"Above and Beyond"
Recently bought a new RR sport. Was referred to this dealer by USAA and they didn't disappoint. I wanted the new 2018 V8 version with a certain load out and color. Colin called me within minutes of my email inquiry, he found one of the few trucks coming across the Atlantic and worked with me to secure it before it even arrived in Colorado. The final buying process was painless. The truck was ready to go when I got there after work. They handled the trade in quickly, and I wasn't bombarded with all the add on pressures at signing like you get at most dealerships. I highly recommend this dealership and will get our next vehicle here, probably soon since my wife is jealous of my new one.
"I was lied to, for lack of better words."
- Ryan Z
Where to start.
WARNING: regarding land Rover of Las Vegas service management.
Story starts at flat irons CO, then extends to "lack of service department" of Las Vegas.
First off I am not a complainer, I have never rated a company online good nor poorly. I created a yelp account to just to share how poor of service flatirons land Rover, and land Rover Las Vegas truly have.
I am successful enough to properly care for a lanrover. With higher and often expected labor costs, communication should be overdelivered.
I came in with a private party customer to potentially purchase a vehicle after its oil change and pre purchase inspection- assuming the Land Rover was in good or great overall mechanical conditions (not expecting a new car).
Chris Jarrach was "helping" me.
While waiting for the inspection results, I was assured there was a pretty purchase inspection; informing him of Colorado to California commute in a few days.
He informed me that everything was great, except for thermostat housing, and it's road trip ready. Everything on the checklist indicated green (good) measures otherwise. I fixed the housing of course, letting him know I will fix anything recommended.
The Lr3 did have a small winding noise, which the previous owner relayed during another inspection and it said "tech can't duplicate noise". Sure enough this sound happened frequently for me and Chris said: "I wouldn't worry about it"!
A day later on my moving adventure on i70 west, the front brakes started grinding terribly echoing off of mountains (yes that loud) ( and yes, they were checked off as "GOOD")...NEXT, the high winding noise upon letting off the gas would put a loud vibrational thumping under the pedal, which became constant.
A few hours close to California upon full stops, a terrible dropping noise near the axle would emerge - this all became constant.
I brought the Lr3 into Las Vegas land Rover because Chris said they're close and can help.
I was assisted by John Clough (service manager) who said "it's not our fault" it's flat irons land rovers fault. SO WAIT, A company this large has locations which don't vouch for eachother, but warranties apply at each shop simultaneously.
Proceeding, I had John come on a ride along and he said the brakes sound bad, almost metal to metal or fully metal to metal...he said " it's normal to have squeeking brakes that can't be fixed because it can be from so many angles or variables. Next he said the other noises sounded alarming as well, but couldn't guess what the problem could be.
Afterward he said he will call the other location because he can't do anything about it. I asked how long it would be to hear something from flatiron management and he said it could be a few days". Prior to this John looked up the Vin and said a pre purchase inspection was never done! It was a short overlook from a routine maintenance oil change...wow! Keep in mind Chris at flatirons had me under the impression this was a full pre purchase inspection, but regardless green check marks were put everywhere on the car, and a tech even drove it while it was making the noises...
So after reaching Chris's service manager at flatirons he informed John that nothing can be done about the situation.
In a nutshell the worst part of the experience was John at Las Vegas land Rover telling me that brake inspections can show perfect, but still be in need of immediate replacement. What a joke.
No follow up.
And a master tech can't hear these noises when driving but a service manager can? Ha!
Then telling a guy who can't drive his new car to wait a couple of days???? For a phone call???
I will edit this to update Chris's managers name so people are aware of who they're dealing with
Employees Worked With
We recently purchased a new Sport Diesel from Land Rover Flat Irons and from the sales experience (Adam) to financing to Encore Service (Nam) everything has been smooth, professional and courteous!