Jaguar Land Rover Hinsdale

Easy to schedule appointment and courtesy car during service was nice Everything else was fine service was nice Everything else was fine More

Jeff, trustworthy. Remy, detailed. Jose, needs work on open truthful communication. He could've guided me better in my decision by explaining the pricing better the way Remy, detailed. Jose, needs work on open truthful communication. He could've guided me better in my decision by explaining the pricing better the way he did after the work was done. I was expecting some one at land rover hinsdale the best in the city to have me in better hands, Jose failed to do so. More

Oil light indicator came on and Joe Rosone was able to get my car in asap. He is always so helpful, pleasant to work with and I trust him. get my car in asap. He is always so helpful, pleasant to work with and I trust him. More

I had an issue with my battery light and Joe took care of it asap. it asap. More

Very professional. I feel pricing is high but the service and consistency keeps me coming back I feel pricing is high but the service and consistency keeps me coming back More

Joe was very responsive and helpful in addressing our problem with my car Joe went the extra mile to keep in touch with us to make sure we were aware of and satisfied with the service to my car. problem with my car Joe went the extra mile to keep in touch with us to make sure we were aware of and satisfied with the service to my car. More

Always top service given. The car has had a good amour of problems but the dealer has been able to fix. And they go above and beyond when working with the extended warranty co The car has had a good amour of problems but the dealer has been able to fix. And they go above and beyond when working with the extended warranty company. More

I had contacted my service advisor after I left with some follow up questions and he never responded. follow up questions and he never responded. More

Kayla looked up my service history on Carfax instead of on Land Rover system (even with my telling her that 99% of our service has been at that dealership) and assured me it was standard practice to cross on Land Rover system (even with my telling her that 99% of our service has been at that dealership) and assured me it was standard practice to cross check dealership records with Carfax (that has never been done previously). Service technician rejnforced this on the walk around. Kayla tried to get me to commit to several pre-identified service needs before the multipoint inspection (which had never been the case previously). I later asked technician to quote me a price for new gas cap and (after ostensibly checking my service records), he said that based on our service history with the dealership that they'd replace the gas cap at no charge. I was later notified that no vehicle service was needed at this time and that gas cap had been replaced at no charge. Later discovered that gas cap had not been replaced. After using service at this dealership for 9 years with this vehicle and 10 years before with our last RR, this service experience was very disappointing. More

My appointment was timely (on time) with minium down time. This was my first time using this facility. I will use this facility moving forward. time. This was my first time using this facility. I will use this facility moving forward. More