Jaguar Land Rover Minneapolis - Service Center

Very nice service center The service center is very clean and everyone there is very nice and helpful. They make sure you have everything you need while your waiting. The service center is very clean and everyone there is very nice and helpful. They make sure you have everything you need while your waiting. More

A woman of color I am a woman of color. I had questions on what I was being charged for, and I was talk down on like I was illiterate. I was never aware that I had any I am a woman of color. I had questions on what I was being charged for, and I was talk down on like I was illiterate. I was never aware that I had any charges when I was called about my vehicle. I believe they are not used to dealing with people of color and I had the worst customer service experience ever. My sister-in-law has also used their service in the past and had a few encounters with them as well. I truly believe this need to be addressed. Thanks again More

Annual service done promtly, but tried to stiff me on The annual service process is fairly smooth at Jaguar Land Rover Minneapolis, but if you are coming from out of town and have already let them know of The annual service process is fairly smooth at Jaguar Land Rover Minneapolis, but if you are coming from out of town and have already let them know of other issues a few weeks in advance, they still can't get parts same day to make repairs. A big negative I ran into that wasn't related to service, is that they didn't give me a referal credit for a referral my wife sent in December. They bought a 2018 Range Rover Sport HSE and told the salesman we referred them. We had done the same about 3 years ago and received a $1000 credit. I spoke to the sales manager and he collected all of the information from me, and said he would call me. He called the people to verify that they told the sales person we referred them. I did not receive a call from him, even though the referral had been verified. When I stopped back to pick up my Range Rover Sport HSE about 4 hours later, I asked the cashier to check on the credit. 10 minutes later I ran into the sales manager and he said he was working on it and needed a few minutes. 5 minutes later the same. 10 minutes later the cashier told me I received a $500 referral credit. By that time I just wanted to get out of there, so I didn't ask why it was only 1/2 the credit I received 3 years ago for a referral that bought an Evoque - which is less expensive. I feel like they tried to pull a fast one on me. More

Exceptional service The service advisors have been outstanding, especially Ryan Schmitt. He and his colleagues go out of their way to make sure our service and recalls a The service advisors have been outstanding, especially Ryan Schmitt. He and his colleagues go out of their way to make sure our service and recalls are dealt with in a timely fashion since we live 90 miles away. Keep it up team! More

Excellent service I bought a new, full size Range Rover in February and have only 1,000 miles on it. The electronics in the dash and navigation screen were malfunction I bought a new, full size Range Rover in February and have only 1,000 miles on it. The electronics in the dash and navigation screen were malfunctioning seriously and I was not a happy camper. I called the dealer and they said bring it in right away. They were helpful, got me into a loaner car quickly, the head of service (Floyd) was respectful and understanding, and the department kept me apprised of the status of the repairs over the next two days. I got the car back on time and all seems to be fixed. More

Simply the best! I would fully recommend Luther Jaguar Land Rover. Their service department is above expectation. There is no upsell, no pressure. They take care o I would fully recommend Luther Jaguar Land Rover. Their service department is above expectation. There is no upsell, no pressure. They take care of what needs to be done and that's it! It is a welcome surprise after dealing with other upper end dealerships in the area! More

Service a Jaguar owner expects My long time service advisor, Henri, brought to my attention that I had two directional tires mounted backwards. He didn’t have to point that out to m My long time service advisor, Henri, brought to my attention that I had two directional tires mounted backwards. He didn’t have to point that out to me, but he did out of concern. Thanks for the heads up! More

Quick, courteous,service I was able to get my vehicle in for scheduled service the same day, and they finished the work in 1-1/2 hours, which was a full hour faster than estim I was able to get my vehicle in for scheduled service the same day, and they finished the work in 1-1/2 hours, which was a full hour faster than estimated. We had. just returned from a 2-week road trip, and the car was pretty dirty when I came in, but it was returned sparkling clean inside and out. More

Saving a Customer Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts a Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts and labor incurred and then more parts on labor on the actual solution Jerome worked with me on the cost and we found an acceptable compromise. Had he not done that I would no longer be a customer. He was also very good about giving me updates everyday and being proactive in that communication. I did not have to call once to check status because he had already called me in the am and updated me. I have not always had that experience.. More

Front end work Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. More