Jaguar Land Rover Minneapolis - Service Center

Great service Had a great experience with Ryan at the dealership - he was clear and prompt and true to his word during the service process - he really took care of Had a great experience with Ryan at the dealership - he was clear and prompt and true to his word during the service process - he really took care of the situation for me. More

Negative attitudes and poor communication This isn't sour grapes - I have enjoyed this dealership and their service department for several years and rated them highly in the past. More recent This isn't sour grapes - I have enjoyed this dealership and their service department for several years and rated them highly in the past. More recently their ability to get back to you and the general attitudes of their employees has continued to slip. while getting service this week I needed to leave 5 voicemails over three days to get a response from the service department. It is almost impossible to get someone to answer their phone directly and their desire and willingness to help has fallen off over the past 18-24 months. I am not a frequent user and rarely complain but this group is heading off in the wrong direction and no one seems to care. More

Service excellence As always, Adam Nelson and his service crew demonstrate why they are the best in the Twin Cities. Prompt, courteous, and "old school" dependency. Woul As always, Adam Nelson and his service crew demonstrate why they are the best in the Twin Cities. Prompt, courteous, and "old school" dependency. Would not have any other vehicle except Range Rover, just based upon the great team Adam has assembled. Thanks as always William Wagner MD More

Always top notch customer service. I've had my vehicle for nearly ten years and have always had top notch service at the dealership service department. Never had a single issue or comp I've had my vehicle for nearly ten years and have always had top notch service at the dealership service department. Never had a single issue or complaint. I've never had a problem getting a loaner vehicle, and always been treated as though I was their most important customer. Great people to work with. Highly recommended. More

Annual Service Henre is always tremendous to work with. All work was completed within the stated time. All additional needs and work were well explained and complete Henre is always tremendous to work with. All work was completed within the stated time. All additional needs and work were well explained and completed perfectly. More

Way to expensive for oil change Service was sub par and way too expensive! Charged me $300 for labor for 20,000 miles check up. Think think I'm gonna sell my black edition evoque. Sh Service was sub par and way too expensive! Charged me $300 for labor for 20,000 miles check up. Think think I'm gonna sell my black edition evoque. Shocks already went bad. More

Worst service and consumer experience ever I had my Range Rover sport since the first year they came out in 2006. I've always had it serviced at the dealerships but my experiences at this loca I had my Range Rover sport since the first year they came out in 2006. I've always had it serviced at the dealerships but my experiences at this location was suspect from the very beginning. I question if they completed any of the services or inspected anything during my routine appointments. After spending thousands of dollars, I question the integrity of this service location and will never do business there again. My follow up call from the corporate customer relations was as uneventful and uninspiring as the overall experience. He seemed about as uninterested in my concerns as a person could get. What a disappointment. Have since sold my suv and will never buy Land Rover again. More

Paid $434 to diagnose nothing....?.? I brought my Land Rover into this dealership to diagnose my AC problem. They looked for the problem for three hours and could not find anything wrong I brought my Land Rover into this dealership to diagnose my AC problem. They looked for the problem for three hours and could not find anything wrong and I was already into it for $434 worth of labor cost but they found nothing? Something doesn't seem right with the principle of taking $434 and not finding the solution. They wanted to further investigate at an estimate of another 4hrs? I think not... I'm very disssatisfied with what this turned out to be... I took the truck home with the same problem I had minus $434 in my pocket... Wow. Run away from this place.. More

Excellent service trying to locate unlocking situation. Henre again was above n beyond with service. We drove up from des moines, IA for service we can't get at our dealer. We had locking errors and had Henre again was above n beyond with service. We drove up from des moines, IA for service we can't get at our dealer. We had locking errors and had Henre's team look at and fix the issue last month. It reverted back to the issue after a few days. We brought it back this week and the tech. spent 3 hrs trying to locate the issue. It was decided there wasn't an answer at this point but if we can detect a pattern, we are to bring it back .No charge and honesty were important to us. They could have replaced another part and charged us plenty to do so but that wasn't the case. We hope the jag. Fixes itself. .A possibility. The service offered while there to us was exceptional. Beverages. .shoe shine..tv..small talk...thorough discussion of problem..etc...nothing like our local dealer. My son has a jag n traveled to Madison, WI from Dubuque, IA for service and won't return there. He'll drive to Minneapolis now as well..thanks very much for wonderful service and honesty. .so lacking today in dealerships. More

Service Visit review Henre Ragtar makes a car service visit a pleasure. I could not be more pleased with the friendliness and professionalism of the people I have met at Henre Ragtar makes a car service visit a pleasure. I could not be more pleased with the friendliness and professionalism of the people I have met at this Dealership-none more so than Henre. More