Jaguar Land Rover Minneapolis - Service Center

Brake service. LR3 eats brakes. Service was set up quickly, the work was done when expected and I was contacted in a timely manner to pick up vehicle. This is typical of my experiences with the servi quickly, the work was done when expected and I was contacted in a timely manner to pick up vehicle. This is typical of my experiences with the service and service tech's at JLR Mpls. More

I brought my 2012 Range Rover Sport in for 2 year service. As always, the experience was excellent. Everyone is great to work with, from the person greeting you when you bring the car into the gara service. As always, the experience was excellent. Everyone is great to work with, from the person greeting you when you bring the car into the garage, to the check out counter, and especially Adam in Service. Adam continues to provide personable, and excellent customer service. I have shared this stellar rating because I am never disappointed with the service or my experience at this Dealership. More

We had issue s with a leak in our sunroof as well as a starter issue that left our car stranded. Our car was stranded and the team we worked with went above and beyond to get our issues resolved. They s starter issue that left our car stranded. Our car was stranded and the team we worked with went above and beyond to get our issues resolved. They setup a tow truck and called right away in the morning to update us on the status. The communication was amazing and when completed I found they washed my truck. I More

Recent experience with replacement of 2010 Jaguar AM Radio Module was excellent; Service Center had to first procure the device from non-vendor supplier; they located this part quickly and obtained a 30 Radio Module was excellent; Service Center had to first procure the device from non-vendor supplier; they located this part quickly and obtained a 30% reduction in price from new; installation was arranged quickly and the replacement was installed in about 1 hour. Henri went "above and beyond the call", to deliver timely, cost-effective, service on my behalf. What else could one ask for ? More

I never understood why people take their cars to dealerships for service until about two years ago. I bought a used Jaguar and brought it to the dealership for an initial inspection. I have had repa dealerships for service until about two years ago. I bought a used Jaguar and brought it to the dealership for an initial inspection. I have had repairs done on the car periodically over the two years (thermostat replacement, new tires, various other things the names of which I don't recall) and I have been consistently impressed and pleased with the friendliness of my service rep, Stephen Palmer, as well as the ease of getting my car in for service, and the availability of complimentary loaner cars while my car is in the shop. Contrary to popular myth, the cost of repairs is not that much higher than at other garages, and the small price difference is worth it for the peace of mind that comes with an established, accountable service provider. I've been converted to a dealership-goer, and I love my Jag. More

The service was great. The courtesy rental car even better. Comfortable waiting area and a nice showroom awaits. The alternative is to head to a non Land Rover dealership or service center. No thank better. Comfortable waiting area and a nice showroom awaits. The alternative is to head to a non Land Rover dealership or service center. No thanks. More

I have gotten 3 Range Rovers here and will soon be getting my fourth due to the consistent quality of service, staff, atmosphere, and product. They always seem to bend over backwards in a consistent getting my fourth due to the consistent quality of service, staff, atmosphere, and product. They always seem to bend over backwards in a consistent manner to deliver what seems like 5 star concierge style service. Specifically, on two recent occasions i was in need of emergency repairs, and drove their on short notice. They were out of loaner vehicles and i was willing to go get a rental car down the road. Nick, pulled some strings and managed to get me loaners on both occasions. On another recent drop in emergency visit they took my truck right back to the shop and temporarily fixed the issue until they could get the part. And the waiting area- so nice you don't care to leave. More

As always, Mark did my oil change and provided valuable feedback in terms of me maintaining my car. E.g. my arm rest and engine info. feedback in terms of me maintaining my car. E.g. my arm rest and engine info. More

Brought vehicle in for tire changeover and standard service. I also suggested a fuel induction services, and two other minor service items. Service advisor Henre contacted me and explained that he di service. I also suggested a fuel induction services, and two other minor service items. Service advisor Henre contacted me and explained that he did not think I needed the induction service yet, saving me money. He also got my minior repairs done almost for free. All this with a free 2014 loaner! More

Any time I bring in my Range Rover it comes out with a new problem. Mechanics don't seem to know what they are doing. Cost is always exorbitant. Customer service is worst I have ever encountered. Once new problem. Mechanics don't seem to know what they are doing. Cost is always exorbitant. Customer service is worst I have ever encountered. Once I had break problems and had to bring it back no less than 5 times. I have several friends who have had similar problems and think this place has the worst customer service of any company in the Twin Cities. More