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Jaguar Land Rover Flatirons - Service Center

Broomfield, CO

3.5
94 Reviews

94 Reviews of Jaguar Land Rover Flatirons - Service Center

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June 27, 2022

Beware of using this dealership for service. If they offer you a loaner car turn it down. If you do get a loaner you need to inspect every nook and cranny of the car, including trim that is slig More

by adamalli
Overall Experience
Recommend Dealer
No
Employees Worked With
Bryan Cohen
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022

I have been working with Bryon for a number of years and he always provides what I find to be superior service. My most recent service was a big job and he coordinated all the details resulting in early de More

by spyglasseng
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
March 29, 2022

Bryan has been our service advisor since Paul moved on, and we have been so pleased with the service that he provides. He is prompt, communicative, and warm, yet professional. He presents our service opt More

by Andie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2022

Because of the Excellent service and level of professionalism i received at this Service dept i will highly recommend this place. Thank you Jason for all of your help! More

by Dariovukovic75
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Tinton
Feb 25, 2022 -

Dariovukovic75 responded

Because of the Excellent service and level of professionalism i received at this Service dept i will highly recommend this place. Thank you Jason for all of your help!

Feb 25, 2022 -

Jaguar Land Rover Flatirons responded

Thanks for taking the time to leave a review for Jason. We look forward to the exceeding your expectations even further, in the future.

October 19, 2021

Bryan always helps us! He's wonderful to work with! He is prompt in responding and extremely professional. Thank you Bryan!! More

by sammaxmom
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2021

I dropped my car off on Friday 5/28 on 5/29 i received a phone call from the sales manager stating my rims and tired had been stolen, he stated the dealership would replace them. On 6/1 at 430pm I called th More

by aserrano
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Ed Dobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wheeler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Jaguar Land Rover Flatirons responded

We are very sorry that the wheels were stolen, while it was here on our lot. We would feel targeted, as well, if it happened to us. However, no different from whether your car is parked at a grocery store or a Drycleaner, the comprehensive portion of your motor insurance policy, covers you against those losses. We are sorry if you felt our Service Manager was less than empathetic, however he truly felt frustrated that you had to go through an experience like this. Furthermore, we did pay your deductible for your insurance. The bright side is that you have brand new wheels & tires on your vehicle, with zero cost to you. We appreciate you as a customer, and value your continued business. - The Flatirons Team.

June 02, 2021

We bought a new Jaguar 10 months ago. The dealership is about 45 minutes from our house so we were concerned about servicing etc. We were told not to worry…they would pick up and return the car and give us More

by Cjglhm
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Not sure - the receptionist
April 06, 2021

I've always called on Robin for help with my Land Rover parts and accessories orders and she has ALWAYS provide me with the best service, and she has ALWAYS answered all of my questions. I love this deale More

by John M
Customer Service
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robin Focken
March 01, 2021

Working with Brian from the service department was great until he opened his mouth and said those words. “It was great working with you, but hopefully I don’t have to see you again for a long time”. He zero More

by Smaksy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Cohen
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2021

Extremely unhappy with service department. I brought my LR4 in for a diagnostic report. I was mislead that the co-pay would be $50.00. The cost was over $350.00. The estimate was over $2,500.00 for the rep More

by adrien_terrell
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Shiela Foley
Feb 09, 2021 -

Jaguar Land Rover Flatirons responded

Mr. Terrell, after speaking with the service manager, this is our findings. You brought your 2015 Land Rover LR4 in on January 22, 2021 for the diagnosis of two concerns. The first concern was an oil leak that we found to be coming from the oil filter housing and our recommendation to fix this concern was to perform an oil service to correct the concern. Whoever serviced your vehicle last did not put your oil filter on correctly. This is a Maintenance item, not a repair. Your second concern as you requested was that we diagnose a low battery/start vehicle message that you were getting on the multi-function indicator. We performed guided diagnostics and went through the testing procedures which required us to charge and retest the engine battery. Once we followed this procedure and retested per the Land Rover guided diagnostics, the battery failed, and required replacement to repair this concern. This is also a Maintenance item, not a repair. Since both problems were Maintenance related, there was no claim to file. Since we have not seen the vehicle since March 2018, with 40,597 miles, and there is now 73,789 miles on your vehicle, we do not know when the vehicle was last serviced, and who performed it. We did however council the technician on how to install engine covers properly, going forward. We appreciate your business and hope to be of Service to you in the future.

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