guided diagnostics and went through the testing procedures which required us to charge and retest the engine battery. Once we followed this procedure and retested per the Land Rover guided diagnostics, the battery failed, and required replacement to repair this concern. This is also a Maintenance item, not a repair. Since both problems were Maintenance related, there was no claim to file. Since we have not seen the vehicle since March 2018, with 40,597 miles, and there is now 73,789 miles on your vehicle, we do not know when the vehicle was last serviced, and who performed it. We did however council the technician on how to install engine covers properly, going forward. We appreciate your business and hope to be of Service to you in the future.

March 13, 2019

"They Have Integrity"

- MW

I recently purchased a certified 2016 XF, from Bill Jacobs Jaguar Landrover in Hinsdale, IL and had it shipped to Colorado. I only had the car a month or so when the left rear tire blew out ($300). It was identified as a cracked RIM. When I went to have it repaired the 3rd party repair shop said the wheel was bent in 2 places and the crack was previously welded to the point it has compromised the integrity of the wheel and he cannot fix it because he cannot stand by it. When I let Peter Murray from the dealership know this he said he would look into this. After a few calls back and forth including a call from the GM of my local Colorado Jaguar dealership agreeing they sold me a car with a bent wheel, Peter told me his GM, Pat McGowan believes, I damaged the wheel and he would not stand by the certification. I asked him to have Pat please call me. A week has gone by and no one has called. I do not recommend this dealership. Ed Dobbs and the Jaguar LandRover Flatirons dealership in Broomfield, CO agreed to cover the cost of the new wheel I purchased ($1k) even though I did not buy the car from them. Ed is a stand up guy and did the right thing even though it was not his problem. Thanks Ed. I just wish I purchased the car from you in the first place.

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Yes
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Mar 14, 2019 -

Jaguar Land Rover Flatirons responded

Hi MW! Thank you for taking the time to express your recent experience with us. We're just glad that we had the opportunity to help out and provide an outstanding experience. If you should ever need anything, please do not hesitate to reach out to us anytime! Thank again!

September 20, 2018

"Outstanding Customer Service Representatives "

- Smaksy

Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I’ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.

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Recommend Dealer
Yes
Employees Worked With
Cody, Shawna Coyle, Paul Gifford
March 04, 2018

"I was lied to, for lack of better words."

- Ryan Z

Where to start. WARNING: regarding land Rover of Las Vegas service management. Story starts at flat irons CO, then extends to "lack of service department" of Las Vegas. First off I am not a complainer, I have never rated a company online good nor poorly. I created a yelp account to just to share how poor of service flatirons land Rover, and land Rover Las Vegas truly have. I am successful enough to properly care for a lanrover. With higher and often expected labor costs, communication should be overdelivered. I came in with a private party customer to potentially purchase a vehicle after its oil change and pre purchase inspection- assuming the Land Rover was in good or great overall mechanical conditions (not expecting a new car). Chris Jarrach was "helping" me. While waiting for the inspection results, I was assured there was a pretty purchase inspection; informing him of Colorado to California commute in a few days. He informed me that everything was great, except for thermostat housing, and it's road trip ready. Everything on the checklist indicated green (good) measures otherwise. I fixed the housing of course, letting him know I will fix anything recommended. The Lr3 did have a small winding noise, which the previous owner relayed during another inspection and it said "tech can't duplicate noise". Sure enough this sound happened frequently for me and Chris said: "I wouldn't worry about it"! A day later on my moving adventure on i70 west, the front brakes started grinding terribly echoing off of mountains (yes that loud) ( and yes, they were checked off as "GOOD")...NEXT, the high winding noise upon letting off the gas would put a loud vibrational thumping under the pedal, which became constant. A few hours close to California upon full stops, a terrible dropping noise near the axle would emerge - this all became constant. I brought the Lr3 into Las Vegas land Rover because Chris said they're close and can help. I was assisted by John Clough (service manager) who said "it's not our fault" it's flat irons land rovers fault. SO WAIT, A company this large has locations which don't vouch for eachother, but warranties apply at each shop simultaneously. Proceeding, I had John come on a ride along and he said the brakes sound bad, almost metal to metal or fully metal to metal...he said " it's normal to have squeeking brakes that can't be fixed because it can be from so many angles or variables. Next he said the other noises sounded alarming as well, but couldn't guess what the problem could be. Afterward he said he will call the other location because he can't do anything about it. I asked how long it would be to hear something from flatiron management and he said it could be a few days". Prior to this John looked up the Vin and said a pre purchase inspection was never done! It was a short overlook from a routine maintenance oil change...wow! Keep in mind Chris at flatirons had me under the impression this was a full pre purchase inspection, but regardless green check marks were put everywhere on the car, and a tech even drove it while it was making the noises... So after reaching Chris's service manager at flatirons he informed John that nothing can be done about the situation. In a nutshell the worst part of the experience was John at Las Vegas land Rover telling me that brake inspections can show perfect, but still be in need of immediate replacement. What a joke. No follow up. Nothing. And a master tech can't hear these noises when driving but a service manager can? Ha! Then telling a guy who can't drive his new car to wait a couple of days???? For a phone call??? I will edit this to update Chris's managers name so people are aware of who they're dealing with

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Recommend Dealer
No
Employees Worked With
Chris Jarrach
December 16, 2015

"Being new to Land, I'm hooked!"

- RR2012

I am new to Land Rover with a Range Rover Sport. I'll assume most have heard of the possible issues Land Rover get correlated with, but Paul, my rep made me feel that I won't have a worry in the world. We have two LR Dealers about the same distance from my home, and I am so pleasantly pleased I went with LR Flat Irons, I know I will be back!

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Recommend Dealer
Yes
Employees Worked With
Paul Gifford
November 16, 2015

"Excellent service"

- jdsuserid

I have used this dealer for service and to buy a new vehicle over the past 7 years. The staff is friendly and pleasant to work with. Most recently I worked with Paul in service and he is responsive, communicative and works hard to make sure customers are satisfied.

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Recommend Dealer
Yes
Employees Worked With
Paul Gifford
August 26, 2015

"Trying to make an appointment for service"

- dotdexter

The service department is never available. I've made three attempts within a week to make a service appointment and all three times I've been told everyone is busy and to leave a message. I left a message but no one has returned my call. I guess they don't want my service.

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Recommend Dealer
No
Employees Worked With
Paul Gifford
Aug 27, 2015 -

dotdexter responded

I scheduled an appointment with a different company altogether. After calling and leaving messages with the service department within a span of two weeks I gave up. I hope that this issue will be addressed with the service center, and that going forward customers that leave messages will receive a call back. Thanks,

June 09, 2015

"Paul Gifford service"

- Greatsport

Dealing with Paul for service is the reason I will always come back to this dealership. He does what he says he will do and he takes time to explain everything clearly. He does not rush you in and out as. He makes sure you are completely satisfied. A+ on service. Thanks

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Recommend Dealer
Yes
Employees Worked With
Paul Gifford
May 05, 2015

"Great LR Service"

- Rob D.

The service guides (David, Bryan and Paul) always offer an exceptional service experience on my LR4. These guys are knowledgeable, informative and professional. The repairs, maintenance and add-on accessory installation I've had done has been completed quickly, correctly and has been reasonably priced. This is my go-to service organization - thanks, guys!

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Yes
Employees Worked With
Other Employees : David Maldonado
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