Jaguar Land Rover Minneapolis - Service Center

Tire balancing service Very good service, knowledgeable staff), top notch mechanic on eliminating tire "shake" on our XF. Have always found Mpls Jag/Land Rover helpful in s Very good service, knowledgeable staff), top notch mechanic on eliminating tire "shake" on our XF. Have always found Mpls Jag/Land Rover helpful in service needs. More

Door mirror casing replacement My mirror was fixed and the car washed in less than an hour while I waited. Just enough time to read the newspaper and have a hot chocolate in the com My mirror was fixed and the car washed in less than an hour while I waited. Just enough time to read the newspaper and have a hot chocolate in the comfortable waiting area. Steve always does a great job, nothing is too much trouble. More

Always a Pleasure Brought in my F-Type Jag to diagnose a vibration, got the issue figured out and the parts ordered. Henre Rajtar is my service advisor and, as always, Brought in my F-Type Jag to diagnose a vibration, got the issue figured out and the parts ordered. Henre Rajtar is my service advisor and, as always, does a spectacular job. More

Henre does it again?? Once again, Henre, my service guru, delivered exceptional service in a pleasant and affable manner. He actually makes fixing my car fun. I tip my hat Once again, Henre, my service guru, delivered exceptional service in a pleasant and affable manner. He actually makes fixing my car fun. I tip my hat to you and the jaguar dealership???? Denny More

Good Follow-up; Good Service Needed side bumper strips added to my new LR4. They called when they the part came in, gave me a nice loaner, and install the strips in a morning. V Needed side bumper strips added to my new LR4. They called when they the part came in, gave me a nice loaner, and install the strips in a morning. Very good job! More

Disappointed I will start off by saying we have always had 5-star service at the Rover dealership. The friendliness of the staff and quality of the service is exce I will start off by saying we have always had 5-star service at the Rover dealership. The friendliness of the staff and quality of the service is excellent. We live about 3 l/2 hours away from Minneapolis and have always made this a 2-day "event." We come down on Friday and spend the night and return home the next day. On a Friday late May, we had an appointment at 8 a.m., so got an early start to arrive at the dealership before then. We were given a great loaner vehicle, which is always the case, and we went about our day. We normally get a call late morning to inform us of the work needed to be done and give the okay. It wasn't until mid-afternoon that we got a call and were told that they needed to order parts and the work wouldn't be done by Saturday and we would have to come back to pick up the car Monday or Tuesday. We would have preferred to be able to take it home and alleviate the need for a second trip, but we headed home with the loaner on Saturday, understanding that things like that can happen. We got a call on Monday that it would be ready to pick up that day or Tuesday. My husband then needed to be down there before closing on Tuesday, so cancelled patients from 3 o'clock on and was down there before closing time. He took care of business and drove off. Before leaving the parking lot, the same alert light that brought us down was back. He went to get gas, hoping it was a fluke, but then had to return, still before 7, to the dealer. He was told he would need to leave it and was given another loaner. He then headed home and arrived about 10:30, a long 15-hour day for him. The work was completed and he drove back down on Saturday (his birthday) leaving at 6 a.m. so he could be home at a reasonable time. We felt that this situation could have been handled better, perhaps delivering the Rover on the third trip or some other possibility. We will continue to have our Rover serviced at the dealership and hope that if something similar should happen to us to another vehicle owner, that it will be handled in a more satisfactory way. More

Great Service I have been here multiple times and always choose come back based on the outstanding service and accommodations. I would absolutely recommend this dea I have been here multiple times and always choose come back based on the outstanding service and accommodations. I would absolutely recommend this dealer to friends. More

Rover 2 Year Maintenance Great Work/Experience. As good as it gets at an auto dealership. 1. They were ready for me at my appointment time. 2. My loaner was ready, clea Great Work/Experience. As good as it gets at an auto dealership. 1. They were ready for me at my appointment time. 2. My loaner was ready, clean, and cost $0.00. 3. My Rover was washed when I picked it up. 4. My Rover was done early. Best service dept in the Twin Cities (I have an G550, X5, and Rover) and ** by far ** the best food/drink for customers in the waiting department. More

Great service experience Brought the car in for a recall and Jerome did a great job of getting it through the process faster than what was originally estimated.. Great job - Brought the car in for a recall and Jerome did a great job of getting it through the process faster than what was originally estimated.. Great job - Thank you More

online service schedule appointment The online site for scheduling maintenance work is pretty convenient. When I arrived for my appointment 5 minutes early I was fretted by a friendly re The online site for scheduling maintenance work is pretty convenient. When I arrived for my appointment 5 minutes early I was fretted by a friendly representative. He escorted me to the waiting area and explained the gentleman handling the paper work for me was with a customer and would be right with me. The wait was not long and the next representative was also friendly. After going over my concerns with the vehicle, I was told there would not be enough time to service all that may need to be done as I was due for a 60,000 mile maintenance repair service. I only scheduled coolant service and oil change. I was told they would give me recommendations once vehicle was looked over. Once my vehicle was ready, the friendly cashier came to get me. My only dissatisfaction is no one personally explained the recommendations. I did find them in small print on the receipt. I would've rated it ca 3.5, but there is no option so I rated a 3 due to cost and neglect of personal recommendations. More