Bill Jacobs Land Rover - Service Center

Coolant light was going on so we caller dealer and make an appt. The car was dropped off before Christmas...As of March 13th we still do not have our car back. We had purchased the car from the dealer, b an appt. The car was dropped off before Christmas...As of March 13th we still do not have our car back. We had purchased the car from the dealer, but an extended warranty (which is a joke)...The car was not looked at till sometime early January...Not sure why they had us drop it off 2 weeks before they actaully looked at it. Fast foward, the service techs did a pressure tested it and blew the engine. Now the car is dead and we were told to provide all oil change records, which we did. It actaully was such an insultant to try and place blame on us...Like I would drive a Range Rover Sport with the engine over heating. Give me a break! The extended Warranty company had to come out to inspect and approve repair, which took almost a month. They supposedly shipped a new engine and started to repair the car (it is now 2 months in) They told us they had to drive it 100 miles to ensure all was working properly. Next we get a call the new engine failed so now warranty had to come back out and re-approve another engine. We are now into March, almost 90 days later and as of last week, were told the new engine shipped but now today a week later no tracking information or ETA where the new engine is. Note: when something is shipped out there is a tracking number immediately attacched to the product. It's pretty clear, someone is not doing there job or telling the truth... We get the same story each day, that by the end of day we will get a call with an update. Guess what, no update!!! The dealer service rep tells us the warrant company is dodging there calls and we have talked to the warranty company directly and they tell us they are working on tracking the engine. We have been very understanding and find it horrible service that the dealer manager not once reached out to apology for the months of our car in the shop. Bottom line, my range rover sport was driving fine, besides the coolant light going off and they blew up my car and now can't seem to repair it correctly in a timely fashion. 3 months!!!! Non stop calls, texts and us having to track down the warranty company. We have been paying for the car payments, insurance and now will pay thousands of dollars for terrible servcie and hope that the range rover actually runs again. More

Bill Spencer is a great guy. Made it very easy and was very helpful . Great job Bill Made it very easy and was very helpful . Great job Bill More

Very professional excellent customer service. My service representative Jawad was excellent very knowledgeable and helpful My service representative Jawad was excellent very knowledgeable and helpful More

Friendly, efficient, great experience from start to finish Straight forward. Made sure I was informed throughout the service and has followed up to make sure everything is perfect finish Straight forward. Made sure I was informed throughout the service and has followed up to make sure everything is perfect More

Raul was very friendly, professional, and knowledgeable. I received good updates and communication before, during, and after my service appointment. I received good updates and communication before, during, and after my service appointment. More

Had a problem with my Jaguar XL leaking antifreeze. Jawad Sayal was amazing!! He took care of all my car problems and got me a loaner. He made sure to contact me with the progress of my car. He also de Jawad Sayal was amazing!! He took care of all my car problems and got me a loaner. He made sure to contact me with the progress of my car. He also delivered my car to my office!! He was very professional, knowledgeable and was very concerned with my car. I highly recommend Jawad Sayal and Hinsdale Jaguar for all your service needs!! More

Mike Mashburn is fantastic. He's very patient when answering questions and his knowledge in regards to my issue was on a very high level. He's very patient when answering questions and his knowledge in regards to my issue was on a very high level. More

Mike Mashburn is always efficient and responsive. He makes every service appt a positive experience He makes every service appt a positive experience More

Great service and Mike Mashburn made me feel good about the needs of my vehicle and he didn't try to force any service needed on me. He explained what my vehicle may need and gave me a choice to view the l the needs of my vehicle and he didn't try to force any service needed on me. He explained what my vehicle may need and gave me a choice to view the list and decide when I'm ready to get more things done. Much respect Mike. More

Excellent customer service I recommend more people come to this dealership to get what they desire to this dealership to get what they desire More