Jaguar Land Rover Minneapolis - Service Center

Possible Bad Luck They fixed a cracked pipe in the cooling system. 8 hours later I noticed more coolant leaking (turned out to be an unrelated part). Either the dea They fixed a cracked pipe in the cooling system. 8 hours later I noticed more coolant leaking (turned out to be an unrelated part). Either the dealership did a bad job of pressure testing, or I have xxxx luck. Vehicle is 5 years old, less than 50k miles More

Check engine light They always keep me informed and go out of their way to help! I love that you get a free loaner when you bring your vehicle in for service. They always keep me informed and go out of their way to help! I love that you get a free loaner when you bring your vehicle in for service. More

1 year service for Jag. F-Pace SUV ...Both sales and service have been excellent thus far and I would recommend to both friends and family ...Both sales and service have been excellent thus far and I would recommend to both friends and family More

Great service, Service was done expertly as our jag runs perfect .sales staff helped us to get our one year maintenance even though we had missed the scheduled windo Service was done expertly as our jag runs perfect .sales staff helped us to get our one year maintenance even though we had missed the scheduled window . Our lease included this .so helpful and understanding was the staff truly exceptional. RARE OUALITY OF CUSTOMER CARE IN THIS DEALER.staff helped us learn more of our cars features for over an hour. These people are sharp well trained and caring wow!! More

Money Hungry Team Jaguar | Broad day Robbery Jerome A. Bauer. What happened? You did good at the start! Worst experience ever I have experienced in a long time. I miss Steve Palmer. If I could gi Jerome A. Bauer. What happened? You did good at the start! Worst experience ever I have experienced in a long time. I miss Steve Palmer. If I could give zero stars to the Service department I would. I still will do it - Here you go [ZERO]. Broad day light robbery and dishonesty to paying customer. Everyone from the service manager (Floyd Skjerping) to the advisor (Jerome A. Bauer) are very crafty. When I questioned the incomplete work, they outrightly told me "this is why we are open, to make money and whatever we have to do to stay in business to pay for the overhead expenses." It only goes so far! Spent $889 for diagnostics with fixes in two separate visits within the same week working with Jerome A. Bauer. Eventually, had to request to speak to a manager who I was told would come in at 9:30am. Interestingly, manager came in early for an "unplanned meeting for a system installation". Floyd Skjerping, service manager did not address my concern as far as fixes for the car that I had paid for. Integrity and honesty remain questionable. Steer clear, prospective customer be forewarned. Any other dealer can diagnose and order in parts for a vehicle and perform honest and affordable repairs. RUN. RUN. RUN. Try them and regret. How I wish it was a pleasant experience to give the Service team a 5 star rating since I have driven Jaguar cars since 2005. This experience has shaken me to my core about the racial preference at the service department at this Jag dealership. Another concern, I was not requested to complete a survey which a customer who was sitting next to me was clearly being requested to complete. Karma is real, yo! Wish you the best, time will tell! More

Excellent customer care Service advisor Nick Sparrow always kept us update on the condition of our car while waiting for it's parts to come and he is very helpful to answer a Service advisor Nick Sparrow always kept us update on the condition of our car while waiting for it's parts to come and he is very helpful to answer all our questions in concern. More

Simply excellent Our dealings with the service manager and Ryan S. have been excellent. Their commitment to service and recognition of customer loyalty is why we conti Our dealings with the service manager and Ryan S. have been excellent. Their commitment to service and recognition of customer loyalty is why we continue to do business with them and the rest of the service department. More

Service person was not very attentive. Service person was not very attentive and was rushing on questions asked. This was not the case in my previous visit. Just this service person. Intera Service person was not very attentive and was rushing on questions asked. This was not the case in my previous visit. Just this service person. Interaction with customers needs to be improved. More

Oil change Good customer services assigned person explained what need to be done on the vehicle.He also let me k ow what to be done in the next service Good customer services assigned person explained what need to be done on the vehicle.He also let me k ow what to be done in the next service More