Beginning of the year I purchased a used LR4, after serious consideration we decided to make the purchase, but what swayed us the most was that it was with an extended warranty...engine only. When It got down to doing the paper work, the extended warranty was not in paper work and it was told to us by dealer that it did not have an extended warranty, nor was there one on the window displayed, as such. My husband and I, along with even our children said it was on there. After a bit, the warranty offer was honored.
A few months later the hatch latch breaks, I took it to service department with an appt. I got a rental car that was covered for 24 hours. When following up on my vehicle, it was almost end of day, they hadn't even looked at it. I was told I would only have rental for free for 24 hours! The next day when trying to reach the guy handling it all, didn't even respond to any of my calls and I have no car and am now stuck with rental and am responsible for cost! Later he states his phone wasn't working, really.
Finally a call comes in and they inform me whats wrong with hatch and also that I have a leak in my coolant...odd, why were they even in my engine?! My engine light was now suddenly lit up and display showing Coolant Low in red! I mention my warranty, first they state there is no warranty that they can find, after hours they said they found it but it only covers engine and the coolant is not part of the engine....are you kidding me?! I am now in need of a quality service department with some integrity to now repair my coolant issue. It was only a few months after purchase that I already needed major repair, I know the risk of a used car but I was given false insurance that warranty would cover anything with engine!
I would not send my worse enemy to this place for the purchase of a vehicle and especially for the service department.