Jaguar Land Rover Minneapolis - Service Center

Brake job Such a pleasure to deal with this dealer and the service adviser -Nick Sparrow.(all of the staff there actually). Always personable and pleasant greet Such a pleasure to deal with this dealer and the service adviser -Nick Sparrow.(all of the staff there actually). Always personable and pleasant greeting from everyone as you peruse the fab Autos. More

Land Rover Service As always, the Land Rover dealership in Minneapolis has great customer service. They kept me informed of my repair status, looked up my warranty to e As always, the Land Rover dealership in Minneapolis has great customer service. They kept me informed of my repair status, looked up my warranty to ensure I wasn't paying for more than I needed to, and their waiting area cannot be beat. Plus they gave me a ride back to work once they determined the work could not be completed fully until the next day. More

"Break pads worn" Sunday aftetrnoon I noticed a "Service" light on the dash. I inquired only to find out my Break pads were worn. First thing Monday I called Nick in Sunday aftetrnoon I noticed a "Service" light on the dash. I inquired only to find out my Break pads were worn. First thing Monday I called Nick in Service. After a round of phone tag, we got in touch. My service was scheduled for later on that day and a car was provided for my use during the time of serivce. This experience, along with all of the others was seemless and timely. The only downside was that the car provided to me was a new and sporty little Evoque! Not exactly the sluggish LR4 I am used to...all that speed and response time got to me and not even two blocks away and I received a Speeding ticket!! OYE More

Best treatment ever! I have had a lot if different types if cars and visited many different service shops, but the Jaguar Land Rover Mpls service guys are top notch. The I have had a lot if different types if cars and visited many different service shops, but the Jaguar Land Rover Mpls service guys are top notch. The delightful shuttle driver Jerome got me to work and then picked me up when my car was ready. I've never had to use the shuttle before, but it was super. Adam was so efficient and friendly and answered all my questions. Best service experience I've ever had. More

Flat Tire Service Call center rep Stephanie was wonderful. Upon arriving to the dealers location to take care of a flat tire change, I felt on trial by the Evening mgr. Call center rep Stephanie was wonderful. Upon arriving to the dealers location to take care of a flat tire change, I felt on trial by the Evening mgr. I explained I got a flat and my wife called in to see if I could get it fixed. The rep (unknown name) told my wife there were no openings until Thursday. My wife called me to see if I wante to book the appointment. I respnded yes and asked her to inquire about a loaner. I was not aware of the process or requirements, but thought it was worth asking. The rep Stephanie said it would be ok to get a loaner and leave the vehicle until fixed. Upon arriving, the person in the garage was very kind and escorted me to a seat and informed me someone would be helping with the transaction and pointed out who that would be. He explained they were on the phone, but would be with me shortly. While I waited, another sales rep asked it I was being taken care of. I thought that was a nice touch. I later found his name to be Anre I believe. Once I was able to enter the Land Rover managers office, I was asked what I was in for. I explained everything above about it could not get fixed for 3 days and picking up a loaner with the exception of the reps name at the call center. The manager looked at me with a puzzled look when I got to the part of a loaner. He then started asking me questions. Who did you speak to? Why would I give a loaner for 3 days because of a flat tire? Don't you have the spare on? Wouldn't you just leave the flat tire and return when it's fixed? Can't you drive on the spare until fixed? Also made statements: I don't see any notes. This is unusual to give a loaner for a flat. I answered all questions, including a call to my wife, who fortunately knew the reps name. The manager then said "Oh, that's probably someone from our call center" implying anything from the call center has no merit or decision making ability. This was very awkward for me as I have nothing to do with how your business is ran. I was simply told to bring car in and leave it with the dealer and pick up a loaner. I felt like a commin theif. A moment later, Anre came into office and told the manager he received a call from a Stephanie at the call center and pretty much confirmed everything I stated. He explained to the manager that it's just a flat and they could squeeze it in the next day. This got the ball rolling and I was then asked for ID, and insurance information for the loaner. I was able to provide all requested documents after a call to my insurance company to email the current copy of proof of insurance. The card I had in my vehicle was expired in Feb 2014 and I had not put the current card in the vehicle. The manager was not extremely nasty, but I don't think he was very customer friendly at the same time. He explained he would put a tentative quote of $400 for the work, but made sure I knew it could be more depending on if the other tires were too worn down to balance with new tire, in which case I could be looking at replacing another tire. I accepted. I ended the transaction with a shake of his hand and left. The next day, I received a call from Steve who explained I have a special tire that was not in stock. It would take 3 - 5 days to arrive. After the flat was fixed, I picked up the vehicle, everyone was very nice and no issues. Once I got to work, I decided to look at the tire that was replaced. It looked fine, I wanted to compare how it looked with another existing tire and found there was rip in the tire located on the same side as the tire replace. (back driver side replaced, front driver side rip). I will be calling to have replaced. More

Very poor 90,000 Mile Range Rover Service This service cost $736.98 and includes (as noted on the invoice) Brake Inspection and Road Test Vehicle. This service was performed on my 2004 Range This service cost $736.98 and includes (as noted on the invoice) Brake Inspection and Road Test Vehicle. This service was performed on my 2004 Range Rover HSE at 101,195 miles. The vehicle was then picked up from the dealership and shipped to Florida. I received the vehicle with another 140 miles added and then noted that the Check Engine light was on. Called my local dealership in Sarasota, FL and they suggested that I check the gas cap and see if the light goes out after a day. Their suggestion was based on the service having just been done. (Reference Invoice number LRCS229507) I took the vehicle in for service after the light did not go out and at a total of 381 miles passed the previous service mileage. To my surprise, there were 13 faults noted on the engine and the vehicle needed brake rotors and pads all around. I copied all the fault information and the braking info given to me by the local dealership and mailed all of the info to the Golden Valley, MN dealership letting them know that the service they had done was done quite poorly. Neither the brake inspection nor the road test could have possibly been done as the vehicle would shake violently when braking (as noted by my own experience and by the Land Rover service technician here in Sarasota, FL). With 13 system faults showing up, it is clear that the list of other inspections supposedly done, also were either incomplete or did not happen It has been 4 weeks since I mailed in all the information and I and not received any communication at all from the Jaguar Land Rover Golden Valley dealership. Not only is their service bad but they clearly do not care how their customers feel.... More

75K mile service Nick was very helpful and got me in quickly as well as completed the work quickly. I appreciated a loaner car that met my needs to accommodate 3 kids Nick was very helpful and got me in quickly as well as completed the work quickly. I appreciated a loaner car that met my needs to accommodate 3 kids and car seats. More

Oil change My service was completed in a timely manner. Customer service was friendly and professional. My experience at this dealership has been very good to My service was completed in a timely manner. Customer service was friendly and professional. My experience at this dealership has been very good to date. More

Great service experience - Jaguar Land Rover delivers services in the best interests of the customer. With my recent service I worked with Nick Sparrow and he went above and beyond to address a concern services in the best interests of the customer. With my recent service I worked with Nick Sparrow and he went above and beyond to address a concern and delivered an exceptional outcome. I've been very happy with my purchase a couple years back and the services provided. The only reason I rated price as "Good" is that costs are at a premium compared to alternatives, but I feel highly confident in the level of quality and service to make this my only choice for the care of my vehicle. More

Henri assisted me in many ways..... Helped me get the car towed to the dealer, kept in touch with me as service progressed, offered a loaner which I didn't need in the end and made sure all went smoothly.. towed to the dealer, kept in touch with me as service progressed, offered a loaner which I didn't need in the end and made sure all went smoothly......always a good experience here for the last 14 years. More