Bill Jacobs Land Rover - Service Center

Without a doubt this was the best customer service experience I had with a service department at a dealership. experience I had with a service department at a dealership. More

I bought a car there in 2020 sept and was promised one free oil change after first year- came back on the one year anniversary of the car and was told I need to drive it more- wound up findinding a reliab free oil change after first year- came back on the one year anniversary of the car and was told I need to drive it more- wound up findinding a reliable mechanic not of dealership who said itvis not adviseable to drive 20,000 with no oil change so I stuck with him- went back to jaguar for a recall on infotainment system- they said I would have to pay for inspection to see if my infotainment was qualified for repair- they charged me 300 and told me my car needed $ 11,0000 of urgent repairs- took it to my mechanic next day and said my car has no immediate needs and is fine- which it is- I have zero bonding with jagguar lanrover and feel deceived. Didn't even get my first oil change there because they wouldn't do it as promised.The repair management are simply salesmen who dont have your best interest in mind. More

Great service—thanks to Joe for all of his advise and communication throughout the process communication throughout the process More

Excellent service, very responsible, fast, punctual, they were in contact with me at all times to deliver my car in a safe and timely manner. I really appreciate all the attention they had for me. were in contact with me at all times to deliver my car in a safe and timely manner. I really appreciate all the attention they had for me. More

Raul Pessina helped me out tremendously to resolve the issue with my Jaguar by telling me exactly what was wrong, offering an affordable repair, and quickly returning my car to me. He supplied me with a l issue with my Jaguar by telling me exactly what was wrong, offering an affordable repair, and quickly returning my car to me. He supplied me with a loaner while I waited for my car to be repaired. He always takes good care of me. More

Raul has been a great support, incredibly informative and helpful. I’ve scheduled my service and will be staying with the Hinsdale branch. helpful. I’ve scheduled my service and will be staying with the Hinsdale branch. More

Jose was phenomenal! Great customer service! Add me feel lie a valued customer! He even did a follow up call to make sure everything was working properly Great customer service! Add me feel lie a valued customer! He even did a follow up call to make sure everything was working properly More

Customer service by the service representative was excellent and helpful; arranged a loaner vehicle realizing how long the task would take. excellent and helpful; arranged a loaner vehicle realizing how long the task would take. More

Great service, I left another dealership to drive further this one and I will definitely be going back to Hinsdale. this one and I will definitely be going back to Hinsdale. More

Extremely good service great work, great customer service. But also extremely disappointed to charge for credit card usage. None does this in the country. I will look for another option even if I nee service. But also extremely disappointed to charge for credit card usage. None does this in the country. I will look for another option even if I need to go to Indiana or Michigan More