Jaguar Land Rover Minneapolis - Service Center

Excellent service I bought a new, full size Range Rover in February and have only 1,000 miles on it. The electronics in the dash and navigation screen were malfunction I bought a new, full size Range Rover in February and have only 1,000 miles on it. The electronics in the dash and navigation screen were malfunctioning seriously and I was not a happy camper. I called the dealer and they said bring it in right away. They were helpful, got me into a loaner car quickly, the head of service (Floyd) was respectful and understanding, and the department kept me apprised of the status of the repairs over the next two days. I got the car back on time and all seems to be fixed. More

Simply the best! I would fully recommend Luther Jaguar Land Rover. Their service department is above expectation. There is no upsell, no pressure. They take care o I would fully recommend Luther Jaguar Land Rover. Their service department is above expectation. There is no upsell, no pressure. They take care of what needs to be done and that's it! It is a welcome surprise after dealing with other upper end dealerships in the area! More

Service a Jaguar owner expects My long time service advisor, Henri, brought to my attention that I had two directional tires mounted backwards. He didn’t have to point that out to m My long time service advisor, Henri, brought to my attention that I had two directional tires mounted backwards. He didn’t have to point that out to me, but he did out of concern. Thanks for the heads up! More

Quick, courteous,service I was able to get my vehicle in for scheduled service the same day, and they finished the work in 1-1/2 hours, which was a full hour faster than estim I was able to get my vehicle in for scheduled service the same day, and they finished the work in 1-1/2 hours, which was a full hour faster than estimated. We had. just returned from a 2-week road trip, and the car was pretty dirty when I came in, but it was returned sparkling clean inside and out. More

Saving a Customer Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts a Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts and labor incurred and then more parts on labor on the actual solution Jerome worked with me on the cost and we found an acceptable compromise. Had he not done that I would no longer be a customer. He was also very good about giving me updates everyday and being proactive in that communication. I did not have to call once to check status because he had already called me in the am and updated me. I have not always had that experience.. More

Front end work Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. More

Not the service I expected This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service whe This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service when buying a RR, but this is definitely not the case. My previous service was 100% top notch. I loved my previous dealers and sent MANY people in to buy from them. They greeted you before you even had the car turned off (whereas with Land Rover I had to go find someone both times I brought the car in). At Porsche/Mercedes they greeted you by name. They knew their clients and did anything they could to assure you felt like you bought more than just a car. The staff at Land Rover were “fine”. Nothing special. Did their job but that was about it someone needs to go to other luxury dealerships and see why it’s really supposed to be. So disappointed. The first thing I told my husband was that this service is night and day and I’ll most likely go back to a Porsche soon. More

Service is always above and beyond excellent. Everyone was, as usual, wonderful to work with...Ryan, Jerome, Erlinda, Cornelius and Jerome who drives the shuttle, and the mechanics. All went beyon Everyone was, as usual, wonderful to work with...Ryan, Jerome, Erlinda, Cornelius and Jerome who drives the shuttle, and the mechanics. All went beyond even excellent! Can't say enough great things about the entire team of people I deal with at Jaguar Land Rover Minneapolis! They should all get raises! More

Kept us in the know Having our car services we were updated on the process at all times and when our vehicle would be ready to pick-up. We got in and out very fast, no wa Having our car services we were updated on the process at all times and when our vehicle would be ready to pick-up. We got in and out very fast, no waiting around for anything. More

quick,courteous Helpful to be informed/advised of things that needed to be done after dropping off vehicle. Henre' as usual was more than helpful. Good job by all.l Helpful to be informed/advised of things that needed to be done after dropping off vehicle. Henre' as usual was more than helpful. Good job by all.l More