Jaguar Land Rover Minneapolis - Service Center

Everyone at the dealership is courteous, friendly and provides excellent service. To be able to say that having my car serviced...and paying for it...is a pleasant experience, really shows how well I am provides excellent service. To be able to say that having my car serviced...and paying for it...is a pleasant experience, really shows how well I am treated from beginning to end. Steve is friendly, knowledgable and always explains everything to me. The car wash at the end is another example of how they make me feel really valued. More

This dealership always treats you like royalty. From the moment you drop your car off to the moment you pick it up, you feel special. I like the fact that they treat every one with the utmost respect. I l moment you drop your car off to the moment you pick it up, you feel special. I like the fact that they treat every one with the utmost respect. I love to look at the classic Jags they have for sail. They take the time to answer all of my questions about the cars. I had service work as well as body work done. They took the time to bring it to Luther Collision so I didn't have to. Henre' was wonderful. He took the time to explain everything and always kept me updated. Also, I very much like the fact that I get a Jag loaner car while my vehicle is being serviced. More

I recently purchased a 98 VDP from a dealer and the service records for the past couple of years indicated Jaguar Minneapolis had serviced the car. I have always been hesitant to take cars back to a de service records for the past couple of years indicated Jaguar Minneapolis had serviced the car. I have always been hesitant to take cars back to a dealer due to the usually higher costs of repair. I stopped by the dealership about a week after my purchase to discuss the service records with Steve Palmer. He was extremely helpful and took the time to explain the ins and outs of the car (which he did not need to do as I had not scheduled an appointment nor was it purchased from them) and some expectations of preventative maintenance that should be addressed sooner rather than later. I also met with the mechanic (Mark) who had serviced my car for the past year and he took the time to ride with me and again suggest maintenance that had taken place and work that should be completed soon. I had the recommended service/maintenance performed and the costs were in line with other quotes I had received. Everyone made me feel welcome and I am aware of future work that will need to take place. My check coolant light illuminated recently and I contacted Steve and he told me to just stop by and they would take a look at it. Upon arrival, Mark took my keys and it was immediately checked and topped off. Knowing that both Steve and Mark are very familiar with my car and the extremely friendly and helpful staff are eager to assist has won me over. Thank you Jaguar of Minneapolis, you have a new customer! More

Great service in that Nick was to the point clear on what needed to be done and had the loner car waiting and ready. Car was washed ready and waiting - in & out very quickly which is nice. Great job to ev needed to be done and had the loner car waiting and ready. Car was washed ready and waiting - in & out very quickly which is nice. Great job to everyone! Brian More

First off, I would like to say that I have worked with Adam for 3+ years and he has been a pleasure to work with for the entire time. He is always very courteous and is quick to explain my options and pr Adam for 3+ years and he has been a pleasure to work with for the entire time. He is always very courteous and is quick to explain my options and pricing along with his recommendations. Great customer service. The same cannot be said for the quality of work with my most recent visit. My LR3 has recently had some issues starting and so I brought it in to see if they could diagnose the issue. My first trip in they did some diagnostics and couldn't really find anything, they thought it might be the fuel pump but they advised me to see if the issue corrected itself as a new fuel pump was going to be $1200, which I appreciated as I didn't want to spend $1200 if they couldn't pinpoint it for sure. However, not long after I got the LR3 back the issue persisted and this time was so bad that I couldn't get it started at all and I had to have it towed in. This time they assured me that it was the fuel pump. I spent $1200 on the new fuel pump and picked up the LR3 feeling confident that the problem was solved. Unfortunately, the next morning after I got it back from the shop the same thing happened and the car had issues starting. I finally got it started and brought it in for a 3rd time with the same issue. This time, it took awhile for the car to act up for them but finally after it did they told me that they thought the issue has to do with a faulty sensor, another $280 fix. So they replaced the sensor and I just picked up the LR3 again and after two starts we are so far so good. I can't help but wonder though if the $1200 fuel was never the issue in the first place...hmmm? Hopefully, they finally corrected the issue...we will see. To be fair, this is my first complaint in 6+ years with Land Rover Minneapolis but 3 weeks later and almost $2000 worth of diagnostics, labor, and parts I'm getting a little frustrated with them and the car. More

Excellent service, very friendly, didn't have to wait long at all. Love that you have WIFI. I was still able to work on my laptop while my truck was serviced. Nick listened to my concerns and addresse long at all. Love that you have WIFI. I was still able to work on my laptop while my truck was serviced. Nick listened to my concerns and addressed them immediately offering additional customer service if my problems still persisted. The pricing is a little on the higher side but considering the good service provided it was worth it. I have and will continue to recommend owning a Land Rover. I will never drive another car! I love my Range! I will definitely be back in a couple years to upgrade it! Thanks! More