Jaguar Land Rover Minneapolis - Service Center

Not the service I expected This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service whe This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service when buying a RR, but this is definitely not the case. My previous service was 100% top notch. I loved my previous dealers and sent MANY people in to buy from them. They greeted you before you even had the car turned off (whereas with Land Rover I had to go find someone both times I brought the car in). At Porsche/Mercedes they greeted you by name. They knew their clients and did anything they could to assure you felt like you bought more than just a car. The staff at Land Rover were “fine”. Nothing special. Did their job but that was about it someone needs to go to other luxury dealerships and see why it’s really supposed to be. So disappointed. The first thing I told my husband was that this service is night and day and I’ll most likely go back to a Porsche soon. More

Service is always above and beyond excellent. Everyone was, as usual, wonderful to work with...Ryan, Jerome, Erlinda, Cornelius and Jerome who drives the shuttle, and the mechanics. All went beyon Everyone was, as usual, wonderful to work with...Ryan, Jerome, Erlinda, Cornelius and Jerome who drives the shuttle, and the mechanics. All went beyond even excellent! Can't say enough great things about the entire team of people I deal with at Jaguar Land Rover Minneapolis! They should all get raises! More

Kept us in the know Having our car services we were updated on the process at all times and when our vehicle would be ready to pick-up. We got in and out very fast, no wa Having our car services we were updated on the process at all times and when our vehicle would be ready to pick-up. We got in and out very fast, no waiting around for anything. More

quick,courteous Helpful to be informed/advised of things that needed to be done after dropping off vehicle. Henre' as usual was more than helpful. Good job by all.l Helpful to be informed/advised of things that needed to be done after dropping off vehicle. Henre' as usual was more than helpful. Good job by all.l More

Great service! Friendly, quick and reliable service at Jaguar Land Rover Minneapolis! They are the best of the best! We will always bring our Land Rover here for se Friendly, quick and reliable service at Jaguar Land Rover Minneapolis! They are the best of the best! We will always bring our Land Rover here for service. More

Jaguar XF servicing It was a great experience in my opinion the dealership is kind and keeps us updated and responds to all the issues immediately and effectively , I lov It was a great experience in my opinion the dealership is kind and keeps us updated and responds to all the issues immediately and effectively , I love the dealership and their service . More

Excellent service! I have had my Rover serviced several times here, and each of those times I was treated very well. The service was done promptly and very thoroughly. I have had my Rover serviced several times here, and each of those times I was treated very well. The service was done promptly and very thoroughly. The waiting area is very pleasant and there is free WiFi available. More

Great service experience at LR Minneapolis Bringing back a new car (RR Velar) for a service for recalls is not a desirable experience though the JLR Minneapolis team makes is as smooth and easy Bringing back a new car (RR Velar) for a service for recalls is not a desirable experience though the JLR Minneapolis team makes is as smooth and easy as it can be. Good service and rental car experience and the my cars got fixed on the same day More

You guys are the best! Thanks for your service! Thank you for the quick determination of what was wrong and quick turn around. I trust you guys and that is hard to say for other places. Thank you! Thank you for the quick determination of what was wrong and quick turn around. I trust you guys and that is hard to say for other places. Thank you! More

Another excellent experience Jerome Bauer is our service writer and always does an excellent job. This particular service was for something easy and it was fixed within an hour. H Jerome Bauer is our service writer and always does an excellent job. This particular service was for something easy and it was fixed within an hour. However, we have also had a recurring issue which seemed to have defied multiple attempts at repair. Jerome was always professional and seemed to truly care in the several times we had the vehicle in to get the problem fixed. He communicated with us extremely well and kept at it until the source of the problem was finally located. We were so happy with his approach and commitment to making sure the problem was repaired permanently. We would never go to any other service writer other than him when visiting this dealership. He understands the true meaning of customer service More